Question 1

All of the following are types of on-the-job training EXCEPT ________.

Accepted Answer

A)  coaching method 
B)  programmed learning 
C)  understudy method 
D)  job rotation 
E)  special assignments 
A)  coaching method 
B)  programmed learning 
C)  understudy method 
D)  job rotation 
E)  special assignments

Question 2

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

Accepted Answer

A)  needs analysis 
B)  program evaluation 
C)  program implementation 
D)  instructional design 
E)  budget estimation 
A)  needs analysis 
B)  program evaluation 
C)  program implementation 
D)  instructional design 
E)  budget estimation

Question 3

The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Accepted Answer

A) True 
 B)False

Question 4

Lewin's change process consists of unfreezing,moving,and refreezing.

Accepted Answer

A) True 
 B)False

Question 5

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Accepted Answer

According to Lewin,all behavior in organ

Question 6

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. 
-All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Accepted Answer

A)  What methods are used for recruiting and interviewing individuals for sales positions? 
B)  Does every salesperson understand what his or her performance standards are? 
C)  What tools are available to sales team members to help them work efficiently? 
D)  What interpersonal competencies are expected of sales team members? 
E)  What were the results of attitude surveys distributed to the sales team? 
A)  What methods are used for recruiting and interviewing individuals for sales positions? 
B)  Does every salesperson understand what his or her performance standards are? 
C)  What tools are available to sales team members to help them work efficiently? 
D)  What interpersonal competencies are expected of sales team members? 
E)  What were the results of attitude surveys distributed to the sales team?

Question 7

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Accepted Answer

A)  job instruction training 
B)  understudy training 
C)  programmed learning 
D)  apprenticeship training 
E)  coaching 
A)  job instruction training 
B)  understudy training 
C)  programmed learning 
D)  apprenticeship training 
E)  coaching

Question 8

The main task in analyzing current employees' training needs is to determine what the job entails,break the job down into subtasks,and then teach each subtask to the employee.

Accepted Answer

A) True 
 B)False

Question 9

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Accepted Answer

Managers can change one or more of five

Question 10

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

Accepted Answer

A)  chef 
B)  electrician 
C)  dental assistant 
D)  fire medic 
E)  banker 
A)  chef 
B)  electrician 
C)  dental assistant 
D)  fire medic 
E)  banker

Question 11

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Accepted Answer

On-the-job training (OJT)means having a

Question 12

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans.This is an example of a(n)________.

Accepted Answer

A)  audiovisual-based training method 
B)  electronic performance support system 
C)  intelligent tutoring system 
D)  computer-managed instruction system 
E)  computer-based training module 
A)  audiovisual-based training method 
B)  electronic performance support system 
C)  intelligent tutoring system 
D)  computer-managed instruction system 
E)  computer-based training module

Question 13

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Accepted Answer

A)  Literacy training 
B)  Adaptability screening 
C)  Multicultural seminars 
D)  Mandatory arbitration 
E)  Diversity training 
A)  Literacy training 
B)  Adaptability screening 
C)  Multicultural seminars 
D)  Mandatory arbitration 
E)  Diversity training

Question 14

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Accepted Answer

A)  management games 
B)  action learning 
C)  role playing 
D)  job rotation 
E)  behavior modeling 
A)  management games 
B)  action learning 
C)  role playing 
D)  job rotation 
E)  behavior modeling

Question 15

Studies show that trainees are distracted by visual aids presented during training sessions.

Accepted Answer

A) True 
 B)False

Question 16

Mario hopes to be promoted to the head of his department next year.In the meantime,he has been assigned to spend a year as an assistant to the current department head.Which type of training is most likely being used in this example?

Accepted Answer

A)  job rotation 
B)  job instruction 
C)  coaching method 
D)  special assignments 
E)  informal learning 
A)  job rotation 
B)  job instruction 
C)  coaching method 
D)  special assignments 
E)  informal learning

Question 17

With job instruction training,which of the following should most likely be included beside each step listed?

Accepted Answer

A)  sources for more information 
B)  any legal requirements 
C)  responsible personnel 
D)  key points or guidelines 
E)  quality requirements 
A)  sources for more information 
B)  any legal requirements 
C)  responsible personnel 
D)  key points or guidelines 
E)  quality requirements

Question 18

________ is a detailed study of the job to determine what specific skills the job requires.

Accepted Answer

A)  Needs analysis 
B)  Task analysis 
C)  Performance analysis 
D)  Training strategy 
E)  Development planning 
A)  Needs analysis 
B)  Task analysis 
C)  Performance analysis 
D)  Training strategy 
E)  Development planning

Question 19

Which of the following terms refers to a procedure for providing new employees with basic background information about the firm?

Accepted Answer

A)  recruitment 
B)  selection 
C)  orientation 
D)  development 
E)  arbitration 
A)  recruitment 
B)  selection 
C)  orientation 
D)  development 
E)  arbitration

Question 20

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Accepted Answer

A)  Managerial development 
B)  Action research 
C)  Succession planning 
D)  Organizational development 
E)  Participative management 
A)  Managerial development 
B)  Action research 
C)  Succession planning 
D)  Organizational development 
E)  Participative management

All of the following are types of on-the-job training EXCEPT ________.

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Lewin's change process consists of unfreezing,moving,and refreezing.

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

The main task in analyzing current employees' training needs is to determine what the job entails,break the job down into subtasks,and then teach each subtask to the employee.

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans.This is an example of a(n)________.

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Studies show that trainees are distracted by visual aids presented during training sessions.

Mario hopes to be promoted to the head of his department next year.In the meantime,he has been assigned to spend a year as an assistant to the current department head.Which type of training is most likely being used in this example?

With job instruction training,which of the following should most likely be included beside each step listed?

________ is a detailed study of the job to determine what specific skills the job requires.

Which of the following terms refers to a procedure for providing new employees with basic background information about the firm?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

All of the following are types of on-the-job training EXCEPT ________.

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Lewin's change process consists of unfreezing,moving,and refreezing.

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

The main task in analyzing current employees' training needs is to determine what the job entails,break the job down into subtasks,and then teach each subtask to the employee.

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans.This is an example of a(n)________.

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Studies show that trainees are distracted by visual aids presented during training sessions.

Mario hopes to be promoted to the head of his department next year.In the meantime,he has been assigned to spend a year as an assistant to the current department head.Which type of training is most likely being used in this example?

With job instruction training,which of the following should most likely be included beside each step listed?

________ is a detailed study of the job to determine what specific skills the job requires.

Which of the following terms refers to a procedure for providing new employees with basic background information about the firm?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters