Question 1

Which of the following is most likely NOT measured when evaluating a training program?

Accepted Answer

A)  what trainees learned from the program 
B)  participants' reactions to the program 
C)  overall organizational productivity 
D)  changes in on-the-job behavior 
A)  what trainees learned from the program 
B)  participants' reactions to the program 
C)  overall organizational productivity 
D)  changes in on-the-job behavior

Question 2

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Accepted Answer

A)  Action research 
B)  Succession planning 
C)  Organizational development 
D)  Participative talent management 
A)  Action research 
B)  Succession planning 
C)  Organizational development 
D)  Participative talent management

Question 3

Which of the following should be done first in the on-the-job training process?

Accepted Answer

A)  going through the job at a slow work pace 
B)  explaining quantity and quality requirements 
C)  familiarizing the trainee with equipment, tools, and trade terms 
D)  having the trainee verbalize the steps in the procedure 
A)  going through the job at a slow work pace 
B)  explaining quantity and quality requirements 
C)  familiarizing the trainee with equipment, tools, and trade terms 
D)  having the trainee verbalize the steps in the procedure

Question 4

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

Accepted Answer

A) True 
 B)False

Question 5

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Accepted Answer

A)  understudy training 
B)  mentoring 
C)  apprenticeship training 
D)  coaching 
A)  understudy training 
B)  mentoring 
C)  apprenticeship training 
D)  coaching

Question 6

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Accepted Answer

A) True 
 B)False

Question 7

What is the first step in the ADDIE training process?

Accepted Answer

A)  assessing the program's successes 
B)  appraising the program's budget 
C)  analyzing the training need 
D)  acquiring training materials 
A)  assessing the program's successes 
B)  appraising the program's budget 
C)  analyzing the training need 
D)  acquiring training materials

Question 8

During the refreezing stage of Lewin's change process,managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

Accepted Answer

A) True 
 B)False

Question 9

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided t-group.

Accepted Answer

A) True 
 B)False

Question 10

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

Accepted Answer

A)  orientation 
B)  training 
C)  development 
D)  management 
A)  orientation 
B)  training 
C)  development 
D)  management

Question 11

________ are special software tools that support Internet training by helping employers identify training needs,and to schedule,deliver,assess,and manage the online training itself.

Accepted Answer

A)  Learning management systems 
B)  Intelligent tutoring systems 
C)  Computer simulations 
D)  Learning portals 
A)  Learning management systems 
B)  Intelligent tutoring systems 
C)  Computer simulations 
D)  Learning portals

Question 12

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Accepted Answer

A)  management games 
B)  action learning 
C)  role playing 
D)  job rotation 
A)  management games 
B)  action learning 
C)  role playing 
D)  job rotation

Question 13

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing.This checklist is an example of a(n)________.

Accepted Answer

A)  job aid 
B)  skill sheet 
C)  work function analysis 
D)  electronic support system 
A)  job aid 
B)  skill sheet 
C)  work function analysis 
D)  electronic support system

Question 14

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

Accepted Answer

A) True 
 B)False

Question 15

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

Accepted Answer

A) True 
 B)False

Question 16

The case study method is an on-the job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

Accepted Answer

A)  opening with a familiar joke 
B)  talking from a prepared script 
C)  watching the audience's body language 
D)  using hand gestures to emphasize points 
A)  opening with a familiar joke 
B)  talking from a prepared script 
C)  watching the audience's body language 
D)  using hand gestures to emphasize points

Question 18

According to Lewin's change process,unfreezing involves developing new behaviors,values,and attitudes through organizational development methods such as team building.

Accepted Answer

A) True 
 B)False

Question 19

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are types of on-the-job training EXCEPT ________.

Accepted Answer

A)  programmed learning 
B)  understudy method 
C)  special assignments 
D)  job rotation 
A)  programmed learning 
B)  understudy method 
C)  special assignments 
D)  job rotation

Which of the following is most likely NOT measured when evaluating a training program?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Which of the following should be done first in the on-the-job training process?

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

What is the first step in the ADDIE training process?

During the refreezing stage of Lewin's change process,managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided t-group.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

________ are special software tools that support Internet training by helping employers identify training needs,and to schedule,deliver,assess,and manage the online training itself.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing.This checklist is an example of a(n)________.

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

The case study method is an on-the job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

According to Lewin's change process,unfreezing involves developing new behaviors,values,and attitudes through organizational development methods such as team building.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

All of the following are types of on-the-job training EXCEPT ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

Which of the following is most likely NOT measured when evaluating a training program?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Which of the following should be done first in the on-the-job training process?

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

What is the first step in the ADDIE training process?

During the refreezing stage of Lewin's change process,managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided t-group.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

________ are special software tools that support Internet training by helping employers identify training needs,and to schedule,deliver,assess,and manage the online training itself.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing.This checklist is an example of a(n)________.

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

The case study method is an on-the job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

According to Lewin's change process,unfreezing involves developing new behaviors,values,and attitudes through organizational development methods such as team building.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

All of the following are types of on-the-job training EXCEPT ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters