Exam 13: Business Process and Project Management

A project plan is specified in a __________.

The __________ spec, also called the technical spec, is important to managers because it identifies how the business process will be implemented in as much detail as possible.

Project managers need to recognize the risk of __________, which is the piling up of small changes that by themselves are manageable, but collectively can cause significant project growth.

During the systems investigation stage, __________ studies are done to assess the skills and the training needed to use the new IS.

In the short term, business process management BPM) helps companies __________.

Project managers must manage the __________, which consists of tasks that must start and finish on schedule or the project will be delayed unless corrective action is taken.

The success of a project manager depends on all of the following except:

During the implementation stage, __________ tests are critical because that is when analysts test whether the process performs its functions.

__________ components have minimal dependence on each other, which simplifies testing, maintenance and troubleshooting because problems are easy to isolate and unlikely to spread.

British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

__________ are the building blocks of each functional area, for example billing and inventory management.

In order to manage a process, the process needs to have outputs that are measurable.

SOA is a confusing concept, even for practitioners, because SOA is mistakenly described like BPM or the definition is incomprehensible.

Changes to business apps that were needed prior to year 2000 were tedious and time-consuming because they were tightly coupled programs written in __________.

Identify the tiers of the Three-tier architecture. Describe or give an example of each tier.