Question 1

EAI software can integrate _______________ and ________________ applications so they work together in a seamless,integrated way.

Accepted Answer

front offi

Question 2

According to the Real World case,the administrative costs for Novartis AG's 550 classes have been reduced by about 50% through use of special HR software.

Accepted Answer

A) True 
 B)False

Question 3

As described in the text,supply chain management focuses on:

Accepted Answer

A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via delivery of timely products. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support. 
A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via delivery of timely products. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support.

Question 4

An enterprise _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have,or are installing,today.

Accepted Answer

The answer of An enterprise _______________ architecture illustrates the inter-relationships...

Question 5

A process control computer system uses special sensing devices that measure physical phenomena,such as temperature or pressure changes.

Accepted Answer

A) True 
 B)False

Question 6

According to the Real World case,HR departments are increasingly being called upon to be a strategic partner in the firm.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following applications focuses on acquiring and retaining profitable customers via marketing,sales,and service processes?

Accepted Answer

A) Customer relationship management 
B) Enterprise resource planning 
C) Knowledge management 
D) Supply chain management 
A) Customer relationship management 
B) Enterprise resource planning 
C) Knowledge management 
D) Supply chain management

Question 8

As described in the text,customer relationship management focuses on:

Accepted Answer

A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via marketing,sales,and service processes. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support. 
A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via marketing,sales,and service processes. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support.

Question 9

Syntellect Interactive Services developed _______________ for cable pay-per-view systems.

Accepted Answer

online tra

Question 10

Advertising targeted only at people who are already looking for information about a subject that is related to a company's products is an example of which targeted marketing component?

Accepted Answer

A) Context. 
B) Content. 
C) Community. 
D) Online behavior. 
A) Context. 
B) Content. 
C) Community. 
D) Online behavior.

Question 11

Human resource information systems support the strategic,tactical,and _______________ use of the human resources of an organization.

Accepted Answer

The answer of Human resource information systems support the strategic,tactical,and...

Question 12

Which of the following is considered a human resource management function?

Accepted Answer

A) Compensation analysis 
B) Customer relationship management 
C) Investment management 
D) Payroll 
A) Compensation analysis 
B) Customer relationship management 
C) Investment management 
D) Payroll

Question 13

A cross-functional information system for a manufacturing company supports all the following new product development processes for Marketing except:

Accepted Answer

A) Component Design. 
B) Customer Feedback. 
C) Market Research. 
D) Market Test. 
A) Component Design. 
B) Customer Feedback. 
C) Market Research. 
D) Market Test.

Question 14

Manufacturing execution systems monitor,track,and control the five essential components in a production process: materials,equipment,_______________,instructions and specifications,and production facilities.

Accepted Answer

The answer of Manufacturing execution systems monitor,track,and control the five...

Question 15

As described in the text,knowledge management focuses on:

Accepted Answer

A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via delivery of timely products. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support. 
A) Developing the most efficient and effective sourcing and procurement processes. 
B) Acquiring and retaining profitable customers via delivery of timely products. 
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. 
D) Providing a firm's employees with tools that support group collaboration and decision support.

Question 16

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet,intranets,and extranets to establish a two-way transaction between a business and its customers.

Accepted Answer

A) True 
 B)False

Question 17

According to the Ogilvy and Mather case,companies should stick to the true blue American business formula.

Accepted Answer

A) True 
 B)False

Question 18

Training in a virtual world can both lower costs and increase efficiency.

Accepted Answer

A) True 
 B)False

Question 19

Computer-based _______________ systems support business managers and professionals in decisions concerning the financing of a business,and the allocation and control of financial resources within a business.

Accepted Answer

A) accounting information 
B) financial management 
C) marketing information 
D) management information 
A) accounting information 
B) financial management 
C) marketing information 
D) management information

Question 20

Providing website visitors with chat rooms,Web forms and questionnaires,and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development,delivery,and service issues.

Accepted Answer

A) order processing 
B) interactive marketing 
C) sales force automation 
D) None of the choices are correct. 
A) order processing 
B) interactive marketing 
C) sales force automation 
D) None of the choices are correct.

