Question 1

Which of the following statements about role expectations is incorrect?

Accepted Answer

A) Role stereotypes are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation. 
A) Role stereotypes are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation.

Question 2

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this,she should

Accepted Answer

A) make the group relatively large. 
B) clarify the group's goals. 
C) assign each member a distinct,independent task. 
D) encourage interaction and cooperation in the way she conducts the meeting. 
E) remind group members they need each other to get the job done. 
A) make the group relatively large. 
B) clarify the group's goals. 
C) assign each member a distinct,independent task. 
D) encourage interaction and cooperation in the way she conducts the meeting. 
E) remind group members they need each other to get the job done.

Question 3

Which of the following is a group issue that gets resolved in the norming stage of group development?

Accepted Answer

A) "How do I fit in?" 
B) "What is my role here?" 
C) "Why are we here?" 
D) "Can we agree on roles and work as a team?" 
E) "What's next?" 
A) "How do I fit in?" 
B) "What is my role here?" 
C) "Why are we here?" 
D) "Can we agree on roles and work as a team?" 
E) "What's next?"

Question 4

Paul was pleased to see that the members of his new team were a mix of different gender,demographic,and cultural characteristics.He saw this as a positive,but he was concerned that it could be a disadvantage to team functioning.Research would suggest this concern would be TRUE if

Accepted Answer

A) Paul's workplace is in a non-traditional and female-dominated industry. 
B) Paul's workplace is in a traditional,male-dominated industry. 
C) Paul's workplace is in a non-traditional industry,with no dominant gender. 
D) Paul's workplace is in a society that values diversity. 
E) Paul's workplace has norms of greater openness to new ideas. 
A) Paul's workplace is in a non-traditional and female-dominated industry. 
B) Paul's workplace is in a traditional,male-dominated industry. 
C) Paul's workplace is in a non-traditional industry,with no dominant gender. 
D) Paul's workplace is in a society that values diversity. 
E) Paul's workplace has norms of greater openness to new ideas.

Question 5

When considering the five stages of group development,it is important to remember that

Accepted Answer

A) groups may progress through the different stages in a different order. 
B) groups will progress through the five stages in exactly the same order. 
C) groups will spend the exact same time in each stage. 
D) groups progress through the stages in the time and order appropriate to their needs. 
E) individuals recognize that group formation is a relatively easy task. 
A) groups may progress through the different stages in a different order. 
B) groups will progress through the five stages in exactly the same order. 
C) groups will spend the exact same time in each stage. 
D) groups progress through the stages in the time and order appropriate to their needs. 
E) individuals recognize that group formation is a relatively easy task.

Question 6

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her.Lisa was thus experiencing role ambiguity.

Accepted Answer

A) True 
 B)False

Question 7

For permanent work groups,performance is the last stage in their development.

Accepted Answer

A) True 
 B)False

Question 8

Within the Five-Stage Model,what is the individual issue question at the forming stage?

Accepted Answer

A) What is my role here? 
B) What do the others expect of me? 
C) How do I fit in? 
D) How do I best perform? 
E) How do I get here on time? 
A) What is my role here? 
B) What do the others expect of me? 
C) How do I fit in? 
D) How do I best perform? 
E) How do I get here on time?

Question 9

Effective teams need to work together and take collective responsibility to complete significant tasks.

Accepted Answer

A) True 
 B)False

Question 10

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
-Refer to Scenario 6-3.If cohesiveness is low and performance norms are high,productivity

Accepted Answer

A) is moderate to low. 
B) increases,but is less than in a high cohesiveness-high norms situation. 
C) the same as that of high cohesiveness-high norms situations. 
D) decreases significantly. 
E) levels will become stable with little chance of increasing. 
A) is moderate to low. 
B) increases,but is less than in a high cohesiveness-high norms situation. 
C) the same as that of high cohesiveness-high norms situations. 
D) decreases significantly. 
E) levels will become stable with little chance of increasing.

Question 11

Janice was in a tough spot.She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day.She knew she could not meet both deadlines.In this case,Janice was experiencing

Accepted Answer

A) role conflict. 
B) role reversal. 
C) role expectations. 
D) role ambiguity. 
E) role underload. 
A) role conflict. 
B) role reversal. 
C) role expectations. 
D) role ambiguity. 
E) role underload.

Question 12

James knew that he was going to have some difficulty functioning within a team setting,as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Accepted Answer

A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation. 
A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation.

Question 13

In the Five-Stage Model,what is the individual issue question at the norming stage?

Accepted Answer

A) How do I fit in? 
B) What is my role here? 
C) How do I best perform? 
D) How do I get here on time? 
E) What do the others expect of me? 
A) How do I fit in? 
B) What is my role here? 
C) How do I best perform? 
D) How do I get here on time? 
E) What do the others expect of me?

