Exam 8: Training and Developing Employees

Amy,an accounting supervisor,has been asked to provide training for her subordinates about new tax laws.In order to motivate the individuals who attend her training session,Amy should most likely do all of the following EXCEPT ________.

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

The four basic categories of training program outcomes that are typically measured include reactions,learning,behavior,and results.

Which of the following terms refers to a formal method for testing the effectiveness of a training program?

________ is a detailed study of the job to determine what specific skills the job requires.

Which of the following training methods is most frequently used by employers?

Studies show that trainees are distracted by visual aids presented during training sessions.

Which of the following should occur during the second step of the on-the-job training process?

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees. Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Team training is used by many firms to develop strong management teams,enhance interpersonal skills,and encourage job flexibility.

Which of the following terms refers to a set of instructions,diagrams,or similar methods available at the job site to guide the worker?

When jobs consist of a logical sequence of steps and are best taught step-by-step,the most appropriate training method to use is ________.

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Lewin's change process consists of unfreezing,moving,and refreezing.

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

In a brief essay,discuss how mobile devices,such as iPhones,are used by firms to facilitate both employee orientation and employee training.

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?