Exam 13: Developing Employee Relations

Nepotism is the practice of:

EAPs cost companies about ________ per employee per year.

The first step in the use of an EAP is to problem solve with employees and help them see their need to use the EAP.

Retreats are an important tool for improving employee relations at large,public firms,but they are less valuable for family-owned companies.

According to a study in your text,the rate of problem resolution for EAPs is about:

Tupperware was able to actually decrease turnover by building relationships with sales consultants through what form of communication?

Which of the following terms refers to an employee who transforms information into a product or service at a firm?

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees.Which of the following would most likely appear in this document?

________ is information exchanges without a planned agenda that occur informally among employees.

Berk has a drinking problem that is affecting work.He decides he needs to do something about it.He needs to contact his company's:

________ communication allows managers to influence employees and to implement decisions they have made.

A manager is explaining a project to his staff.The employees ask questions about the details of the project,and they request a delivery date change.The manager agrees to the new deadline.This meeting is most likely an example of:

________ is the practice of favoring relatives over others in the workplace.

Chrystal is VP of a small computer business.Chrystal's son Todd and another employee,Lacy,were both considered for a management position.Though Lacy had better credentials,Todd was hired at the insistence of his mother.This is an example of:

It is estimated that about ________ of a firm's employees are troubled at any one time.

The process of providing information to decision makers wherever they are is called:

When implementing an employee attitude survey,it is important to tell employees what managers plan to do with the information.

In the communications process,communication begins with a sender.

The primary difference between a grievance panel and a union grievance procedure is that the former is for nonunion employees.

Additional Case 13.2 Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised. One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits. Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook. Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system. One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey. -Refer to Additional Case 13.2.Which of the following actions would LEAST likely improve productivity at Starline?