Exam 8: Training and Developing Employees

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Succession planning is a type of management development program that focuses on planning and filling middle-management positions.

Which process involves assessing the company's strategic needs,appraising the current performance of managers,and developing the managers?

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

Apprenticeship training is a step-by-step self-learning method which uses a textbook,computer,or the Internet.

Tyler,a new accounts representative at Martin Marketing,is learning the job by actually doing job-related tasks such as contacting customers.Tyler is most likely participating in ________.

What is programmed learning? What methods make it easier for trainees to transfer the skills they gain through programmed learning from the training site to the work site?

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

On Alicia's first day of work at a software firm,she attended a meeting with the HR manager and other new employees.Alicia learned about employee benefits packages,personnel policies,and the structure of the company.In which of the following did Alicia most likely participate?

The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Which of the following will most likely occur during the third step of the ADDIE training process?

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

According to Kurt Lewin,in order for organizational change to occur,which stage must occur first?

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Mario hopes to be promoted to the head of his department next year.In the meantime,he has been assigned to spend a year as an assistant to the current department head.Which type of training is most likely being used in this example?

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans.This is an example of a(n)________.

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

A graphic model that presents a precise overview of the knowledge,skills,and behaviors someone would need to perform a job well is known as a ________.