Exam 13: Developing Employee Relations

________ is a type of electronic communication that allows the sender to leave a detailed audio message for a receiver.

A(n)________ is a procedure that allows employees to voice their reactions to management practices and to challenge management decisions.

A legitimate use of employee attitude survey data is to:

For recognition programs to be effective,the awards must be monetary and substantial.

________ is the process of making information available to decision makers,wherever they are located.

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1.Which of the following would most likely solve David's problem?

In general,retreats are:

When using employee attitude surveys,employers should most likely adhere to all of the following guidelines EXCEPT:

Additional Case 13.2 Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised. One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits. Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook. Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system. One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey. -Refer to Additional Case 13.2.What is the primary problem with the comments about employee attitude surveys?

A program that rewards employees for their ideas and contributions is referred to as a(n)________.

Feedback in the communications model is the means to clarify the message.

A common management practice that employees appeal is the allocation of overtime.

Jake needs a communication tool that will allow the integration of voice,text,and video.His best choice of tool would be:

Jasmine needs a very fast way to convey the results of a recent client meeting to her five key managers.Her best choice of medium would be:

A group of employees are discussing a notice on the bulletin board."This is great! They finally recognize our need for childcare here.Boy,will this make life easier." For the employees,this is an example of:

A form of electronic communication that allows the sender to leave a detailed voice message for a receiver is called ________.

The first step in the use of an Employee Assistance Program (EAP)is to:

Paying attention to the feelings content of the employee communications process is especially important when a company is:

Which of the following is a problem associated with employee handbooks?

Which of the following is NOT a goal of most employee feedback programs?