Question 14

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
-Refer to Scenario 6-1.One of Ted's employees is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and does not know whether to finish his repair or wait on the customer.He suffers from

Accepted Answer

A) role conflict. 
B) role expectations. 
C) role perception. 
D) role identity. 
E) role ambiguity. 
A) role conflict. 
B) role expectations. 
C) role perception. 
D) role identity. 
E) role ambiguity.

Question 15

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

Accepted Answer

A) norming 
B) storming 
C) forming 
D) performing 
E) goal setting 
A) norming 
B) storming 
C) forming 
D) performing 
E) goal setting

Question 16

The components making up effective teams are three: the team's composition,context,and process variables.

Accepted Answer

A) True 
 B)False

Question 17

According to the Punctuated-Equilibrium Model,productivity is highest during the time of

Accepted Answer

A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase. 
A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase.

Question 18

Culturally diverse work teams are

Accepted Answer

A) always less successful than culturally homogeneous work teams. 
B) always more successful than culturally homogeneous work teams. 
C) less successful than culturally homogeneous work teams within the first three months the team is together. 
D) more successful than culturally homogeneous work teams,especially within the first three months the team is together. 
E) no different than culturally homogeneous work teams. 
A) always less successful than culturally homogeneous work teams. 
B) always more successful than culturally homogeneous work teams. 
C) less successful than culturally homogeneous work teams within the first three months the team is together. 
D) more successful than culturally homogeneous work teams,especially within the first three months the team is together. 
E) no different than culturally homogeneous work teams.

Question 19

Conformity primarily leads to negative behaviour.

Accepted Answer

A) True 
 B)False

Question 20

The role performed by group members who ensure that the group successfully navigates external challenges is referred to as a(n)

Accepted Answer

A) linking role. 
B) organizing role. 
C) maintenance role. 
D) individual role. 
E) promoter role. 
A) linking role. 
B) organizing role. 
C) maintenance role. 
D) individual role. 
E) promoter role.

Which of the following statements about role expectations is incorrect?

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this,she should

Which of the following is a group issue that gets resolved in the norming stage of group development?

Paul was pleased to see that the members of his new team were a mix of different gender,demographic,and cultural characteristics.He saw this as a positive,but he was concerned that it could be a disadvantage to team functioning.Research would suggest this concern would be TRUE if

When considering the five stages of group development,it is important to remember that

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her.Lisa was thus experiencing role ambiguity.

For permanent work groups,performance is the last stage in their development.

Within the Five-Stage Model,what is the individual issue question at the forming stage?

Effective teams need to work together and take collective responsibility to complete significant tasks.

Janice was in a tough spot.She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day.She knew she could not meet both deadlines.In this case,Janice was experiencing

James knew that he was going to have some difficulty functioning within a team setting,as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

In the Five-Stage Model,what is the individual issue question at the norming stage?

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

The components making up effective teams are three: the team's composition,context,and process variables.

According to the Punctuated-Equilibrium Model,productivity is highest during the time of

Culturally diverse work teams are

Conformity primarily leads to negative behaviour.

The role performed by group members who ensure that the group successfully navigates external challenges is referred to as a(n)

What Is Organizational Behaviour

Perception, personality, and Emotions

Values, attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

Which of the following statements about role expectations is incorrect?

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this,she should

Which of the following is a group issue that gets resolved in the norming stage of group development?

Paul was pleased to see that the members of his new team were a mix of different gender,demographic,and cultural characteristics.He saw this as a positive,but he was concerned that it could be a disadvantage to team functioning.Research would suggest this concern would be TRUE if

When considering the five stages of group development,it is important to remember that

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her.Lisa was thus experiencing role ambiguity.

For permanent work groups,performance is the last stage in their development.

Within the Five-Stage Model,what is the individual issue question at the forming stage?

Effective teams need to work together and take collective responsibility to complete significant tasks.

Janice was in a tough spot.She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day.She knew she could not meet both deadlines.In this case,Janice was experiencing

James knew that he was going to have some difficulty functioning within a team setting,as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

In the Five-Stage Model,what is the individual issue question at the norming stage?

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

The components making up effective teams are three: the team's composition,context,and process variables.

According to the Punctuated-Equilibrium Model,productivity is highest during the time of

Culturally diverse work teams are

Conformity primarily leads to negative behaviour.

The role performed by group members who ensure that the group successfully navigates external challenges is referred to as a(n)

What Is Organizational Behaviour

Perception, personality, and Emotions

Values, attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, creativity, and Ethics

Organizational Structure

Organizational Change

Filters