Question 1

How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?

Accepted Answer

User satisfaction is important because o

Question 2

Operational control decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is the last step in operating an IS properly?

Accepted Answer

A) transmitting data 
B) determining appropriate data 
C) using the information 
D) determining information needs 
E) gathering appropriate data 
A) transmitting data 
B) determining appropriate data 
C) using the information 
D) determining information needs 
E) gathering appropriate data

Question 4

Appropriate information for one manager within an organization is also appropriate for another.

Accepted Answer

A) True 
 B)False

Question 5

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

Accepted Answer

A) by adopting a wider span of control 
B) by downplaying their positional power 
C) by developing employees' sense of identification with the manager 
D) by demonstrating his control over organizational resources 
E) by espousing goals,values,and ideals commonly held by them 
A) by adopting a wider span of control 
B) by downplaying their positional power 
C) by developing employees' sense of identification with the manager 
D) by demonstrating his control over organizational resources 
E) by espousing goals,values,and ideals commonly held by them

Question 6

Describe the information that is appropriate for making strategic planning decisions and for making operational control decisions.

Accepted Answer

Strategic planning decisions relate to d

Question 7

________ have been called the "Siamese twins of management."

Accepted Answer

A) Setting standards and measuring performance 
B) Managing and leading 
C) Planning and controlling 
D) Problems and symptoms 
E) Organizing and staffing 
A) Setting standards and measuring performance 
B) Managing and leading 
C) Planning and controlling 
D) Problems and symptoms 
E) Organizing and staffing

Question 8

________ involves ensuring that an event occurs as it was planned to occur.

Accepted Answer

A) Control 
B) Planning 
C) Influencing 
D) Organizing 
E) Designing 
A) Control 
B) Planning 
C) Influencing 
D) Organizing 
E) Designing

Question 9

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

Accepted Answer

A) True 
 B)False

Question 10

________ helps managers enhance the success of the overall management system through effective controlling.

Accepted Answer

A) Planning 
B) Organizing 
C) The controlling subsystem 
D) Designing 
E) Motivation 
A) Planning 
B) Organizing 
C) The controlling subsystem 
D) Designing 
E) Motivation

Question 11

According to management writers,the process of converting information into action through decision making is known as ________.

Accepted Answer

A) management 
B) benchmarking 
C) controlling 
D) organizing 
E) planning 
A) management 
B) benchmarking 
C) controlling 
D) organizing 
E) planning

Question 12

What are the steps in evaluating information?

Accepted Answer

The first major step in evaluating organ

Question 13

Information technology (IT)is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

Accepted Answer

A) True 
 B)False

Question 14

To control successfully,managers must understand not only the control process,but also how organization members relate to it.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true about the steps a manager can take to increase his or her total power?

Accepted Answer

A) Moving up the organizational hierarchy is the best way of enhancing personal power. 
B) Avoid focusing on your professional achievements. 
C) Making subordinates feel obligated to you will enhance your personal power. 
D) Avoid using bonuses and raises to link rewards to performance. 
E) Managers should increase the job rotation period. 
A) Moving up the organizational hierarchy is the best way of enhancing personal power. 
B) Avoid focusing on your professional achievements. 
C) Making subordinates feel obligated to you will enhance your personal power. 
D) Avoid using bonuses and raises to link rewards to performance. 
E) Managers should increase the job rotation period.

Question 16

ALB Corp.is in the middle of their monthly controlling process.After some benchmark checks and quality comparisons,they have found out that the quality of their weapon systems has gone down.To bring it back to its previous quality standards,ALB Corp.should next ________.

Accepted Answer

A) take corrective action 
B) measure performance of other companies 
C) sell their weapons at a lower price 
D) compare their weapons against rival companies 
E) bring down their performance standards 
A) take corrective action 
B) measure performance of other companies 
C) sell their weapons at a lower price 
D) compare their weapons against rival companies 
E) bring down their performance standards

Question 17

Factors within an organization that are barriers to organizational goal attainment are called ________.

Accepted Answer

A) problems 
B) propositions 
C) symptoms 
D) standards 
E) yardsticks 
A) problems 
B) propositions 
C) symptoms 
D) standards 
E) yardsticks

Question 18

The level of activity established to serve as a model for evaluating organizational performance is known as a(n)________.

Accepted Answer

A) symptom 
B) problem 
C) standard 
D) correction 
E) incentive 
A) symptom 
B) problem 
C) standard 
D) correction 
E) incentive

Question 19

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company.Which of the following information is most likely to be relevant for Dorothy?

Accepted Answer

A) forecasts and exception reports of problems 
B) summaries and exception reports of operating results 
C) detailed reports of problems 
D) summary reports of transactions 
E) operating plans and policies 
A) forecasts and exception reports of problems 
B) summaries and exception reports of operating results 
C) detailed reports of problems 
D) summary reports of transactions 
E) operating plans and policies

Question 20

________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Accepted Answer

A) Strategic planning 
B) Operational control 
C) Tactical control 
D) Operational planning 
E) Management control 
A) Strategic planning 
B) Operational control 
C) Tactical control 
D) Operational planning 
E) Management control

Exam 20: Controlling, Information, and Technology

How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?

Operational control decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Which of the following is the last step in operating an IS properly?

Appropriate information for one manager within an organization is also appropriate for another.

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

Describe the information that is appropriate for making strategic planning decisions and for making operational control decisions.

________ have been called the "Siamese twins of management."

________ involves ensuring that an event occurs as it was planned to occur.

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

________ helps managers enhance the success of the overall management system through effective controlling.

According to management writers,the process of converting information into action through decision making is known as ________.

What are the steps in evaluating information?

Information technology (IT)is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

To control successfully,managers must understand not only the control process,but also how organization members relate to it.

Which of the following is true about the steps a manager can take to increase his or her total power?

ALB Corp.is in the middle of their monthly controlling process.After some benchmark checks and quality comparisons,they have found out that the quality of their weapon systems has gone down.To bring it back to its previous quality standards,ALB Corp.should next ________.

Factors within an organization that are barriers to organizational goal attainment are called ________.

The level of activity established to serve as a model for evaluating organizational performance is known as a(n)________.

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company.Which of the following information is most likely to be relevant for Dorothy?

________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Production and Control

Filters