Exam 13: Developing Employee Relations

Kegan and Corazon often take coffee breaks together in the mid-morning and chat about the happenings in their lives and their respective departments.This is an example of:

According to research,workers in which of the following countries are LEAST happy with their jobs and employers?

The most difficult problem managers have with e-mail is that:

Florence plans to ask her employees their feeling about working overtime during the next Christmas season.The best communication channel for this discussion would be:

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1.The best means for Isabelle to communicate with employees would most likely be through a:

Teleconferencing permits workers to leave detailed voice messages for those they are contacting when the receiver of the message is not present.

Georgio is planning on providing feedback to employees based upon a recent general job assessment.Which of the following would be LEAST effective during the feedback session?

Anastasia is supervising a number of travel agents in a large travel agency.She spends time casually visiting with travel agents at their desks or in the break room discussing issues related to the business.Anastasia's form of supervision is called:

Which of the following is NOT an information dissemination tool?

What is the purpose of Employee Assistance Programs? What steps are involved in establishing an EAP? How can an EAP enhance employee relations?

A company program that encourages,evaluates,and implements ideas from employees is a(n):

What purpose does an employee handbook serve? When writing a handbook,what does management need to be careful about? What contractual role can a handbook play?

The most important source of information that HR can provide employees is:

Nearly ________ of Fortune 500 companies use EAPs.

Presently,the U.S.economy is shifting from a(n)________ to a ________ base.

Corporate meetings are designed to allow managers to coordinate activities with subordinates in their units.

Which of the following topics would LEAST likely be addressed in an employee handbook?

________ communication allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers.

What is the most informal appeals tool that a company can use?

A technique in which managers walk around and talk to employees informally to monitor informal communications,listen to employee grievances and suggestions,and build rapport and morale is referred to as ________.