Question 1

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Accepted Answer

Managers can change one or more of five

Question 2

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following,if true,best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?

Accepted Answer

A)  Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles. 
B)  Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once. 
C)  Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm. 
D)  Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees. 
A)  Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles. 
B)  Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once. 
C)  Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm. 
D)  Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.

Question 3

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Accepted Answer

A) True 
 B)False

Question 4

Survey research and team building are technostructural organizational development techniques.

Accepted Answer

A) True 
 B)False

Question 5

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following,if true,best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

Accepted Answer

A)  The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B)  Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
C)  Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
D)  Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers. 
A)  The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B)  Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
C)  Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
D)  Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

Question 6

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Accepted Answer

A) True 
 B)False

Question 7

Training sessions should be half-day or three-fourths day in length rather than a full day,because the learning curve goes down late in the day.

Accepted Answer

A) True 
 B)False

Question 8

What is the final step in the ADDIE training process?

Accepted Answer

A)  evaluating the program's successes or failures 
B)  rewarding employees for program participation 
C)  conducting a budget and needs analysis 
D)  training the targeted group of employees 
A)  evaluating the program's successes or failures 
B)  rewarding employees for program participation 
C)  conducting a budget and needs analysis 
D)  training the targeted group of employees

Question 9

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

Accepted Answer

A)  audiovisual-based instruction 
B)  programmed learning 
C)  vestibule training 
D)  videoconferencing 
A)  audiovisual-based instruction 
B)  programmed learning 
C)  vestibule training 
D)  videoconferencing

Question 10

Which of the following is NOT an advantage of programmed learning?

Accepted Answer

A)  Training time is significantly reduced. 
B)  Trainees can work at their own pace. 
C)  Trainees benefit from a skilled coach. 
D)  Trainees receive immediate feedback. 
A)  Training time is significantly reduced. 
B)  Trainees can work at their own pace. 
C)  Trainees benefit from a skilled coach. 
D)  Trainees receive immediate feedback.

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Survey research and team building are technostructural organizational development techniques.

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Training sessions should be half-day or three-fourths day in length rather than a full day,because the learning curve goes down late in the day.

What is the final step in the ADDIE training process?

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

Which of the following is NOT an advantage of programmed learning?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Survey research and team building are technostructural organizational development techniques.

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Training sessions should be half-day or three-fourths day in length rather than a full day,because the learning curve goes down late in the day.

What is the final step in the ADDIE training process?

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

Which of the following is NOT an advantage of programmed learning?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters