Question 1

Interacting over the Internet and sharing text messages,photos,and video clips is called ________.

Accepted Answer

The answer of Interacting over the Internet and sharing text...

Question 2

Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.Executives at Devlin have expressed an interest in publishing a monthly newsletter.Which of the following would best support this decision?

Accepted Answer

A)  Devlin lacks a sense of community spirit. 
B)  The value of Devlin stock has plummeted recently. 
C)  Comparisons with Devlin's competitors foster productivity. 
D)  Devlin employees have complained of information overload. 
A)  Devlin lacks a sense of community spirit. 
B)  The value of Devlin stock has plummeted recently. 
C)  Comparisons with Devlin's competitors foster productivity. 
D)  Devlin employees have complained of information overload.

Question 3

Why are employee relations important to a firm? How do communication channels affect employee relations? What types of programs are available to organizations that want to facilitate employee communications?

Accepted Answer

Having good employee relations means pro

Question 4

Sanjay has a complaint about his work schedule.His company requires him to go before a group of his peers and managers,other than his own boss,to explain his complaint.This is an example of a(n):

Accepted Answer

A)  speak-up program. 
B)  open door program. 
C)  grievance panel. 
D)  ombudsman program. 
A)  speak-up program. 
B)  open door program. 
C)  grievance panel. 
D)  ombudsman program.

Question 5

HR is most likely to be responsible for which of the following means of corporate communication?

Accepted Answer

A)  Company memos 
B)  Company newsletter 
C)  Company financial report 
D)  Company bulletin board 
A)  Company memos 
B)  Company newsletter 
C)  Company financial report 
D)  Company bulletin board

Question 6

A firm has poor employee relations because of its highly charged,fast-paced work environment.The CEO wants to get people working together and thinking creatively as they prepare for the new year.Which of the following would be the CEO's best choice?

Accepted Answer

A)  Regular, informal meetings in the company cafeteria 
B)  Formal, off-site meeting of department managers 
C)  Weekend retreat to a beach resort 
D)  Multimedia-based meeting 
A)  Regular, informal meetings in the company cafeteria 
B)  Formal, off-site meeting of department managers 
C)  Weekend retreat to a beach resort 
D)  Multimedia-based meeting

Question 7

Which of the following is intended to keep employees up-to-date on important events and provide inspirational stories about employee and team contributions to the firm?

Accepted Answer

A)  Employee handbook 
B)  Managerial memo 
C)  Company financial report 
D)  Company newsletter 
A)  Employee handbook 
B)  Managerial memo 
C)  Company financial report 
D)  Company newsletter

Question 8

An employee cannot be terminated for refusing to participate in an EAP,even if the employee's problem negatively affects job performance.

Accepted Answer

A) True 
 B)False

Question 9

The HR director wants to get a sense of workers' feelings about working conditions on the production lines.She wants a formal process that will give her the maximum amount of honest feedback.Her best tool for gathering this information is:

Accepted Answer

A)  management by walking around. 
B)  an employee attitude survey. 
C)  an employee hotline. 
D)  an electronic bulletin board. 
A)  management by walking around. 
B)  an employee attitude survey. 
C)  an employee hotline. 
D)  an electronic bulletin board.

Question 10

________ give credit to people or teams that make outstanding contributions to the firm.

Accepted Answer

A)  Employee assistance programs 
B)  Suggestion systems 
C)  Employee feedback programs 
D)  Recognition awards 
A)  Employee assistance programs 
B)  Suggestion systems 
C)  Employee feedback programs 
D)  Recognition awards

Question 11

Which of the following would most likely make a final and binding decision in a union grievance procedure?

Accepted Answer

A)  Local judicial court 
B)  Panel of managers 
C)  Union leader 
D)  Arbitrator 
A)  Local judicial court 
B)  Panel of managers 
C)  Union leader 
D)  Arbitrator

Question 12

Family business provides its own unique set of challenges to human resource management,especially in dealing with nepotism.The best way to lessen non-family employees' concerns over nepotism is to have the family member:

Accepted Answer

A)  earn a broad general education that would make them eligible for any job. 
B)  start in a high level position with minimal contact with employees. 
C)  begin in a job made especially for him or her. 
D)  work outside of the family business first. 
A)  earn a broad general education that would make them eligible for any job. 
B)  start in a high level position with minimal contact with employees. 
C)  begin in a job made especially for him or her. 
D)  work outside of the family business first.

Question 13

Tom is the HR manager of a publishing company.The firm needs to hire several new employees,and Tom's assistant suggests that the new employees be telecommuters.Tom likes the idea but is not sure about the best way to manage telecommuters.Which of the following is the best suggestion for Tom?

Accepted Answer

A)  Telecommuters need flexible deadlines to meet their varied schedules and other commitments. 
B)  The contract for the telecommuters should include performance expectations with measurable results. 
C)  The company should make no requirements to telecommuters about how often they must come to the office. 
D)  Select telecommuters who are creative and introverted since they will not likely interact with the rest of the staff. 
A)  Telecommuters need flexible deadlines to meet their varied schedules and other commitments. 
B)  The contract for the telecommuters should include performance expectations with measurable results. 
C)  The company should make no requirements to telecommuters about how often they must come to the office. 
D)  Select telecommuters who are creative and introverted since they will not likely interact with the rest of the staff.

Question 14

To be the most effective,recognition awards should:

Accepted Answer

A)  be evenly distributed over time among most employees. 
B)  always include a monetary gift for team members. 
C)  encourage all employees toward the firm's goals. 
D)  be initiated by management and HR. 
A)  be evenly distributed over time among most employees. 
B)  always include a monetary gift for team members. 
C)  encourage all employees toward the firm's goals. 
D)  be initiated by management and HR.

Question 15

Employee feedback programs are a tool to provide effective ________ communication.

Accepted Answer

A)  downward 
B)  upward 
C)  horizontal 
D)  cross-functional 
A)  downward 
B)  upward 
C)  horizontal 
D)  cross-functional

Question 16

EAPs most likely contribute to positive employee relations because they:

Accepted Answer

A)  reduce outpatient drug and alcohol treatment costs. 
B)  indicate management's effort to support and retain workers. 
C)  improve organizational productivity in unstable markets. 
D)  allow HR to participate actively with the management of employees. 
A)  reduce outpatient drug and alcohol treatment costs. 
B)  indicate management's effort to support and retain workers. 
C)  improve organizational productivity in unstable markets. 
D)  allow HR to participate actively with the management of employees.

Question 17

Travis has been showing Shay the basics of C++ computer programming.Shay knows very little about programming and does not understand most of what Travis says.Travis uses terms and concepts that are unfamiliar to Shay.Shay's difficulty in decoding the message most likely comes from:

Accepted Answer

A)  noise. 
B)  incorrect facts. 
C)  inadequate feedback. 
D)  poor employee relations. 
A)  noise. 
B)  incorrect facts. 
C)  inadequate feedback. 
D)  poor employee relations.

Question 18

Connor wants to develop interpersonal trust between himself and his subordinates.Which of the following would most likely help Connor do this?

Accepted Answer

A)  Sharing credit with employees for successful projects 
B)  Conducting regular employee performance appraisals 
C)  Scheduling weekly meetings with employee groups 
D)  Setting challenging expectations for employees 
A)  Sharing credit with employees for successful projects 
B)  Conducting regular employee performance appraisals 
C)  Scheduling weekly meetings with employee groups 
D)  Setting challenging expectations for employees

Question 19

Based on information in the text,which of the following is a true statement?

Accepted Answer

A)  Italians use meetings to make decisions and take action. 
B)  Japanese gather information and analyze data during meetings. 
C)  U.S. managers utilize meetings to demonstrate their power. 
D)  Women tend to dominate the conversation in most meetings. 
A)  Italians use meetings to make decisions and take action. 
B)  Japanese gather information and analyze data during meetings. 
C)  U.S. managers utilize meetings to demonstrate their power. 
D)  Women tend to dominate the conversation in most meetings.

Question 20

Employee feedback programs are designed to let employees evaluate their superiors.

Accepted Answer

A) True 
 B)False

Interacting over the Internet and sharing text messages,photos,and video clips is called ________.

Why are employee relations important to a firm? How do communication channels affect employee relations? What types of programs are available to organizations that want to facilitate employee communications?

Sanjay has a complaint about his work schedule.His company requires him to go before a group of his peers and managers,other than his own boss,to explain his complaint.This is an example of a(n):

HR is most likely to be responsible for which of the following means of corporate communication?

A firm has poor employee relations because of its highly charged,fast-paced work environment.The CEO wants to get people working together and thinking creatively as they prepare for the new year.Which of the following would be the CEO's best choice?

Which of the following is intended to keep employees up-to-date on important events and provide inspirational stories about employee and team contributions to the firm?

An employee cannot be terminated for refusing to participate in an EAP,even if the employee's problem negatively affects job performance.

The HR director wants to get a sense of workers' feelings about working conditions on the production lines.She wants a formal process that will give her the maximum amount of honest feedback.Her best tool for gathering this information is:

________ give credit to people or teams that make outstanding contributions to the firm.

Which of the following would most likely make a final and binding decision in a union grievance procedure?

Family business provides its own unique set of challenges to human resource management,especially in dealing with nepotism.The best way to lessen non-family employees' concerns over nepotism is to have the family member:

Tom is the HR manager of a publishing company.The firm needs to hire several new employees,and Tom's assistant suggests that the new employees be telecommuters.Tom likes the idea but is not sure about the best way to manage telecommuters.Which of the following is the best suggestion for Tom?

To be the most effective,recognition awards should:

Employee feedback programs are a tool to provide effective ________ communication.

EAPs most likely contribute to positive employee relations because they:

Travis has been showing Shay the basics of C++ computer programming.Shay knows very little about programming and does not understand most of what Travis says.Travis uses terms and concepts that are unfamiliar to Shay.Shay's difficulty in decoding the message most likely comes from:

Connor wants to develop interpersonal trust between himself and his subordinates.Which of the following would most likely help Connor do this?

Based on information in the text,which of the following is a true statement?

Employee feedback programs are designed to let employees evaluate their superiors.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 13: Developing Employee Relations

Interacting over the Internet and sharing text messages,photos,and video clips is called ________.

Why are employee relations important to a firm? How do communication channels affect employee relations? What types of programs are available to organizations that want to facilitate employee communications?

Sanjay has a complaint about his work schedule.His company requires him to go before a group of his peers and managers,other than his own boss,to explain his complaint.This is an example of a(n):

HR is most likely to be responsible for which of the following means of corporate communication?

A firm has poor employee relations because of its highly charged,fast-paced work environment.The CEO wants to get people working together and thinking creatively as they prepare for the new year.Which of the following would be the CEO's best choice?

Which of the following is intended to keep employees up-to-date on important events and provide inspirational stories about employee and team contributions to the firm?

An employee cannot be terminated for refusing to participate in an EAP,even if the employee's problem negatively affects job performance.

The HR director wants to get a sense of workers' feelings about working conditions on the production lines.She wants a formal process that will give her the maximum amount of honest feedback.Her best tool for gathering this information is:

________ give credit to people or teams that make outstanding contributions to the firm.

Which of the following would most likely make a final and binding decision in a union grievance procedure?

Family business provides its own unique set of challenges to human resource management,especially in dealing with nepotism.The best way to lessen non-family employees' concerns over nepotism is to have the family member:

Tom is the HR manager of a publishing company.The firm needs to hire several new employees,and Tom's assistant suggests that the new employees be telecommuters.Tom likes the idea but is not sure about the best way to manage telecommuters.Which of the following is the best suggestion for Tom?

To be the most effective,recognition awards should:

Employee feedback programs are a tool to provide effective ________ communication.

EAPs most likely contribute to positive employee relations because they:

Travis has been showing Shay the basics of C++ computer programming.Shay knows very little about programming and does not understand most of what Travis says.Travis uses terms and concepts that are unfamiliar to Shay.Shay's difficulty in decoding the message most likely comes from:

Connor wants to develop interpersonal trust between himself and his subordinates.Which of the following would most likely help Connor do this?

Based on information in the text,which of the following is a true statement?

Employee feedback programs are designed to let employees evaluate their superiors.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters