Exam 12: Project Monitoring and Control, Part II

A ________-also called an Ishikawa diagram after the creator of the technique or a fishbone diagram based on what the final diagram resembles-is used when a problem or issue has been discovered and you need to determine its root cause so that the most appropriate actions can be taken.

Name and describe three tools used to monitor and control project quality.

The sample source is the number of results needed to determine whether a process or result is performing to standard.

Reporting uses the information supplied by the monitoring process to bring the actual project performance in line with what was planned.

Explain the concerns of the seller and the concerns of the buyer in the procurement administration process.

Much of the monitoring function in medium to large projects is generally done by a separate department that is specifically trained and unbiased-at least this is the goal.

In quality control, explain the difference between prevention and inspection.

In the fishbone diagram, each of the rectangular boxes represents a major category of suspicion.

________ uses the information supplied by the monitoring process to bring the actual project performance in line with what was planned.

Describe the different components of the Pareto diagram and how it is created.

The tools used to monitor and control project quality graphically display collected statistical results, helping a project team measure variances to aid in the continuous process of improving the quality of a product.

For items that fall outside the range of acceptability, ________ actions need to be taken to bring them back into the range of acceptable quality standards.

It is very important that the quality monitoring and control process be executed continuously throughout the entire project, from the time the project charter is signed until the project sponsor accepts the final deliverable.

Monitoring and control are two separate steps put together into one process group within the project life cycle.

Where does quality control process fall in the continuous quality cycle for improvement?

What is the difference between monitoring and control?

Attribute sampling looks at whether the collected result conforms to defined standards at a point in time.

Monitoring is concerned with collecting and reporting information about project performance to all stakeholders and the project team.

________ is concerned with collecting and reporting information about project performance to all stakeholders and the project team.

A ________ displays the frequency of issues so that project teams can focus on the problems that are occurring most often or are causing the biggest issues in terms of time and/or cost.