Exam 11: Managing Operations

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

(True/False)

4.8/5

(39)

Question 41

Productivity includes the overall output of goods and services that is then ________ by the inputs.

(Multiple Choice)

4.8/5

(43)

Question 42

The ________ is the entire series of organisational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

(Multiple Choice)

4.9/5

(39)

Question 43

In a short essay, define operations management and discuss the importance of this management process.

(Essay)

4.9/5

(30)

Question 44

Which of the following obstacles is mentioned in the textbook as the most difficult for managers to handle?

(Multiple Choice)

4.8/5

(40)

Question 45

Productivity includes the overall output of goods and services that is then divided by the inputs.

(True/False)

4.8/5

(41)

Question 46

According to your textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded , an increase of almost per cent from the previous year.

(Multiple Choice)

4.8/5

(25)

Question 47

Which of the following companies popularised the use of stringent quality standards more than 30 years ago through a trademarked quality improvement program called Six Sigma?

(Multiple Choice)

4.8/5

(37)

Question 48

Deming believed that managers were the primary source of increased productivity.

(True/False)

4.8/5

(35)

Question 49

Operations management refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

(True/False)

4.8/5

(45)

Question 50

In contrast to management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, management is externally oriented and focuses on both incoming materials and outgoing products and services.

(Multiple Choice)

4.8/5

(33)

Question 51

According to your textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

(Multiple Choice)

4.7/5

(43)

Question 52

The service quality dimension described as 'giving all customers similar experiences each time' is called consistency.

(True/False)

5.0/5

(31)

Question 53

Which of the following is NOT a service quality dimension?

(Multiple Choice)

4.8/5

(33)

Question 54

________ takes inputs and transforms them through various processes into finished goods and services.

(Multiple Choice)

4.7/5

(44)

Question 55

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

(Multiple Choice)

4.9/5

(39)

Question 56

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called quality.

(True/False)

4.9/5

(32)

Question 57

Which of the following is NOT mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management?

(Multiple Choice)

4.8/5

(45)

Question 58

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

(Multiple Choice)

4.8/5

(34)

Question 59

Which of the following is NOT an important component of mass-customisation?

(Multiple Choice)

4.8/5

(40)

Question 60

Showing 41 - 60 of 105

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

Productivity includes the overall output of goods and services that is then ________ by the inputs.

The ________ is the entire series of organisational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

In a short essay, define operations management and discuss the importance of this management process.

Which of the following obstacles is mentioned in the textbook as the most difficult for managers to handle?

Productivity includes the overall output of goods and services that is then divided by the inputs.

According to your textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded , an increase of almost per cent from the previous year.

Which of the following companies popularised the use of stringent quality standards more than 30 years ago through a trademarked quality improvement program called Six Sigma?

Deming believed that managers were the primary source of increased productivity.

Operations management refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

In contrast to management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, management is externally oriented and focuses on both incoming materials and outgoing products and services.

According to your textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

The service quality dimension described as 'giving all customers similar experiences each time' is called consistency.

Which of the following is NOT a service quality dimension?

________ takes inputs and transforms them through various processes into finished goods and services.

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called quality.

Which of the following is NOT mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management?

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

Which of the following is NOT an important component of mass-customisation?

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

Productivity includes the overall output of goods and services that is then ________ by the inputs.

The ________ is the entire series of organisational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

In a short essay, define operations management and discuss the importance of this management process.

Which of the following obstacles is mentioned in the textbook as the most difficult for managers to handle?

Productivity includes the overall output of goods and services that is then divided by the inputs.

According to your textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded ________, an increase of almost ________ per cent from the previous year.

Which of the following companies popularised the use of stringent quality standards more than 30 years ago through a trademarked quality improvement program called Six Sigma?

Deming believed that managers were the primary source of increased productivity.

Operations management refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

In contrast to ________ management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, ________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

According to your textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

The service quality dimension described as 'giving all customers similar experiences each time' is called consistency.

Which of the following is NOT a service quality dimension?

________ takes inputs and transforms them through various processes into finished goods and services.

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called quality.

Which of the following is NOT mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management?

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

Which of the following is NOT an important component of mass-customisation?

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

According to your textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded , an increase of almost per cent from the previous year.

In contrast to management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, management is externally oriented and focuses on both incoming materials and outgoing products and services.