Exam 3: Emotions and Moods

Studies indicate that emotional intelligence is moderately correlated with job performance.

________ are the emotions that an individual is actually experiencing, despite what they might display.

________ is an emotion that falls into the category of high positive affect.

At what time of day are people in the best mood? Describe how mood changes throughout the day.

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

Discuss whether there are gender differences regarding emotions.

What do you call the practice of hiding inner feelings by modifying facial expressions?

Which of the following statements is true regarding surface acting?

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Research indicates that as we grow older we experience more negative emotions.

Positive affect is a mood dimension consisting of ________ at the low end.

Emotional intelligence can be measured easily with the help of standard tests.

Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand?

Boredom is a pure marker of low positive affect.

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

________ is a pure marker of low negative affect.

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Which of the following mood dimensions is a pure marker of high negative affect?

Displayed emotions are innate.