Question 1

There are many more socially responsible businesses today than there were ten years ago.

Accepted Answer

A) True 
 B)False

Question 2

Excellent Air Incorporated (EAI)
Excellent Air Inc. is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is not only concerned with doing things right, but also with doing the right things. Many of their decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
-Refer to Excellent Air Incorporated. The principles that EAI choose to pride itself on show that the company has

Accepted Answer

A) a moral minority. 
B) cultural diversity. 
C) social responsibility. 
D) caveat emptor. 
E) a social audit. 
A) a moral minority. 
B) cultural diversity. 
C) social responsibility. 
D) caveat emptor. 
E) a social audit.

Question 3

President Franklin D. Roosevelt declared that consumers are entitled to safety, to be informed, to choose, and to be heard.

Accepted Answer

A) True 
 B)False

Question 4

Elizabeth believes her company has discriminated against her because her minority coworkers, who are less qualified, have been promoted ahead of her. Which agency should Elizabeth contact?

Accepted Answer

A) Consumer Financial Protection Agency 
B) Affirmative Action Council 
C) Equal Employment Opportunity Commission 
D) Federal Trade Commission 
E) Fair Employment Practices Agency 
A) Consumer Financial Protection Agency 
B) Affirmative Action Council 
C) Equal Employment Opportunity Commission 
D) Federal Trade Commission 
E) Fair Employment Practices Agency

Question 5

The company you work for recently has committed itself to implementing a program of social responsibility. After the company has gotten the commitment of top executives, planned the program, and appointed a program director, you suggest that a(n) ____ be prepared periodically to evaluate the success of the program.

Accepted Answer

A) research report 
B) social audit 
C) ethics evaluation 
D) departmental memorandum 
E) social actions report 
A) research report 
B) social audit 
C) ethics evaluation 
D) departmental memorandum 
E) social actions report

Question 6

One problem affirmative action programs have encountered is

Accepted Answer

A) that not all businesspeople favor such programs. 
B) identification of minority groups. 
C) the government's reclassification of groups. 
D) completing the required paperwork. 
E) training the hard-core unemployed. 
A) that not all businesspeople favor such programs. 
B) identification of minority groups. 
C) the government's reclassification of groups. 
D) completing the required paperwork. 
E) training the hard-core unemployed.

Question 7

The governments of the United States and Canada have recently signed an agreement to cooperate in eliminating acid rain. Their efforts are primarily an attempt to reduce

Accepted Answer

A) water pollution. 
B) hazardous waste. 
C) noise pollution. 
D) land pollution. 
E) northern precipitation. 
A) water pollution. 
B) hazardous waste. 
C) noise pollution. 
D) land pollution. 
E) northern precipitation.

Question 8

Relationships with customers and coworkers rarely create ethical problems.

Accepted Answer

A) True 
 B)False

Question 9

Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to speak to an individual or to leave a message. Steve feels his basic consumer right to ____ has been violated.

Accepted Answer

A) safety 
B) be informed 
C) be heard 
D) choose 
E) privacy 
A) safety 
B) be informed 
C) be heard 
D) choose 
E) privacy

Question 10

A whistle-blower is a person who

Accepted Answer

A) announces the beginning and end of a work shift. 
B) praises his or her own accomplishments. 
C) does public relations work for a company. 
D) accepts responsibility when a company is in trouble with the government. 
E) reports illegal or unethical conduct within his or her organization. 
A) announces the beginning and end of a work shift. 
B) praises his or her own accomplishments. 
C) does public relations work for a company. 
D) accepts responsibility when a company is in trouble with the government. 
E) reports illegal or unethical conduct within his or her organization.

Question 11

Consumer advocates, such as Ralph Nader, take it upon themselves to protect the rights of consumers.

Accepted Answer

A) True 
 B)False

Question 12

Dorothy worked at a meat packing plant during the 1920s. What would she have been most surprised to see happening at the plant?

Accepted Answer

A) Employees earning vacation time 
B) Horrible working conditions 
C) The organization of labor unions 
D) Frequent accidents resulting in injury and death 
E) Employees working long hours 
A) Employees earning vacation time 
B) Horrible working conditions 
C) The organization of labor unions 
D) Frequent accidents resulting in injury and death 
E) Employees working long hours

Question 13

Product labels on detergent that indicate ingredients and laundering methods are examples of which provision of Kennedy's Consumer Bill of Rights?

Accepted Answer

A) The right to be heard 
B) The right to choose 
C) The right to purchase 
D) The right to be informed 
E) The right to safety 
A) The right to be heard 
B) The right to choose 
C) The right to purchase 
D) The right to be informed 
E) The right to safety

Question 14

The right to service entitles consumers to convenience, courtesy, and responsiveness from manufacturers and sellers of consumer products.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following scenarios provides the best example of whistle-blowing?

