Exam 12: Group Processes in Work Organizations

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Discuss group cohesiveness, its predictors, and its relation to productivity.

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Group cohesiveness refers to the degree to which members of a group are attracted to each other and are motivated to stay in the group. It is an important factor in determining the success and productivity of a group.

There are several predictors of group cohesiveness, including the size of the group, the level of interaction among group members, the similarity of group members, and the level of success and satisfaction experienced by the group. Groups that are smaller in size, have frequent interactions, and share common goals and values are more likely to be cohesive.

The relationship between group cohesiveness and productivity is complex. On one hand, high levels of group cohesiveness can lead to increased productivity as members are more motivated to work together and support each other. They are also more likely to communicate effectively and resolve conflicts in a constructive manner. On the other hand, excessively high levels of cohesiveness can lead to groupthink, where members prioritize harmony and consensus over critical thinking and innovation, which can hinder productivity.

Overall, group cohesiveness can have a positive impact on productivity when it is balanced with individual autonomy and diversity of thought. It is important for leaders to foster an environment that promotes cohesiveness while also encouraging independent thinking and constructive conflict resolution.

Pressure to adhere to group norms can result in ostracism from the group, especially when

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New employees learn about group roles by

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List and describe several sources of conflict in work organizations.

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Which of the following is NOT a feature associated with effective teams?

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The reciprocity rule refers to

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When a decision must be made quickly, the best decision making strategy is

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After hearing all the ideas from her work group, Jean often prevents putting the ideas into action because she refuses to go along with the group. Jean would be classified as a(n)

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In courtrooms, juries use democratic decision making.

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Brainstorming is a highly efficient and effective problem-solving technique.

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Describe levels of conflict in work organizations.

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Compared to individual decision making, group decision making

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Because cohesive groups are more satisfied than noncohesive groups, cohesive groups are also more productive.

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Roles are patterns of behavior assigned to each individual according to the group's beliefs.

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Discuss the influence of groupthink on decisions made by groups.

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Juan is the controller at his company and, as such, must make sure that he and all the other managers operate within their budgets. The workers in Juan's department can no longer keep up with the work load and a new position is needed. However, Juan's budget will not cover the salary for an additional person. Juan's dilemma is known as

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The role of compromiser is categorized as

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Describe factors contributing to organizational citizenship behavior.

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When the manufacturing group discussed the fact that their product had experienced some failures in the past few months, they agreed that the failures were due to misuse on the part of the customer, and that the quality manager typically overreacts to such reports. As a result, the group decided to increase production of the product without checking for defects. This is an example of

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Group conflict can lead to high quality decisions.

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