Question 1

What is positivity offset?

Accepted Answer

A)  having misperceptions of one's environment 
B)  experiencing self-elation 
C)  experiencing the fundamental attribution error 
D)  exhibiting a self-serving bias when there is negative input 
E)  experiencing a mildly positive mood at zero input 
A)  having misperceptions of one's environment 
B)  experiencing self-elation 
C)  experiencing the fundamental attribution error 
D)  exhibiting a self-serving bias when there is negative input 
E)  experiencing a mildly positive mood at zero input

Question 2

Which of the following terms best describes intense feelings that are directed at someone or something?

Accepted Answer

A)  affect 
B)  cognition 
C)  moods 
D)  emotional labor 
E)  emotions 
A)  affect 
B)  cognition 
C)  moods 
D)  emotional labor 
E)  emotions

Question 3

Explain the differences between the following terms: affect, emotions, and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 4

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Accepted Answer

A)  cognitive dissonance 
B)  positivity offset 
C)  emotional dissonance 
D)  emotional labor 
E)  personality 
A)  cognitive dissonance 
B)  positivity offset 
C)  emotional dissonance 
D)  emotional labor 
E)  personality

Question 5

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Accepted Answer

A) True 
 B)False

Question 6

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Accepted Answer

A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance 
A)  Emotional intelligence 
B)  Emotional dissonance 
C)  Confirmation bias 
D)  Cognitive distortion 
E)  Cognitive dissonance

Question 7

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Accepted Answer

A)  nervousness 
B)  tension 
C)  anger 
D)  stress 
E)  depression 
A)  nervousness 
B)  tension 
C)  anger 
D)  stress 
E)  depression

Question 8

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information answer the following question. What would you expect from Amber?

Accepted Answer

A)  She will take a great deal of time trying to make a good decision. 
B)  She will have poor problem-solving skills. 
C)  She will not be very creative when making decisions. 
D)  She will find better solutions to problems. 
E)  She will make poor decisions. 
A)  She will take a great deal of time trying to make a good decision. 
B)  She will have poor problem-solving skills. 
C)  She will not be very creative when making decisions. 
D)  She will find better solutions to problems. 
E)  She will make poor decisions.

Question 9

Men generally express anger more frequently than do women.

Accepted Answer

A) True 
 B)False

Question 10

What do you call the practice of modifying one's true inner feelings based on display rules?

Accepted Answer

A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias 
A)  surface acting 
B)  deep acting 
C)  emotional intelligence 
D)  affective camouflage 
E)  confirmation bias

Question 11

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Accepted Answer

Emotional intelligence is a person's abi

Question 12

Positive emotions enhance problem-solving skills.

Accepted Answer

A) True 
 B)False

Question 13

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that, the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

Accepted Answer

A)  affect intensity 
B)  high-positive affect 
C)  emotional dimensions 
D)  self-serving bias 
E)  illusory correlation 
A)  affect intensity 
B)  high-positive affect 
C)  emotional dimensions 
D)  self-serving bias 
E)  illusory correlation

Question 14

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Accepted Answer

A)  arouse emotions and link them to an appealing vision 
B)  demonstrate how the vision will better the company 
C)  evoke empathy for the CEO 
D)  negotiate with them and express anger 
E)  motivate employees by putting them in a good mood 
A)  arouse emotions and link them to an appealing vision 
B)  demonstrate how the vision will better the company 
C)  evoke empathy for the CEO 
D)  negotiate with them and express anger 
E)  motivate employees by putting them in a good mood

Question 15

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Accepted Answer

A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes. 
A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes.

Question 16

Evidence indicates that EI is genetically influenced.

Accepted Answer

A) True 
 B)False

Question 17

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)  It is a simple, unambiguous feeling. 
B)  Her response is prolonged. 
C)  It has a contextual stimulus. 
D)  Her response is not accompanied by facial expressions. 
E)  It is cognitive in nature. 
A)  It is a simple, unambiguous feeling. 
B)  Her response is prolonged. 
C)  It has a contextual stimulus. 
D)  Her response is not accompanied by facial expressions. 
E)  It is cognitive in nature.

Question 18

Negative affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression 
A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression

Question 19

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Accepted Answer

A)  a high degree of social interaction 
B)  good analytical skills 
C)  the ability to work independently 
D)  good critical thinking skills 
E)  good mathematical skills 
A)  a high degree of social interaction 
B)  good analytical skills 
C)  the ability to work independently 
D)  good critical thinking skills 
E)  good mathematical skills

Question 20

Emotions are ________.

Accepted Answer

A)  independent of the personality of individuals 
B)  strongly affected by weather 
C)  less intense as compared to moods 
D)  less likely to be caused by a specific event than moods 
E)  critical to rational thinking 
A)  independent of the personality of individuals 
B)  strongly affected by weather 
C)  less intense as compared to moods 
D)  less likely to be caused by a specific event than moods 
E)  critical to rational thinking

What is positivity offset?

Which of the following terms best describes intense feelings that are directed at someone or something?

Explain the differences between the following terms: affect, emotions, and moods.

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information answer the following question. What would you expect from Amber?

Men generally express anger more frequently than do women.

What do you call the practice of modifying one's true inner feelings based on display rules?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Positive emotions enhance problem-solving skills.

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that, the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Evidence indicates that EI is genetically influenced.

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Negative affect is a mood dimension consisting of ________ at the low end.

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Emotions are ________.

Introduction to Organizational Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 3: Emotions and Moods

What is positivity offset?

Which of the following terms best describes intense feelings that are directed at someone or something?

Explain the differences between the following terms: affect, emotions, and moods.

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information answer the following question. What would you expect from Amber?

Men generally express anger more frequently than do women.

What do you call the practice of modifying one's true inner feelings based on display rules?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Positive emotions enhance problem-solving skills.

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that, the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Evidence indicates that EI is genetically influenced.

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Negative affect is a mood dimension consisting of ________ at the low end.

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

Emotions are ________.

Introduction to Organizational Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters