Exam 10: Writing Routine and Positive Messages

List the three major categories of common routine requests.

A social media release includes ________ that's suitable for use in blog posts,tweets,and other social media formats.

Which of the following would be considered a claim against a company?

When writing to ask for a settlement,which type of routine message should you write?

Direct-to-consumer news releases are

________ are brief personal messages written to comfort someone after the death of a loved one.

When you're responding to a complaint from a customer

How should a series of questions be handled in a routine request?

How can you help your audience create a meaningful and effective letter of recommendation for you?

If you have serious concerns about the qualifications of a job candidate who has asked you for a written recommendation,you should

Many companies use social media to publish ________ in which they communicate directly with customers and other audiences,rather than going through news media outlets.

Which of the following would be the best opening for a routine request?

In emailing a vendor for an update on the ship date of your order,what elements should you include in the closing of your request?

Which of the following should the close of a routine reply include if follow-up action is needed?

If you are sending an informative memo to employees about policy statements or procedural changes,you should

When you're writing a message of appreciation

If you request a recommendation from a person you haven't had contact with recently,you should

In a positive message,present the main idea

If you decide to write a letter of recommendation about a job candidate,your goal should be to

Which of the following is one of the elements to include in the courteous close of a routine request?