Exam 8: Training and Developing Employees

In a brief essay,discuss how mobile devices,such as iPhones,are used by firms to facilitate both employee orientation and employee training.

The four basic categories of training program outcomes that are typically measured include reactions,learning,behavior,and results.

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Survey research and team building are technostructural organizational development techniques.

Evidence suggests that trainees are more likely to remember information presented during an online training session when audio narration is combined with on-screen text.

An employer's decision to deliver on-the-job training or Web-based training is most likely determined by which of the following?

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Which of the following terms refers to formal methods for testing the effectiveness of a training program?

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

All of the following will most likely motivate trainees EXCEPT ________.

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

If an employer fails to train an employee adequately and an employee subsequently harms a third party,the court could find the employer liable for ________.

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

Which of the following best describes the first step in a performance analysis?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. -Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following,if true,best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?