Question 1

Why is it important to learn a few key phrases in the language of a colleague in another country?

Accepted Answer

A) To help determine the nature of ethics and values 
B) To better learn about the economic and business institutions 
C) To indicate you are committed to the business relationship 
D) To increase your understanding of religious beliefs 
E) To better assess political patterns 
A) To help determine the nature of ethics and values 
B) To better learn about the economic and business institutions 
C) To indicate you are committed to the business relationship 
D) To increase your understanding of religious beliefs 
E) To better assess political patterns C

Question 2

Born after 1996,Generation Z is the first full generation to be born after the World Wide Web was invented.

Accepted Answer

A) True 
 B)False  True

Question 3

What is culture? How does culture affect communication?

Accepted Answer

Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.A person's cultural background influences what's important in life and appropriate in a given situation; furthermore,culture establishes his or her rules of behavior.As a result,communication is largely automatic; the person rarely stops to think about the communication rules that he or she may be following.In addition to being automatic,culture tends to be coherent; that is,a culture appears to be fairly logical and consistent when viewed from the inside.Even though certain norms within a culture may not make sense to an outsider,they probably make sense to those inside that culture.Such coherence generally expedites internal communication,but it can create disharmony between cultures that don't view the world in the same way.Finally,cultures tend to be complete; that is,they provide their members with most of the answers to life's big questions.This idea of completeness can dull or even suppresses curiosity about life in other cultures.Not surprisingly,such completeness can complicate communication with other cultures.

Question 4

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Accepted Answer

A) Attitude 
B) Culture 
C) Disposition 
D) Preference 
A) Attitude 
B) Culture 
C) Disposition 
D) Preference

Question 5

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

Accepted Answer

Dramatically different world events,soci

Question 6

What is one way of achieving cultural pluralism?

Accepted Answer

A) Don't acknowledge distinctions 
B) Judge all relationships by the same standards 
C) Disregard personal beliefs 
D) Stereotype 
E) Avoid assumptions 
A) Don't acknowledge distinctions 
B) Judge all relationships by the same standards 
C) Disregard personal beliefs 
D) Stereotype 
E) Avoid assumptions

Question 7

Identify and discuss the advantages of a diverse workforce.

Accepted Answer

Even if you never visit another country

Question 8

Differences in ________,such as hand gestures and eye contact,are a major source of misunderstanding during intercultural communications.

Accepted Answer

A) contextual cues 
B) nonverbal signals 
C) situational enhancements 
D) proverbial exchanges 
A) contextual cues 
B) nonverbal signals 
C) situational enhancements 
D) proverbial exchanges

Question 9

Nonverbal communication can be a reliable guide to determining the meaning of a message

Accepted Answer

A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals. 
A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals.

Question 10

What can you do to help others adapt to your language and culture?

Accepted Answer

Everyone can contribute to successful in

Question 11

Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?

Accepted Answer

A) Timing 
B) Manners 
C) Culture 
D) Competency 
E) Skill 
A) Timing 
B) Manners 
C) Culture 
D) Competency 
E) Skill

Question 12

When adapting to other cultures,the "Golden Rule" is

Accepted Answer

A) a helpful principle to follow. 
B) less effective than treating others the way they want to be treated. 
C) helpful,but only in Asian countries. 
D) none of the above. 
A) a helpful principle to follow. 
B) less effective than treating others the way they want to be treated. 
C) helpful,but only in Asian countries. 
D) none of the above.

Question 13

Which of these steps can help you improve your effectiveness in intercultural conversations?

Accepted Answer

A) Rephrase your ideas often 
B) Use overly simplified sentences 
C) Ignore nonverbal feedback that is culturally different 
D) Speak slowly and clearly 
E) Assume the listener will ask questions if they are unsure about something 
A) Rephrase your ideas often 
B) Use overly simplified sentences 
C) Ignore nonverbal feedback that is culturally different 
D) Speak slowly and clearly 
E) Assume the listener will ask questions if they are unsure about something

Question 14

Every attempt at communication between two people from the same culture occurs within the same

Accepted Answer

A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity. 
A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity.

Question 15

When working with businesspeople from the United States,what should be remembered about individualism,equality,and personal space at work?

Accepted Answer

In contrast to cultures that value group

Question 16

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

Strategies for writing multicultural mes

Question 17

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Accepted Answer

A) True 
 B)False

Question 18

Businesses in the United States value punctuality and the efficient use of time.

Accepted Answer

A) True 
 B)False

Question 19

Business communicators can improve their cultural competency by

Accepted Answer

A) becoming aware of their own biases. 
B) exercising tolerance,flexibility,and respect. 
C) practicing patience and maintaining a sense of humor. 
D) all of the above. 
A) becoming aware of their own biases. 
B) exercising tolerance,flexibility,and respect. 
C) practicing patience and maintaining a sense of humor. 
D) all of the above.

Question 20

Which of the following can be used to clarify meaning in both spoken and written communications?

Accepted Answer

A) Interpreters 
B) Transcreation 
C) Back-translation 
D) Translators 
E) Simplicity 
A) Interpreters 
B) Transcreation 
C) Back-translation 
D) Translators 
E) Simplicity

Why is it important to learn a few key phrases in the language of a colleague in another country?

Born after 1996,Generation Z is the first full generation to be born after the World Wide Web was invented.

What is culture? How does culture affect communication?

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

What is one way of achieving cultural pluralism?

Identify and discuss the advantages of a diverse workforce.

Differences in ________,such as hand gestures and eye contact,are a major source of misunderstanding during intercultural communications.

Nonverbal communication can be a reliable guide to determining the meaning of a message

What can you do to help others adapt to your language and culture?

Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?

When adapting to other cultures,the "Golden Rule" is

Which of these steps can help you improve your effectiveness in intercultural conversations?

Every attempt at communication between two people from the same culture occurs within the same

When working with businesspeople from the United States,what should be remembered about individualism,equality,and personal space at work?

Briefly describe at least three strategies for writing effective multicultural messages.

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Businesses in the United States value punctuality and the efficient use of time.

Business communicators can improve their cultural competency by

Which of the following can be used to clarify meaning in both spoken and written communications?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Communication Challenges in a Diverse,Global Marketplace

Why is it important to learn a few key phrases in the language of a colleague in another country?

Born after 1996,Generation Z is the first full generation to be born after the World Wide Web was invented.

What is culture? How does culture affect communication?

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

What is one way of achieving cultural pluralism?

Identify and discuss the advantages of a diverse workforce.

Differences in ________,such as hand gestures and eye contact,are a major source of misunderstanding during intercultural communications.

Nonverbal communication can be a reliable guide to determining the meaning of a message

What can you do to help others adapt to your language and culture?

Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?

When adapting to other cultures,the "Golden Rule" is

Which of these steps can help you improve your effectiveness in intercultural conversations?

Every attempt at communication between two people from the same culture occurs within the same

When working with businesspeople from the United States,what should be remembered about individualism,equality,and personal space at work?

Briefly describe at least three strategies for writing effective multicultural messages.

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Businesses in the United States value punctuality and the efficient use of time.

Business communicators can improve their cultural competency by

Which of the following can be used to clarify meaning in both spoken and written communications?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters