Question 1

Attitudes are responses to situations.

Accepted Answer

A) True 
 B)False  True

Question 2

Power distance is the extent to which emphasis is placed on care of self and immediate family rather than on others.

Accepted Answer

A) True 
 B)False  False

Question 3

After working with Rene for the past few weeks,it is clear that she can be described as having high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Accepted Answer

A) True 
 B)False  True

Question 4

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile?

Accepted Answer

A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador 
A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador

Question 5

Tessa recently arrived in the United States from her home country of Guatemala.She was very surprised to discover the emphasis on encouraging and rewarding individuals for their work rather than the achievement of the work group.According to Hofstede Value Dimensions,this indicates the United States is

Accepted Answer

A) low in power distance. 
B) high in power distance. 
C) high in assertiveness. 
D) low in collectivism. 
E) low in uncertainty avoidance. 
A) low in power distance. 
B) high in power distance. 
C) high in assertiveness. 
D) low in collectivism. 
E) low in uncertainty avoidance.

Question 6

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

Accepted Answer

A) True 
 B)False

Question 7

If two workers report the same level of job dissatisfaction,the one most likely to quit is the one with the highest "human capital" (high education,high ability).

Accepted Answer

A) True 
 B)False

Question 8

Both Hofstede and GLOBE cultural frameworks indicate that organizational commitment tends to be lower in individualistic countries.

Accepted Answer

A) True 
 B)False

Question 9

SCENARIO 3-1
Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis,which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs,globalization and increasing multiculturalism.Jack Fraser,director of human resources at Central Telecom,wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions,Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term,he would have to develop a program and standards to facilitate the process.Good dialogue with company personnel,accurate information from others with similar experiences,and a dedication toward a quality work life would all assist.Sensitive issues centered on employee values and attitudes would have to be addressed and the impact from the larger society considered and incorporated.In short,Jack needs to grasp not only a full understanding of organizational dynamics,but must use his experience and expertise to apply the process to his company.
-Refer to Scenario 3-1.In researching further,Jack found that some corporations incorporate workforce diversity initiatives into their workplaces to improve

Accepted Answer

A) traditional business practices. 
B) financial planning. 
C) relations among co-workers. 
D) organizational structures. 
E) response to globalization. 
A) traditional business practices. 
B) financial planning. 
C) relations among co-workers. 
D) organizational structures. 
E) response to globalization.

Question 10

Employees high in organizational citizenship behaviour are valued because they

Accepted Answer

A) go beyond their job duties by helping colleagues with their workloads and take more breaks. 
B) accomplish their job duties by working collaboratively with colleagues. 
C) go beyond their job duties by helping colleagues with their workloads and alerting others to work-related problems. 
D) accomplish their job duties by alerting others to work-related problems. 
E) accomplishing their job duties independently without need for supervision. 
A) go beyond their job duties by helping colleagues with their workloads and take more breaks. 
B) accomplish their job duties by working collaboratively with colleagues. 
C) go beyond their job duties by helping colleagues with their workloads and alerting others to work-related problems. 
D) accomplish their job duties by alerting others to work-related problems. 
E) accomplishing their job duties independently without need for supervision.

Question 11

The affective component is the emotional or feeling segment of an attitude.

Accepted Answer

A) True 
 B)False

Question 12

Dissatisfied customers can increase an employee's job dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 13

Sean isn't altogether happy with his job,but has decided to stay because based on his calculation of his pension benefits,he cannot get a comparable pension with another company.Sean is exhibiting

Accepted Answer

A) affective commitment. 
B) normative commitment. 
C) continuance commitment. 
D) implicit commitment. 
E) resigned commitment. 
A) affective commitment. 
B) normative commitment. 
C) continuance commitment. 
D) implicit commitment. 
E) resigned commitment.

Question 14

Dora is unhappy at work ever since the hiring of a new supervisor in her department.Dora is so upset she has requested a meeting with the department manager to discuss her concerns.Dora's response can be referred to as:

Accepted Answer

A) voice,active and destructive. 
B) voice,active and constructive. 
C) voice,passive and destructive. 
D) voice,passive and constructive. 
E) voice,assertive and negative. 
A) voice,active and destructive. 
B) voice,active and constructive. 
C) voice,passive and destructive. 
D) voice,passive and constructive. 
E) voice,assertive and negative.

Question 15

Instrumental values are the means of achieving terminal values.

