Question 1

Formal or informal relationships between people in an organization are known by which term?

Accepted Answer

A)  Work flow group 
B)  Organizational culture 
C)  Management team 
D)  Organizational structure 
A)  Work flow group 
B)  Organizational culture 
C)  Management team 
D)  Organizational structure

Question 2

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

Accepted Answer

A) True 
 B)False

Question 3

Additional Case 2.2
You are the HR manager at Steel City, Inc., a firm that is considering going global in its product line and markets. The president realizes that this may require a reorganization. She wants to move into new international markets with minimum time and effort. She also wants to reduce management overhead and labor costs.
At the same time, employees have been complaining about their work. Jobs are repetitive, and employees don't know how their work fits into the big picture. The president wants to provide employees with satisfying work, autonomy, and a performance-based pay system. She wants to give them as much control as possible and remove layers of management.
-Refer to Additional Case 2.2.Along with the reorganization,you need to do some job redesign.Given the specific employee complaints,your best approach would be:

Accepted Answer

A)  work simplification. 
B)  job enrichment. 
C)  job rotation. 
D)  quality circles. 
A)  work simplification. 
B)  job enrichment. 
C)  job rotation. 
D)  quality circles.

Question 4

________ is time during which employees can choose not to be at work.

Accepted Answer

The answer of ________ is time during which employees can...

Question 5

Additional Case 2.1
Benson Manufacturing is a young, small firm that makes computer components and peripherals for assemblers like Dell and Gateway. Benson's market share is highly volatile based on the entrance and exit of competitors into the market. Benson buys raw materials from several suppliers who also supply competitors. The firm has two layers of management between the CEO and the component maker on the line.
The firm's CEO read a book about innovation and organizational change and now wants to look at what HR should do about reorganizing and changing staffing practices. The CEO wants to reduce costs in order to increase profit margins because he believes that margins will continue to shrink.
While productivity and quality are largely functions of the machines used in the process, the CEO still wants to focus on motivating Benson employees. He wants to motivate them by increasing wages through a bonus program, improving working conditions, and providing job security.
-Refer to Additional Case 2.1.Based on the current market situation,what business strategy would be best for Benson?

Accepted Answer

A)  Prospector strategy 
B)  Defender strategy 
C)  Tactical strategy 
D)  Differentiated strategy 
A)  Prospector strategy 
B)  Defender strategy 
C)  Tactical strategy 
D)  Differentiated strategy

Question 6

Work simplification is most effective in a changing environment where customers demand customized,high-quality products.

Accepted Answer

A) True 
 B)False

Question 7

A written document that identifies,describes,and defines a job in terms of its duties,responsibilities,working conditions,and specifications is referred to as a(n)________.

Accepted Answer

The answer of A written document that identifies,describes,and defines a...

Question 8

The first step in conducting a critical incident job analysis is to:

Accepted Answer

A)  interview the incumbents. 
B)  generate the dimensions to be examined. 
C)  generate a list of critical incidents. 
D)  examine the methods used to perform the work. 
A)  interview the incumbents. 
B)  generate the dimensions to be examined. 
C)  generate a list of critical incidents. 
D)  examine the methods used to perform the work.

Question 9

General job descriptions are associated with:

Accepted Answer

A)  flat organizations that emphasize innovation. 
B)  bureaucratic organizations that emphasize rule-bounded behavior. 
C)  boundaryless organizations that emphasize expansion into global markets. 
D)  bounded organizational designs that emphasize flexibility and loose work planning. 
A)  flat organizations that emphasize innovation. 
B)  bureaucratic organizations that emphasize rule-bounded behavior. 
C)  boundaryless organizations that emphasize expansion into global markets. 
D)  bounded organizational designs that emphasize flexibility and loose work planning.

Question 10

Additional Case 2.4
Dorenda owns a small business, and she has asked you for HR advice. Her company has a handful of permanent employees, but the work force consists mainly of contract workers. Dorenda typically employs various contractors for three-month projects. Permanent employees typically quit within one year of being hired.
Dorenda wants to increase her permanent employees' motivation, so she has set general goals for them to meet. She also plans to hire some more permanent employees, but she first wants to determine what skills, knowledge, and abilities job candidates need to have in order to meet specific company needs.
-Refer to Additional Case 2.4.You anticipate that Dorenda's choices regarding employee motivation will not produce the results she wants because:

Accepted Answer

A)  the goals lack specificity and employee input. 
B)  there are too few hygiene factors in comparison to motivators. 
C)  employees are more motivated in a decentralized organization. 
D)  the goals are too challenging and frequent feedback creates employee anxiety. 
A)  the goals lack specificity and employee input. 
B)  there are too few hygiene factors in comparison to motivators. 
C)  employees are more motivated in a decentralized organization. 
D)  the goals are too challenging and frequent feedback creates employee anxiety.

Question 11

The best job analysis tool for developing behavioral descriptions is the:

Accepted Answer

A)  position analysis. 
B)  methods analysis. 
C)  critical incident technique. 
D)  functional job analysis. 
A)  position analysis. 
B)  methods analysis. 
C)  critical incident technique. 
D)  functional job analysis.

Question 12

Maryland Times News is a publishing company that has a functional division of labor,work specialization,and a pyramid of authority.MTN most likely uses a:

Accepted Answer

A)  bureaucratic organizational structure. 
B)  flat organizational structure. 
C)  boundaryless organizational structure. 
D)  work flow organizational structure. 
A)  bureaucratic organizational structure. 
B)  flat organizational structure. 
C)  boundaryless organizational structure. 
D)  work flow organizational structure.

Question 13

Job title,location,and author are all part of the ________ of a job description.

Accepted Answer

A)  job summary 
B)  identification information 
C)  job duties and responsibilities 
D)  minimum qualifications 
A)  job summary 
B)  identification information 
C)  job duties and responsibilities 
D)  minimum qualifications

Question 14

________ is that which energizes,directs,and sustains human behavior.

Accepted Answer

The answer of ________ is that which energizes,directs,and sustains human...

Question 15

An HRIS has a number of applications for HRM professionals,such as:

Accepted Answer

A)  negotiating union contracts. 
B)  tracking employee skills. 
C)  training employees in simple repetitive tasks. 
D)  creating organizational design. 
A)  negotiating union contracts. 
B)  tracking employee skills. 
C)  training employees in simple repetitive tasks. 
D)  creating organizational design.

Question 16

A work arrangement in which two or more employees divide a job's responsibilities,hours,and benefits among themselves is referred to as ________.

Accepted Answer

The answer of A work arrangement in which two or...

Question 17

The work adjustment theory suggests that employee motivation depends on the:

Accepted Answer

A)  essential job characteristics. 
B)  external and internal environments. 
C)  relationship between the employee and the manager. 
D)  fit between employee needs and the job characteristics. 
A)  essential job characteristics. 
B)  external and internal environments. 
C)  relationship between the employee and the manager. 
D)  fit between employee needs and the job characteristics.

Question 18

Compare bureaucratic,flat,and boundaryless organizational designs.What business strategies and job design methods are appropriate for each type of structure?

Accepted Answer

Summary of suggested answer -
•Bureaucra

Question 19

Which of the following is a term used to describe one or several duties that identify and describe the major purpose for the job's existence?

Accepted Answer

A)  Responsibility 
B)  Work 
C)  Position 
D)  Task 
A)  Responsibility 
B)  Work 
C)  Position 
D)  Task

Question 20

Which of the following methods is LEAST likely to protect the security of HRIS records?

Accepted Answer

A)  Grant permission to access employee information only on a need-to-know basis 
B)  Develop policies and guidelines that govern utilization of the HRIS information 
C)  Require passwords and special codes to access different areas of the database 
D)  Provide access to the HRIS only to employees and their spouses 
A)  Grant permission to access employee information only on a need-to-know basis 
B)  Develop policies and guidelines that govern utilization of the HRIS information 
C)  Require passwords and special codes to access different areas of the database 
D)  Provide access to the HRIS only to employees and their spouses

Formal or informal relationships between people in an organization are known by which term?

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

________ is time during which employees can choose not to be at work.

Work simplification is most effective in a changing environment where customers demand customized,high-quality products.

A written document that identifies,describes,and defines a job in terms of its duties,responsibilities,working conditions,and specifications is referred to as a(n)________.

The first step in conducting a critical incident job analysis is to:

General job descriptions are associated with:

The best job analysis tool for developing behavioral descriptions is the:

Maryland Times News is a publishing company that has a functional division of labor,work specialization,and a pyramid of authority.MTN most likely uses a:

Job title,location,and author are all part of the ________ of a job description.

________ is that which energizes,directs,and sustains human behavior.

An HRIS has a number of applications for HRM professionals,such as:

A work arrangement in which two or more employees divide a job's responsibilities,hours,and benefits among themselves is referred to as ________.

The work adjustment theory suggests that employee motivation depends on the:

Compare bureaucratic,flat,and boundaryless organizational designs.What business strategies and job design methods are appropriate for each type of structure?

Which of the following is a term used to describe one or several duties that identify and describe the major purpose for the job's existence?

Which of the following methods is LEAST likely to protect the security of HRIS records?

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 2: Managing Work Flows and Conducting Job Analysis

Formal or informal relationships between people in an organization are known by which term?

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

________ is time during which employees can choose not to be at work.

Work simplification is most effective in a changing environment where customers demand customized,high-quality products.

A written document that identifies,describes,and defines a job in terms of its duties,responsibilities,working conditions,and specifications is referred to as a(n)________.

The first step in conducting a critical incident job analysis is to:

General job descriptions are associated with:

The best job analysis tool for developing behavioral descriptions is the:

Maryland Times News is a publishing company that has a functional division of labor,work specialization,and a pyramid of authority.MTN most likely uses a:

Job title,location,and author are all part of the ________ of a job description.

________ is that which energizes,directs,and sustains human behavior.

An HRIS has a number of applications for HRM professionals,such as:

A work arrangement in which two or more employees divide a job's responsibilities,hours,and benefits among themselves is referred to as ________.

The work adjustment theory suggests that employee motivation depends on the:

Compare bureaucratic,flat,and boundaryless organizational designs.What business strategies and job design methods are appropriate for each type of structure?

Which of the following is a term used to describe one or several duties that identify and describe the major purpose for the job's existence?

Which of the following methods is LEAST likely to protect the security of HRIS records?

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters