Question 1

The change agent:

Accepted Answer

A) oversees the evaluation of the process 
B) determines the need for the change 
C) has primary responsibility for facilitating the activities surrounding the design and implementation of a strategy 
D) can never be an internal HRD person 
A) oversees the evaluation of the process 
B) determines the need for the change 
C) has primary responsibility for facilitating the activities surrounding the design and implementation of a strategy 
D) can never be an internal HRD person

Question 2

A high performing work system is based on eight core principles.

Accepted Answer

A) True 
 B)False

Question 3

Survey feedback is interviewing a random amount of people about their jobs.

Accepted Answer

A) True 
 B)False

Question 4

An SMT is a self-managed team in which the group members are interdependent and can have the authority to regulate a team's activities.

Accepted Answer

A) True 
 B)False

Question 5

The role of the change agent is all of the following EXCEPT:

Accepted Answer

A) Fact finder 
B) Alternative identifier 
C) Production Manager 
D) Technical specialist 
A) Fact finder 
B) Alternative identifier 
C) Production Manager 
D) Technical specialist

Question 6

Job enrichment involves changing:

Accepted Answer

A) The jobs title 
B) The jobs pay structure 
C) One or more of the job's characteristics 
D) The scope of responsibility of the job 
A) The jobs title 
B) The jobs pay structure 
C) One or more of the job's characteristics 
D) The scope of responsibility of the job

Question 7

OD enhances the effectiveness of the organization.

Accepted Answer

A) True 
 B)False

Question 8

The change agent needs knowledge of OD theories,concepts,practices,and research results.

Accepted Answer

A) True 
 B)False

Question 9

OD generally uses spontaneous (non-planned)interventions to accomplish its goals.

Accepted Answer

A) True 
 B)False

Question 10

Job enlargement moves people into different jobs.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following alternative work schedules are preferred by employees with young families?

Accepted Answer

A) compressed work week 
B) job narrowing 
C) flextime 
D) part-time 
A) compressed work week 
B) job narrowing 
C) flextime 
D) part-time

Question 12

Research has shown that organizational learning is very effective.

Accepted Answer

A) True 
 B)False

Question 13

An HPWS is a high performing work system that functions as a strategic focus and results-oriented work and management process.

Accepted Answer

A) True 
 B)False

Question 14

An intervention strategy is:

Accepted Answer

A) the primary means for organizational change and improvement 
B) an unplanned corporate event 
C) a new government regulation 
D) a major problem encountered for the first time by an organization 
A) the primary means for organizational change and improvement 
B) an unplanned corporate event 
C) a new government regulation 
D) a major problem encountered for the first time by an organization

Question 15

Single loop learning is:

Accepted Answer

A) The same as double loop learning 
B) Commonplace in continuous improvement programs 
C) Not often found in a complex world 
D) Only used with a special computer package 
A) The same as double loop learning 
B) Commonplace in continuous improvement programs 
C) Not often found in a complex world 
D) Only used with a special computer package

Question 16

Organization culture is:

Accepted Answer

A) Communicated and reinforced through organizational mechanisms,managers,and employees 
B) A system with shared values and beliefs 
C) Found in a mission statement or a corporate policy manual 
D) Both A and B are correct 
A) Communicated and reinforced through organizational mechanisms,managers,and employees 
B) A system with shared values and beliefs 
C) Found in a mission statement or a corporate policy manual 
D) Both A and B are correct

Question 17

Which of the following is NOT a common characteristic of an effective self-managed team?

Accepted Answer

A) team members are told what to do by their supervisor 
B) team members have the skills to perform several tasks 
C) the team receives feedback on performance 
D) members have discretion over work assignments,schedules and other work issues 
A) team members are told what to do by their supervisor 
B) team members have the skills to perform several tasks 
C) the team receives feedback on performance 
D) members have discretion over work assignments,schedules and other work issues

Question 18

Which stage of Schein's change model affects the employee's belief in improved performance by getting them to see and do things differently and to actually believe that they can improve by changing work habits?

Accepted Answer

A) Stage 1 (unfreezing) 
B) Stage 2 (changing through cognitive restructuring) 
C) Stage 3 (refreezing) 
D) Stage 4 (feedback and evaluation) 
A) Stage 1 (unfreezing) 
B) Stage 2 (changing through cognitive restructuring) 
C) Stage 3 (refreezing) 
D) Stage 4 (feedback and evaluation)

Question 19

Job enlargement has the greatest positive effect on which of the following?

Accepted Answer

A) Employee satisfaction 
B) Customer service 
C) Mental overload 
D) Both A and B are correct 
A) Employee satisfaction 
B) Customer service 
C) Mental overload 
D) Both A and B are correct

Question 20

In organizational development,interventions between unions and management:

Accepted Answer

A) take the place of the labor contract 
B) give the unions what they want with nothing given back on the part of the unions 
C) are not needed because management runs the organization 
D) require trust on both sides for organizational change to take place in a unionized organization 
A) take the place of the labor contract 
B) give the unions what they want with nothing given back on the part of the unions 
C) are not needed because management runs the organization 
D) require trust on both sides for organizational change to take place in a unionized organization

The change agent:

A high performing work system is based on eight core principles.

Survey feedback is interviewing a random amount of people about their jobs.

An SMT is a self-managed team in which the group members are interdependent and can have the authority to regulate a team's activities.

The role of the change agent is all of the following EXCEPT:

Job enrichment involves changing:

OD enhances the effectiveness of the organization.

The change agent needs knowledge of OD theories,concepts,practices,and research results.

OD generally uses spontaneous (non-planned)interventions to accomplish its goals.

Job enlargement moves people into different jobs.

Which of the following alternative work schedules are preferred by employees with young families?

Research has shown that organizational learning is very effective.

An HPWS is a high performing work system that functions as a strategic focus and results-oriented work and management process.

An intervention strategy is:

Single loop learning is:

Organization culture is:

Which of the following is NOT a common characteristic of an effective self-managed team?

Which stage of Schein's change model affects the employee's belief in improved performance by getting them to see and do things differently and to actually believe that they can improve by changing work habits?

Job enlargement has the greatest positive effect on which of the following?

In organizational development,interventions between unions and management:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective Hrd Programs

Implementing HRD Programs

Evaluating HRD Programs

Onboarding: Employee Socialization and Orientation

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

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Exam 14: Organization Development and Change

The change agent:

A high performing work system is based on eight core principles.

Survey feedback is interviewing a random amount of people about their jobs.

An SMT is a self-managed team in which the group members are interdependent and can have the authority to regulate a team's activities.

The role of the change agent is all of the following EXCEPT:

Job enrichment involves changing:

OD enhances the effectiveness of the organization.

The change agent needs knowledge of OD theories,concepts,practices,and research results.

OD generally uses spontaneous (non-planned)interventions to accomplish its goals.

Job enlargement moves people into different jobs.

Which of the following alternative work schedules are preferred by employees with young families?

Research has shown that organizational learning is very effective.

An HPWS is a high performing work system that functions as a strategic focus and results-oriented work and management process.

An intervention strategy is:

Single loop learning is:

Organization culture is:

Which of the following is NOT a common characteristic of an effective self-managed team?

Which stage of Schein's change model affects the employee's belief in improved performance by getting them to see and do things differently and to actually believe that they can improve by changing work habits?

Job enlargement has the greatest positive effect on which of the following?

In organizational development,interventions between unions and management:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective Hrd Programs

Implementing HRD Programs

Evaluating HRD Programs

Onboarding: Employee Socialization and Orientation

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

More on Research Design

Filters