Exam 6: Groups and Teamwork

Suppose a group of employees voluntarily forms to discuss a parking problem within their organization.After the group has met for several months,a new public transportation system is introduced and fewer employees drive to work.Discovering that the parking issue no longer exists,the group gradually disbands and eventually stops meeting altogether.At which stage of development does this group appear to be?

Research suggests that over the past two decades,time spent working collaboratively in teams has increased by

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be. -Refer to Scenario 6-1.Norms that dictate assignment of jobs,pay,and allocation of new computer equipment are norms dealing with

"Darren that is a great idea! Let me talk with my boss about it and see if we can't make it happen." This statement is an example of which of the following roles for the effective functioning of a team?

XYZ Inc.staffs project teams with different people from different departments; the project teams are expected to work interdependently.This is an example of

All groups are teams but not all teams are groups.

Mike is in quandary.He has just started working on a new cross-functional team.He is happy to add this to his work routine,but he is frustrated because he is still not clear on what his role on the team is,even after three meetings.Mike is experiencing

Which type of team is comprised of employees from about the same hierarchical level,but from different work areas,who come together to accomplish a task?

Role expectation can be defined as an attitude or behaviour consistent with a role.

Process variables are factors that help to make a team effective.They include

Which of the following would be most suitable for a team as opposed to individual work?

Identify and discuss the various ways that norms develop.

High levels of conflict can actually be conducive to high group performance,as long as the conflict is directed toward the task.

A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured.Should this occur it would be known as

Which of the following best describes a group?

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company. -Refer to Scenario 6-3.Which of the following types of teams would be most effective for Moonlight Auto's purposes?

If a team leader states that no personal phone calls are allowed during working hours,this is an example of the establishment of a group

How others believe you should act in a given situation is a

According to the author,self-managed work teams and self-directed work teams are the same.

Which of the following statements about the importance of norms is FALSE?