Accepted Answer

A) Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review. 
B) Christine tells her husband about illegal environmental dumping she suspects her company is doing. 
C) William gives an interview on NBC's Dateline about the opportunities available at his company. 
D) Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office. 
E) Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety. 
A) Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review. 
B) Christine tells her husband about illegal environmental dumping she suspects her company is doing. 
C) William gives an interview on NBC's Dateline about the opportunities available at his company. 
D) Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office. 
E) Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety.

Question 16

A key step in developing and implementing a social responsibility program is the environmental audit.

Accepted Answer

A) True 
 B)False

Question 17

President Franklin D. Roosevelt's program for restoring the economy and improving social conditions became the foundation for increased government involvement in business.

Accepted Answer

A) True 
 B)False

Question 18

Explain the six basic rights of consumers.

Accepted Answer

The six basic rights of consumers includ

Question 19

Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In doing so, they exercise their right to

Accepted Answer

A) be heard. 
B) be informed. 
C) safety. 
D) choose. 
E) vote. 
A) be heard. 
B) be informed. 
C) safety. 
D) choose. 
E) vote.

Question 20

The law that established the Environmental Protection Agency was the

Accepted Answer

A) National Environmental Policy Act of 1970. 
B) Clean Air Amendment of 1970. 
C) Resource Recovery Act of 1970. 
D) Resource Conservation and Recovery Act of 1984. 
E) Clean Air Act Amendment of 1977. 
A) National Environmental Policy Act of 1970. 
B) Clean Air Amendment of 1970. 
C) Resource Recovery Act of 1970. 
D) Resource Conservation and Recovery Act of 1984. 
E) Clean Air Act Amendment of 1977.

There are many more socially responsible businesses today than there were ten years ago.

President Franklin D. Roosevelt declared that consumers are entitled to safety, to be informed, to choose, and to be heard.

Elizabeth believes her company has discriminated against her because her minority coworkers, who are less qualified, have been promoted ahead of her. Which agency should Elizabeth contact?

One problem affirmative action programs have encountered is

The governments of the United States and Canada have recently signed an agreement to cooperate in eliminating acid rain. Their efforts are primarily an attempt to reduce

Relationships with customers and coworkers rarely create ethical problems.

A whistle-blower is a person who

Consumer advocates, such as Ralph Nader, take it upon themselves to protect the rights of consumers.

Dorothy worked at a meat packing plant during the 1920s. What would she have been most surprised to see happening at the plant?

Product labels on detergent that indicate ingredients and laundering methods are examples of which provision of Kennedy's Consumer Bill of Rights?

The right to service entitles consumers to convenience, courtesy, and responsiveness from manufacturers and sellers of consumer products.

Which of the following scenarios provides the best example of whistle-blowing?

A key step in developing and implementing a social responsibility program is the environmental audit.

President Franklin D. Roosevelt's program for restoring the economy and improving social conditions became the foundation for increased government involvement in business.

Explain the six basic rights of consumers.

Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In doing so, they exercise their right to

The law that established the Environmental Protection Agency was the

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

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Exam 2: Being Ethical and Socially Responsible

There are many more socially responsible businesses today than there were ten years ago.

President Franklin D. Roosevelt declared that consumers are entitled to safety, to be informed, to choose, and to be heard.

Elizabeth believes her company has discriminated against her because her minority coworkers, who are less qualified, have been promoted ahead of her. Which agency should Elizabeth contact?

One problem affirmative action programs have encountered is

The governments of the United States and Canada have recently signed an agreement to cooperate in eliminating acid rain. Their efforts are primarily an attempt to reduce

Relationships with customers and coworkers rarely create ethical problems.

A whistle-blower is a person who

Consumer advocates, such as Ralph Nader, take it upon themselves to protect the rights of consumers.

Dorothy worked at a meat packing plant during the 1920s. What would she have been most surprised to see happening at the plant?

Product labels on detergent that indicate ingredients and laundering methods are examples of which provision of Kennedy's Consumer Bill of Rights?

The right to service entitles consumers to convenience, courtesy, and responsiveness from manufacturers and sellers of consumer products.

Which of the following scenarios provides the best example of whistle-blowing?

A key step in developing and implementing a social responsibility program is the environmental audit.

President Franklin D. Roosevelt's program for restoring the economy and improving social conditions became the foundation for increased government involvement in business.

Explain the six basic rights of consumers.

Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In doing so, they exercise their right to

The law that established the Environmental Protection Agency was the

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters