Exam 20: Controlling, Information, and Technology

The operations manager of Pegasus Inc.wants to know the return on investment on a recent promotional drive to develop the marketing strategy for next year.The marketing manager sends him a detailed report on all the personnel in his department and the salaries and bonuses paid to them over the past year.This information is likely to be useless to the operations manager because it is not ________.

Immediately after Randor Leather awarded a long-term contract for supply of raw materials,its operations manager gets information from a vendor about a much cheaper source of raw material.This information is likely to be of little use to the business because it is not ________.

Which of the following activities improves IS effectiveness?

Martin has determined exactly what information he needs to assess worker productivity.He has collected the appropriate data necessary to produce the relevant information.What should Martin do next?

Generally,the top management of a company would most benefit from information such as summary reports of transactions,detailed reports of problems,and operating plans and policies.

Measuring performance is the first step in the controlling process.

Three activities that improve IS effectiveness are managing user satisfaction,managing the IS workforce,and managing IS security.

________ refers to the degree to which the information represents reality.