Exam 8: Using Information Technology for Control and Coordination

Which of the following perspectives of a balanced scorecard includes traditional measures such as net income and return on investment?

Peripheral players have the fewest number of connections and operate on the boundaries of a network.

Establishing metrics and standards of performance is one of the four key steps in a feedback control model.

_____ define explicit rules,policies,and procedures for employee behavior.

Explain the concept of decentralized control with an example.

Discuss transaction processing systems,and give an example of how a company utilizes the system.

Hierarchical control involves cultural values,traditions,shared beliefs,and trust to foster compliance with organizational goals.

Data mining software is designed to print out data from the government sector,particularly from census reports.

Custom service indicators focus on production and operating statistics,such as order fulfillment or cost per order.

One of the greatest outcomes of information technology is its potential to improve coordination,communication,and collaboration across the firm.

_____ focus on production and operating statistics,such as order fulfillment or cost per order.

Which of the following is the first step in the feedback control model?

Hierarchical methods define explicit rules,policies,and procedures for employee behavior.

_____ refers to technologies,skills,and processes for searching and examining massive,complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations.

A(n)_____ collects data from sales,purchases from suppliers,and inventory changes and stores them in a database.

Effective control systems involve the use of feedback to determine whether organizational performance meets established standards to help the organization attain its goals.

A form of outsourcing is to use _____,firms that collect data from multiple organizations and analyze the combined data for them.

With outcome control,rather than monitoring how many hours an employee works,managers focus on how much work the employee accomplishes.

Which of the following helps managers to make smarter decisions?

Social businesses always use a top-down approach.