EAI software can integrate _ and __ applications so they work together in a seamless,integrated way.

According to the Real World case,the administrative costs for Novartis AG's 550 classes have been reduced by about 50% through use of special HR software.

As described in the text,supply chain management focuses on:

An enterprise _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have,or are installing,today.

A process control computer system uses special sensing devices that measure physical phenomena,such as temperature or pressure changes.

According to the Real World case,HR departments are increasingly being called upon to be a strategic partner in the firm.

Which of the following applications focuses on acquiring and retaining profitable customers via marketing,sales,and service processes?

As described in the text,customer relationship management focuses on:

Syntellect Interactive Services developed _______________ for cable pay-per-view systems.

Advertising targeted only at people who are already looking for information about a subject that is related to a company's products is an example of which targeted marketing component?

Human resource information systems support the strategic,tactical,and _______________ use of the human resources of an organization.

Which of the following is considered a human resource management function?

A cross-functional information system for a manufacturing company supports all the following new product development processes for Marketing except:

Manufacturing execution systems monitor,track,and control the five essential components in a production process: materials,equipment,_______________,instructions and specifications,and production facilities.

As described in the text,knowledge management focuses on:

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet,intranets,and extranets to establish a two-way transaction between a business and its customers.

According to the Ogilvy and Mather case,companies should stick to the true blue American business formula.

Training in a virtual world can both lower costs and increase efficiency.

Computer-based _______________ systems support business managers and professionals in decisions concerning the financing of a business,and the allocation and control of financial resources within a business.

Providing website visitors with chat rooms,Web forms and questionnaires,and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development,delivery,and service issues.

Information Systems in Business

Strategic Decision Making

E-Business

Ethics and Information Security

It Architectures

Telecommunications and Networks

Operations Management and Supply Chain Management

Customer Relationship Management and Business Intelligence

Enterprise Resource Planning and Collaboration Systems

Systems Development and Project Management

Innovation, Entrepreneurship, and 21st Century Global Business

Filters

Exam 7: Networks, Telecommunications, and Mobile Technol

EAI software can integrate _______________ and ________________ applications so they work together in a seamless,integrated way.

According to the Real World case,the administrative costs for Novartis AG's 550 classes have been reduced by about 50% through use of special HR software.

As described in the text,supply chain management focuses on:

An enterprise _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have,or are installing,today.

A process control computer system uses special sensing devices that measure physical phenomena,such as temperature or pressure changes.

According to the Real World case,HR departments are increasingly being called upon to be a strategic partner in the firm.

Which of the following applications focuses on acquiring and retaining profitable customers via marketing,sales,and service processes?

As described in the text,customer relationship management focuses on:

Syntellect Interactive Services developed _______________ for cable pay-per-view systems.

Advertising targeted only at people who are already looking for information about a subject that is related to a company's products is an example of which targeted marketing component?

Human resource information systems support the strategic,tactical,and _______________ use of the human resources of an organization.

Which of the following is considered a human resource management function?

A cross-functional information system for a manufacturing company supports all the following new product development processes for Marketing except:

Manufacturing execution systems monitor,track,and control the five essential components in a production process: materials,equipment,_______________,instructions and specifications,and production facilities.

As described in the text,knowledge management focuses on:

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet,intranets,and extranets to establish a two-way transaction between a business and its customers.

According to the Ogilvy and Mather case,companies should stick to the true blue American business formula.

Training in a virtual world can both lower costs and increase efficiency.

Computer-based _______________ systems support business managers and professionals in decisions concerning the financing of a business,and the allocation and control of financial resources within a business.

Providing website visitors with chat rooms,Web forms and questionnaires,and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development,delivery,and service issues.

Information Systems in Business

Strategic Decision Making

E-Business

Ethics and Information Security

It Architectures

Telecommunications and Networks

Operations Management and Supply Chain Management

Customer Relationship Management and Business Intelligence

Enterprise Resource Planning and Collaboration Systems

Systems Development and Project Management

Innovation, Entrepreneurship, and 21st Century Global Business

Filters

EAI software can integrate _ and __ applications so they work together in a seamless,integrated way.