Question 1

Which of these skills is used to evaluate evidence completely and objectively in order to make sound recommendations?

Accepted Answer

A) Decoding skills 
B) Professionalism 
C) Critical thinking 
D) Persuasive arguments 
E) A formal communication network 
A) Decoding skills 
B) Professionalism 
C) Critical thinking 
D) Persuasive arguments 
E) A formal communication network C

Question 2

Who's driving the bring your own device (BYOD)phenomenon? Why are information technology managers concerned about it?

Accepted Answer

Employees are pushing for bring your own device (BYOD)in the workplace.They want to access company networks and files via their personal smartphones and tablets,both in the office and away from it.However,accessing company systems via mobile devices can create a host of security concerns for corporate IT managers.For example,these devices don't always have the rigorous security controls that corporate networks need.Moreover,employees don't always use their personal devices in secure ways.

Question 3

Why are bloggers legally required to let readers know if companies have compensated them for product reviews?

Accepted Answer

A) To prevent plagiarizing information provided by bloggers 
B) To ensure no copyright laws were violated 
C) To maintain the privacy needs of the blogger 
D) To promote transparency and ethics in social media reviews 
E) To increase the instances of ethical dilemmas between the blogger and the organization 
A) To prevent plagiarizing information provided by bloggers 
B) To ensure no copyright laws were violated 
C) To maintain the privacy needs of the blogger 
D) To promote transparency and ethics in social media reviews 
E) To increase the instances of ethical dilemmas between the blogger and the organization D

Question 4

Globally,no more than 50 percent of Internet users access the web at least some of the time with a mobile device.

Accepted Answer

A) True 
 B)False

Question 5

The speed and simplicity of using an information tool can be its greatest weaknesses.

Accepted Answer

A) True 
 B)False

Question 6

What is one of the goals of the sender when thinking about how an audience might respond to the message?

Accepted Answer

A) That the receiver will provide verbal feedback 
B) That the receiver will be able to encode the message 
C) That the message can be transmitted through several channels 
D) That technology will be used to improve the downward communication process 
E) That the receiver will be motivated to respond 
A) That the receiver will provide verbal feedback 
B) That the receiver will be able to encode the message 
C) That the message can be transmitted through several channels 
D) That technology will be used to improve the downward communication process 
E) That the receiver will be motivated to respond

Question 7

Which one of the following statements is TRUE?

Accepted Answer

A) Data traffic and voice traffic from mobile devices are returning to desktop platforms. 
B) Voice traffic from mobile devices exceeds data traffic. 
C) Voice traffic and data traffic from mobile devices are roughly equivalent. 
D) Data traffic from mobile devices exceeds voice traffic. 
A) Data traffic and voice traffic from mobile devices are returning to desktop platforms. 
B) Voice traffic from mobile devices exceeds data traffic. 
C) Voice traffic and data traffic from mobile devices are roughly equivalent. 
D) Data traffic from mobile devices exceeds voice traffic.

Question 8

In order to increase the chances of successful message delivery,communicators should consider audience expectations.

Accepted Answer

A) True 
 B)False

Question 9

How does mobile connectivity change the decision-making process in an organization?

Accepted Answer

Mobile connectivity can accelerate decis

Question 10

How can gamification strategies help to improve customer loyalty?

Accepted Answer

Gamification is the addition of game-pla

Question 11

How can communicators ensure they are using an audience centered approach to their communication?

Accepted Answer

A) Incorporate a strong sense of etiquette 
B) Send the message through several communication channels 
C) Develop the message in a way that is meaningful to the audience 
D) Provide instructions to the audience on how to decode the message 
E) Create communication barriers for all information other than that which you are conveying 
A) Incorporate a strong sense of etiquette 
B) Send the message through several communication channels 
C) Develop the message in a way that is meaningful to the audience 
D) Provide instructions to the audience on how to decode the message 
E) Create communication barriers for all information other than that which you are conveying

Question 12

According to the concept of emotional intelligence,if you'll be speaking to people you don't know and you can't find out more about them

Accepted Answer

A) don't worry because you can adjust to their needs on the fly. 
B) always put your own needs before their needs. 
C) rely on chance and circumstance to help you relate to their needs. 
D) use common sense and imagination to relate to their needs. 
A) don't worry because you can adjust to their needs on the fly. 
B) always put your own needs before their needs. 
C) rely on chance and circumstance to help you relate to their needs. 
D) use common sense and imagination to relate to their needs.

Question 13

Which of these can be used to help control the number of messages you receive?

Accepted Answer

A) Twitter streams 
B) Only reading messages marked "urgent" 
C) Gamification technology 
D) Filtering features 
E) Radical connectivity 
A) Twitter streams 
B) Only reading messages marked "urgent" 
C) Gamification technology 
D) Filtering features 
E) Radical connectivity

Question 14

What is another name for the accepted principles of conduct that govern behavior in society?

Accepted Answer

A) Leadership 
B) Transparency 
C) Ethics 
D) Audits 
E) Contracts 
A) Leadership 
B) Transparency 
C) Ethics 
D) Audits 
E) Contracts

Question 15

People who've grown up with ________ expect to have immediate access to information and the ability to stay connected to their various social and business networks.

Accepted Answer

A) multifunctional communication technology 
B) desktop communication technology 
C) personal communication technology 
D) mobile communication technology 
A) multifunctional communication technology 
B) desktop communication technology 
C) personal communication technology 
D) mobile communication technology

Question 16

Within the context of social media,________ refers to a sense of openness,of giving all participants access to the information they need to understand the messages they are receiving.

Accepted Answer

A) transformation 
B) transcendence 
C) transparency 
D) translucency 
A) transformation 
B) transcendence 
C) transparency 
D) translucency

Question 17

Which of the following includes patents,copyrighted material,and trade secrets?

Accepted Answer

A) Contracts 
B) Stealth marketing 
C) Ethics audits 
D) Transparency 
E) Intellectual property 
A) Contracts 
B) Stealth marketing 
C) Ethics audits 
D) Transparency 
E) Intellectual property

Question 18

The voice technology known as ________ converts human speech to computer commands.

Accepted Answer

A) speech synthesis 
B) digital vocalics 
C) vocal mnemonics 
D) speech recognition 
A) speech synthesis 
B) digital vocalics 
C) vocal mnemonics 
D) speech recognition

Question 19

Why is it important for companies to have mobile-friendly websites?

Accepted Answer

The rise of mobile communication has som

Question 20

Ethical communication is true in every sense and includes all relevant information.

Accepted Answer

A) True 
 B)False

Which of these skills is used to evaluate evidence completely and objectively in order to make sound recommendations?

Who's driving the bring your own device (BYOD)phenomenon? Why are information technology managers concerned about it?

Why are bloggers legally required to let readers know if companies have compensated them for product reviews?

Globally,no more than 50 percent of Internet users access the web at least some of the time with a mobile device.

The speed and simplicity of using an information tool can be its greatest weaknesses.

What is one of the goals of the sender when thinking about how an audience might respond to the message?

Which one of the following statements is TRUE?

In order to increase the chances of successful message delivery,communicators should consider audience expectations.

How does mobile connectivity change the decision-making process in an organization?

How can gamification strategies help to improve customer loyalty?

How can communicators ensure they are using an audience centered approach to their communication?

According to the concept of emotional intelligence,if you'll be speaking to people you don't know and you can't find out more about them

Which of these can be used to help control the number of messages you receive?

What is another name for the accepted principles of conduct that govern behavior in society?

People who've grown up with ________ expect to have immediate access to information and the ability to stay connected to their various social and business networks.

Within the context of social media,________ refers to a sense of openness,of giving all participants access to the information they need to understand the messages they are receiving.

Which of the following includes patents,copyrighted material,and trade secrets?

The voice technology known as ________ converts human speech to computer commands.

Why is it important for companies to have mobile-friendly websites?

Ethical communication is true in every sense and includes all relevant information.

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding the Foundations of Business Communications

Which of these skills is used to evaluate evidence completely and objectively in order to make sound recommendations?

Who's driving the bring your own device (BYOD)phenomenon? Why are information technology managers concerned about it?

Why are bloggers legally required to let readers know if companies have compensated them for product reviews?

Globally,no more than 50 percent of Internet users access the web at least some of the time with a mobile device.

The speed and simplicity of using an information tool can be its greatest weaknesses.

What is one of the goals of the sender when thinking about how an audience might respond to the message?

Which one of the following statements is TRUE?

In order to increase the chances of successful message delivery,communicators should consider audience expectations.

How does mobile connectivity change the decision-making process in an organization?

How can gamification strategies help to improve customer loyalty?

How can communicators ensure they are using an audience centered approach to their communication?

According to the concept of emotional intelligence,if you'll be speaking to people you don't know and you can't find out more about them

Which of these can be used to help control the number of messages you receive?

What is another name for the accepted principles of conduct that govern behavior in society?

People who've grown up with ________ expect to have immediate access to information and the ability to stay connected to their various social and business networks.

Within the context of social media,________ refers to a sense of openness,of giving all participants access to the information they need to understand the messages they are receiving.

Which of the following includes patents,copyrighted material,and trade secrets?

The voice technology known as ________ converts human speech to computer commands.

Why is it important for companies to have mobile-friendly websites?

Ethical communication is true in every sense and includes all relevant information.

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters