Exam 9: Performance Management and Appraisal

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

SMART goals are best described as ________.

In a brief essay,discuss the components necessary for an effective performance management process.

Tyler,an accounting manager at Firestone,is preparing for an appraisal interview with an employee whose performance is unsatisfactory but correctable.Tyler's primary objective during the interview should be to encourage the employee with positive reinforcements like job enlargement and compliments.

What are the four job-relevant dimensions that can be measured by the graphic-rating scale method of performance appraisal? What problems are associated with graphic-rating scales?

Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance?

Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day?

In order to ensure that a performance appraisal is legally defensible,a supervisor should use only one performance appraisal tool.

What is the first step in the appraisal process?

Peer appraisals have been shown to result in a(n)________.

All of the following are benefits of using computerized or Web-based performance appraisal systems EXCEPT ________.

Stacey is using a behaviorally anchored rating scale as a performance appraisal tool.She has already asked employees and supervisors to describe critical incidents of effective and ineffective job performance.What should Stacey do next?

Which performance appraisal tools requires a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior?

Formal performance appraisals have been eliminated by almost all major firms and replaced by daily assessments by peers in addition to extensive training opportunities.

What is the primary disadvantage of developing a behaviorally anchored rating scale?

Performance appraisals are a link between corporate strategy,departmental goals,employee goals and employee performance in the overall performance management process.

A performance appraisal is based on the assumption that an employee understood what his or her performance standards were prior to the appraisal.

The ________ problem occurs when supervisors tend to rate all their subordinates consistently low.

Which of the following measurement methods is similar to grading on a curve?

A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________.