Question 1

Feedback control helps managers:

Accepted Answer

A) make needed adjustments to help the organization be successful. 
B) emphasize decentralized control over employees. 
C) have complete hierarchical control on their subordinates. 
D) set organizational mission and vision. 
A) make needed adjustments to help the organization be successful. 
B) emphasize decentralized control over employees. 
C) have complete hierarchical control on their subordinates. 
D) set organizational mission and vision.

Question 2

Which of the following is not a perspective of the balanced scorecard?

Accepted Answer

A) Financial performance 
B) Customer service 
C) Learning and growth 
D) Quality control 
A) Financial performance 
B) Customer service 
C) Learning and growth 
D) Quality control

Question 3

All effective control systems involve the use of _____ to determine whether organizational performance meets established standards to help the organization attain its goals.

Accepted Answer

A) decentralization 
B) hierarchical referral 
C) feedback 
D) employee referral 
A) decentralization 
B) hierarchical referral 
C) feedback 
D) employee referral

Question 4

_____ refers to the efforts to systematically find,organize,and make available a company's intellectual capital and to foster a culture of continuous learning and information sharing.

Accepted Answer

A) Feedback control 
B) Outcome control 
C) Knowledge management 
D) Transaction management 
A) Feedback control 
B) Outcome control 
C) Knowledge management 
D) Transaction management

Question 5

In recent years,the balanced scorecard has evolved into a system that helps managers see how:

Accepted Answer

A) organizational performance results from cause-effect relationships among the four mutually supportive perspectives of balanced scorecard. 
B) decentralized control is effective for organizations to achieve the preset goals, mission, and vision. 
C) accuracy and responsiveness of employees improve drastically from the usage of outcome control instead of behavior control in their organization. 
D) each and every perspective of a balanced scorecard is dependent on each other. 
A) organizational performance results from cause-effect relationships among the four mutually supportive perspectives of balanced scorecard. 
B) decentralized control is effective for organizations to achieve the preset goals, mission, and vision. 
C) accuracy and responsiveness of employees improve drastically from the usage of outcome control instead of behavior control in their organization. 
D) each and every perspective of a balanced scorecard is dependent on each other.

Feedback control helps managers:

Which of the following is not a perspective of the balanced scorecard?

All effective control systems involve the use of _____ to determine whether organizational performance meets established standards to help the organization attain its goals.

_____ refers to the efforts to systematically find,organize,and make available a company's intellectual capital and to foster a culture of continuous learning and information sharing.

In recent years,the balanced scorecard has evolved into a system that helps managers see how:

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision-making Processes

Conflict,Power,and Politics

Filters

Exam 8: Using Information Technology for Control and Coordination

Feedback control helps managers:

Which of the following is not a perspective of the balanced scorecard?

All effective control systems involve the use of _____ to determine whether organizational performance meets established standards to help the organization attain its goals.

_____ refers to the efforts to systematically find,organize,and make available a company's intellectual capital and to foster a culture of continuous learning and information sharing.

In recent years,the balanced scorecard has evolved into a system that helps managers see how:

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision-making Processes

Conflict,Power,and Politics

Filters