Accepted Answer

A) True 
 B)False

Question 16

Trinity Consulting has high levels of employee job satisfaction.Employees believe they are given autonomy to influence their work environment to bring meaning to their job.The employees at Trinity Consulting are demonstrating

Accepted Answer

A) affective commitment. 
B) continuance commitment. 
C) normative commitment. 
D) psychological empowerment. 
E) perceived organizational support. 
A) affective commitment. 
B) continuance commitment. 
C) normative commitment. 
D) psychological empowerment. 
E) perceived organizational support.

Question 17

Generation Xers are characterized by which of the following common values?

Accepted Answer

A) belief in order and authority 
B) belief in,and practice of,the Christian moral code 
C) strong concern for the environment 
D) flexibility and achievement of job satisfaction 
E) intimidated by change 
A) belief in order and authority 
B) belief in,and practice of,the Christian moral code 
C) strong concern for the environment 
D) flexibility and achievement of job satisfaction 
E) intimidated by change

Question 18

A society that encourages and rewards group members for performance improvement and excellence would fall into which of the following GLOBE dimensions?

Accepted Answer

A) collectivism 
B) future orientation 
C) performance orientation 
D) humane orientation 
E) gender differentiation 
A) collectivism 
B) future orientation 
C) performance orientation 
D) humane orientation 
E) gender differentiation

Question 19

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Accepted Answer

A) institutional distribution theory. 
B) collectivism. 
C) power distance. 
D) organizational power theory. 
E) bureaucracy. 
A) institutional distribution theory. 
B) collectivism. 
C) power distance. 
D) organizational power theory. 
E) bureaucracy.

Question 20

Time management helps with stress management because

Accepted Answer

A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) time management skills minimize procrastination by focusing on immediate goals. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan,giving the person a sense of control. 
A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) time management skills minimize procrastination by focusing on immediate goals. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan,giving the person a sense of control.

Attitudes are responses to situations.

Power distance is the extent to which emphasis is placed on care of self and immediate family rather than on others.

After working with Rene for the past few weeks,it is clear that she can be described as having high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile?

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

If two workers report the same level of job dissatisfaction,the one most likely to quit is the one with the highest "human capital" (high education,high ability).

Both Hofstede and GLOBE cultural frameworks indicate that organizational commitment tends to be lower in individualistic countries.

Employees high in organizational citizenship behaviour are valued because they

The affective component is the emotional or feeling segment of an attitude.

Dissatisfied customers can increase an employee's job dissatisfaction.

Sean isn't altogether happy with his job,but has decided to stay because based on his calculation of his pension benefits,he cannot get a comparable pension with another company.Sean is exhibiting

Dora is unhappy at work ever since the hiring of a new supervisor in her department.Dora is so upset she has requested a meeting with the department manager to discuss her concerns.Dora's response can be referred to as:

Instrumental values are the means of achieving terminal values.

Trinity Consulting has high levels of employee job satisfaction.Employees believe they are given autonomy to influence their work environment to bring meaning to their job.The employees at Trinity Consulting are demonstrating

Generation Xers are characterized by which of the following common values?

A society that encourages and rewards group members for performance improvement and excellence would fall into which of the following GLOBE dimensions?

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Time management helps with stress management because

What Is Organizational Behaviour

Perception, personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, attitudes, and Diversity in the Workplace

Attitudes are responses to situations.

Power distance is the extent to which emphasis is placed on care of self and immediate family rather than on others.

After working with Rene for the past few weeks,it is clear that she can be described as having high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile?

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

If two workers report the same level of job dissatisfaction,the one most likely to quit is the one with the highest "human capital" (high education,high ability).

Both Hofstede and GLOBE cultural frameworks indicate that organizational commitment tends to be lower in individualistic countries.

Employees high in organizational citizenship behaviour are valued because they

The affective component is the emotional or feeling segment of an attitude.

Dissatisfied customers can increase an employee's job dissatisfaction.

Sean isn't altogether happy with his job,but has decided to stay because based on his calculation of his pension benefits,he cannot get a comparable pension with another company.Sean is exhibiting

Dora is unhappy at work ever since the hiring of a new supervisor in her department.Dora is so upset she has requested a meeting with the department manager to discuss her concerns.Dora's response can be referred to as:

Instrumental values are the means of achieving terminal values.

Trinity Consulting has high levels of employee job satisfaction.Employees believe they are given autonomy to influence their work environment to bring meaning to their job.The employees at Trinity Consulting are demonstrating

Generation Xers are characterized by which of the following common values?

A society that encourages and rewards group members for performance improvement and excellence would fall into which of the following GLOBE dimensions?

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Time management helps with stress management because

What Is Organizational Behaviour

Perception, personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, creativity, and Ethics

Organizational Structure

Organizational Change

Filters