Question 1

Relaxation is a pure marker of high positive affect.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true regarding emotions?

Accepted Answer

A)  Emotions are caused by specific events. 
B)  Emotions last longer than moods. 
C)  Moods are more action oriented in nature than emotions. 
D)  Emotions are generally not indicated by distinct facial expressions. 
E)  Emotions are less intense feelings than moods. 
A)  Emotions are caused by specific events. 
B)  Emotions last longer than moods. 
C)  Moods are more action oriented in nature than emotions. 
D)  Emotions are generally not indicated by distinct facial expressions. 
E)  Emotions are less intense feelings than moods.

Question 3

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Accepted Answer

Most jobs require emotional labor an emp

Question 4

Which of the following statements is true regarding deep acting?

Accepted Answer

A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting. 
A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting.

Question 5

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Accepted Answer

A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity 
A)  emotional dissonance 
B)  negative affect 
C)  emotional intelligence 
D)  positive affect 
E)  affect intensity

Question 6

Emotional intelligence (EI) is a concept that ________.

Accepted Answer

A)  can be measured easily 
B)  is moderately correlated with job performance 
C)  is not related to personality and intelligence 
D)  indicates mathematical aptitude of an individual 
E)  is not genetically influenced 
A)  can be measured easily 
B)  is moderately correlated with job performance 
C)  is not related to personality and intelligence 
D)  indicates mathematical aptitude of an individual 
E)  is not genetically influenced

Question 7

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true regarding negotiation?

Accepted Answer

A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to innervate future negotiations. 
E)  A negative emotional state enhances performance. 
A)  A lack of emotion improves performance during negotiation. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Feeling bad about your performance appears to innervate future negotiations. 
E)  A negative emotional state enhances performance.

Question 9

Men tend to hold on to emotions longer than women.

Accepted Answer

A) True 
 B)False

Question 10

Emotions are critical to rational thinking.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A)  OB researchers are increasingly finding that moods and emotions do not affect decision making. 
B)  People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. 
C)  Positive emotions tend to diminish problem-solving skills. 
D)  Evidence suggests that depressed people make better decisions. 
E)  Depressed people tend to weigh all possible options rather than the most likely ones. 
A)  OB researchers are increasingly finding that moods and emotions do not affect decision making. 
B)  People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. 
C)  Positive emotions tend to diminish problem-solving skills. 
D)  Evidence suggests that depressed people make better decisions. 
E)  Depressed people tend to weigh all possible options rather than the most likely ones.

Question 12

Which of the following is an example of deep acting?

Accepted Answer

A)  Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him. 
A)  Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 13

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition 
A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition

Question 14

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Accepted Answer

A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy-editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers 
A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy-editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers

Question 15

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Accepted Answer

A)  emotional labor 
B)  negative affect 
C)  positive affect 
D)  emotional intelligence 
E)  deviance 
A)  emotional labor 
B)  negative affect 
C)  positive affect 
D)  emotional intelligence 
E)  deviance

Question 16

On which of the following days do people tend to be in their best moods?

Accepted Answer

A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Saturday 
E)  Sunday 
A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Saturday 
E)  Sunday

Question 17

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Accepted Answer

A)  low cognitive dissonance 
B)  low self-esteem 
C)  low emotional dissonance 
D)  high emotional intelligence 
E)  high job satisfaction 
A)  low cognitive dissonance 
B)  low self-esteem 
C)  low emotional dissonance 
D)  high emotional intelligence 
E)  high job satisfaction

Question 18

Which of the following activities is most strongly associated with increase in positive mood?

Accepted Answer

A)  watching TV 
B)  playing videogames 
C)  reading a book 
D)  going to a party 
E)  surfing the Internet 
A)  watching TV 
B)  playing videogames 
C)  reading a book 
D)  going to a party 
E)  surfing the Internet

Question 19

Stress typically has a negative effect on mood.

Accepted Answer

A) True 
 B)False

Question 20

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Accepted Answer

Zach has to engage in surface acting on

Relaxation is a pure marker of high positive affect.

Which of the following statements is true regarding emotions?

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Which of the following statements is true regarding deep acting?

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Emotional intelligence (EI) is a concept that ________.

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Which of the following statements is true regarding negotiation?

Men tend to hold on to emotions longer than women.

Emotions are critical to rational thinking.

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Which of the following is an example of deep acting?

Which of the following is a generic term that covers a broad range of feelings that people experience?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

On which of the following days do people tend to be in their best moods?

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Which of the following activities is most strongly associated with increase in positive mood?

Stress typically has a negative effect on mood.

Introduction to Organizational Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 3: Emotions and Moods

Relaxation is a pure marker of high positive affect.

Which of the following statements is true regarding emotions?

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Which of the following statements is true regarding deep acting?

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Emotional intelligence (EI) is a concept that ________.

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Which of the following statements is true regarding negotiation?

Men tend to hold on to emotions longer than women.

Emotions are critical to rational thinking.

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Which of the following is an example of deep acting?

Which of the following is a generic term that covers a broad range of feelings that people experience?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

On which of the following days do people tend to be in their best moods?

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Which of the following activities is most strongly associated with increase in positive mood?

Stress typically has a negative effect on mood.

Introduction to Organizational Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters