Question 1

According to the courts,e-mail belongs to the company,not the originator of the message.

Accepted Answer

A) True 
 B)False

Question 2

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

Accepted Answer

Employee relations representatives are m

Question 3

Additional Case 13.2
Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised. 
One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits. 
Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook.
Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system.
One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey.
-Refer to Additional Case 13.2.Which of the following is the most appropriate response to the criticism regarding the establishment of an EAP?

Accepted Answer

A)  Employers usually gain financial benefits that outweigh their out-of-pocket EAP expenses. 
B)  EAPs are only important for large businesses, so an EAP would be a waste of money for the firm. 
C)  EAPs are notorious for being unable to provide problem resolution for troubled employees. 
D)  Employees tend to dislike the presence of EAPs in a business, since they think it means the employers doubt the quality of the work force. 
A)  Employers usually gain financial benefits that outweigh their out-of-pocket EAP expenses. 
B)  EAPs are only important for large businesses, so an EAP would be a waste of money for the firm. 
C)  EAPs are notorious for being unable to provide problem resolution for troubled employees. 
D)  Employees tend to dislike the presence of EAPs in a business, since they think it means the employers doubt the quality of the work force.

Question 4

Despotism is the practice of favoring relatives over other members in the workplace.

Accepted Answer

A) True 
 B)False

Question 5

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another,is called ________.

Accepted Answer

The answer of The use of audio and video equipment...

Question 6

Which of the following is most likely a symptom of a troubled employee?

Accepted Answer

A)  Early departures from work 
B)  Unusual on-the-job accidents 
C)  Altercations with co-workers 
D)  All of the above 
A)  Early departures from work 
B)  Unusual on-the-job accidents 
C)  Altercations with co-workers 
D)  All of the above

Question 7

As a manager,how would you make meetings more effective?

Accepted Answer

Summary of suggested answer - Decide whe

Question 8

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following would most likely improve the success of an employee relations program at a large corporation?

Accepted Answer

A)  Multiple communication channels 
B)  A single, centralized communication network 
C)  Official e-mail correspondence from HR 
D)  Limited group communication gatherings 
A)  Multiple communication channels 
B)  A single, centralized communication network 
C)  Official e-mail correspondence from HR 
D)  Limited group communication gatherings

Question 10

A form of electronic communication that integrates voice,video,and text,all of which can be encoded digitally and transported on fiber optic networks,is referred to as ________.

Accepted Answer

multimedia

Question 11

If a message is misunderstood by a receiver due to a misinterpretation of the sender's motives,this misunderstanding stems from "noise."

Accepted Answer

A) True 
 B)False

Question 12

E-mail has helped bridge the gap between lower-level and upper-level employees in organizations.

Accepted Answer

A) True 
 B)False

Question 13

The most important information dissemination tool for HR is the employee handbook.

Accepted Answer

A) True 
 B)False

Question 14

One key to managing workers who telecommute is to:

Accepted Answer

A)  make telecommuting a term of employment. 
B)  use productivity-based compensation. 
C)  maintain schedules and deadlines. 
D)  visit their office site once a year. 
A)  make telecommuting a term of employment. 
B)  use productivity-based compensation. 
C)  maintain schedules and deadlines. 
D)  visit their office site once a year.

Question 15

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering.The e-mail message is the ________ component of the communication process.

Accepted Answer

A)  encoding 
B)  channel 
C)  feedback 
D)  noise 
A)  encoding 
B)  channel 
C)  feedback 
D)  noise

Question 16

For a company to have good employee relations,it should most likely:

Accepted Answer

A)  choose an above-the-market compensation strategy. 
B)  practice empowerment in conjunction with TQM. 
C)  treat all employees fairly and consistently. 
D)  maximize stockholder wealth. 
A)  choose an above-the-market compensation strategy. 
B)  practice empowerment in conjunction with TQM. 
C)  treat all employees fairly and consistently. 
D)  maximize stockholder wealth.

Question 17

Jana and her student Julie are discussing revisions that Julie needs to consider for her composition's next draft.Jana will ask a question and then Julie will respond,and perhaps ask a question of her own.The two discuss the paper for nearly 25 minutes,talking back and forth about good aspects of the paper and areas that could be improved.This conversation is an example of:

Accepted Answer

A)  one-way communication. 
B)  two-way communication. 
C)  downward communication. 
D)  upward communication. 
A)  one-way communication. 
B)  two-way communication. 
C)  downward communication. 
D)  upward communication.

Question 18

Managers can make meetings more productive by following certain guidelines,such as:

Accepted Answer

A)  distributing a carefully planned agenda before the meeting begins. 
B)  requiring attendees to take notes during the meeting to ensure understanding. 
C)  holding regular meetings regardless of need to shorten each meeting significantly. 
D)  keeping all meetings small in size for maximum interaction between co-workers. 
A)  distributing a carefully planned agenda before the meeting begins. 
B)  requiring attendees to take notes during the meeting to ensure understanding. 
C)  holding regular meetings regardless of need to shorten each meeting significantly. 
D)  keeping all meetings small in size for maximum interaction between co-workers.

Question 19

According to estimates,managers and executives spend approximately ________ of their time in meetings.

Accepted Answer

A)  25% 
B)  50% 
C)  75% 
D)  90% 
A)  25% 
B)  50% 
C)  75% 
D)  90%

Question 20

Division or corporate meetings are primarily designed to:

Accepted Answer

A)  help managers coordinate activities with subordinates in their units. 
B)  address important issues that affect an organization. 
C)  allow managers to explain specific goals with subordinates. 
D)  mix business with recreational activities. 
A)  help managers coordinate activities with subordinates in their units. 
B)  address important issues that affect an organization. 
C)  allow managers to explain specific goals with subordinates. 
D)  mix business with recreational activities.

According to the courts,e-mail belongs to the company,not the originator of the message.

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

Despotism is the practice of favoring relatives over other members in the workplace.

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another,is called ________.

Which of the following is most likely a symptom of a troubled employee?

As a manager,how would you make meetings more effective?

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

Which of the following would most likely improve the success of an employee relations program at a large corporation?

A form of electronic communication that integrates voice,video,and text,all of which can be encoded digitally and transported on fiber optic networks,is referred to as ________.

If a message is misunderstood by a receiver due to a misinterpretation of the sender's motives,this misunderstanding stems from "noise."

E-mail has helped bridge the gap between lower-level and upper-level employees in organizations.

The most important information dissemination tool for HR is the employee handbook.

One key to managing workers who telecommute is to:

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering.The e-mail message is the ________ component of the communication process.

For a company to have good employee relations,it should most likely:

Managers can make meetings more productive by following certain guidelines,such as:

According to estimates,managers and executives spend approximately ________ of their time in meetings.

Division or corporate meetings are primarily designed to:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 13: Developing Employee Relations

According to the courts,e-mail belongs to the company,not the originator of the message.

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

Despotism is the practice of favoring relatives over other members in the workplace.

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another,is called ________.

Which of the following is most likely a symptom of a troubled employee?

As a manager,how would you make meetings more effective?

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

Which of the following would most likely improve the success of an employee relations program at a large corporation?

A form of electronic communication that integrates voice,video,and text,all of which can be encoded digitally and transported on fiber optic networks,is referred to as ________.

If a message is misunderstood by a receiver due to a misinterpretation of the sender's motives,this misunderstanding stems from "noise."

E-mail has helped bridge the gap between lower-level and upper-level employees in organizations.

The most important information dissemination tool for HR is the employee handbook.

One key to managing workers who telecommute is to:

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering.The e-mail message is the ________ component of the communication process.

For a company to have good employee relations,it should most likely:

Managers can make meetings more productive by following certain guidelines,such as:

According to estimates,managers and executives spend approximately ________ of their time in meetings.

Division or corporate meetings are primarily designed to:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters