Question 1

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

Accepted Answer

A) quantity 
B) efficiency 
C) quality 
D) effectiveness 
E) service 
A) quantity 
B) efficiency 
C) quality 
D) effectiveness 
E) service

Question 2

According to the textbook, value chain management can be successful with or without leadership's support.

Accepted Answer

A) True 
 B)False

Question 3

According to the textbook, 'how a product looks and feels' is a description of the aesthetics dimension of product quality.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT an example of an input as described by an organisation's operations system?

Accepted Answer

A) accounting reports 
B) equipment 
C) technology 
D) people 
E) capital 
A) accounting reports 
B) equipment 
C) technology 
D) people 
E) capital

Question 5

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

Accepted Answer

A) intellectual property 
B) management property 
C) real property 
D) tangible property 
E) commercial in confidence 
A) intellectual property 
B) management property 
C) real property 
D) tangible property 
E) commercial in confidence

Question 6

________ is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Accepted Answer

A) BS 5400 
B) ISO 9000 
C) ISO 250 
D) Seven Beta 
E) Six Sigma 
A) BS 5400 
B) ISO 9000 
C) ISO 250 
D) Seven Beta 
E) Six Sigma

Question 7

Value chain management is externally oriented and focuses on both incoming materials and outgoing products and services.

Accepted Answer

A) True 
 B)False

Question 8

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called intellectual property.

Accepted Answer

A) True 
 B)False

Question 9

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

Accepted Answer

A) how to use information technology software 
B) how to cut costs in training 
C) how to improve flow of materials throughout the chain 
D) how to identify new activities that add value 
E) how to improve work activities 
A) how to use information technology software 
B) how to cut costs in training 
C) how to improve flow of materials throughout the chain 
D) how to identify new activities that add value 
E) how to improve work activities

Question 10

The service quality dimension described as 'giving all customers similar experiences each time' is called ________.

Accepted Answer

A) convenience 
B) flexibility 
C) consistency 
D) accuracy 
E) courtesy 
A) convenience 
B) flexibility 
C) consistency 
D) accuracy 
E) courtesy

Question 11

The ways in which organisational work is done is described as ________.

Accepted Answer

A) policies and procedures 
B) goals and objectives 
C) organisational processes 
D) corporate visions 
E) strategy implementation 
A) policies and procedures 
B) goals and objectives 
C) organisational processes 
D) corporate visions 
E) strategy implementation

Question 12

Which of the following is NOT mentioned as a main requirement for successful value chain management?

Accepted Answer

A) competition 
B) technology investment 
C) coordination 
D) organisational attitudes 
E) organisational processes 
A) competition 
B) technology investment 
C) coordination 
D) organisational attitudes 
E) organisational processes

Question 13

Define the concept of mass customisation and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

Accepted Answer

The term mass customisation seems an oxy

Question 14

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles)improved from around ________ per employee in 1991 to something over ________ per employee in 2003.

Accepted Answer

A) 8; 25 
B) 11; 17.5 
C) 10; 11.5 
D) 6)5; 8 
E) There was no improvement in those years. 
A) 8; 25 
B) 11; 17.5 
C) 10; 11.5 
D) 6)5; 8 
E) There was no improvement in those years.

Question 15

The ________ standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

Accepted Answer

A) Six Sigma 
B) ISO 9000 
C) ISO 250 
D) BS 5400 
E) Seven Beta 
A) Six Sigma 
B) ISO 9000 
C) ISO 250 
D) BS 5400 
E) Seven Beta

Question 16

The product quality dimension described as 'meeting operating specifications over some period of time' is called ________.

Accepted Answer

A) features 
B) durability 
C) conformance 
D) flexibility 
E) performance 
A) features 
B) durability 
C) conformance 
D) flexibility 
E) performance

Question 17

Which of the following is NOT one of the three main human resource requirements for value chain management?

Accepted Answer

A) positive discipline procedures 
B) flexible approaches to job design 
C) an effective hiring process 
D) ongoing training 
E) both B and C 
A) positive discipline procedures 
B) flexible approaches to job design 
C) an effective hiring process 
D) ongoing training 
E) both B and C

Question 18

ISO 9000 is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Accepted Answer

A) True 
 B)False

Question 19

Organisational barriers that are among the most difficult obstacles for managers to handle include all of the following EXCEPT ________.

Accepted Answer

A) reluctance to shake up the status quo 
B) security issues 
C) refusal to share information 
D) incompetent employees 
E) both A and B 
A) reluctance to shake up the status quo 
B) security issues 
C) refusal to share information 
D) incompetent employees 
E) both A and B

Question 20

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

Accepted Answer

A) capital 
B) information 
C) sales 
D) materials 
E) technology 
A) capital 
B) information 
C) sales 
D) materials 
E) technology

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

According to the textbook, value chain management can be successful with or without leadership's support.

According to the textbook, 'how a product looks and feels' is a description of the aesthetics dimension of product quality.

Which of the following is NOT an example of an input as described by an organisation's operations system?

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

________ is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Value chain management is externally oriented and focuses on both incoming materials and outgoing products and services.

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called intellectual property.

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

The service quality dimension described as 'giving all customers similar experiences each time' is called ________.

The ways in which organisational work is done is described as ________.

Which of the following is NOT mentioned as a main requirement for successful value chain management?

Define the concept of mass customisation and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles)improved from around per employee in 1991 to something over per employee in 2003.

The ________ standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

The product quality dimension described as 'meeting operating specifications over some period of time' is called ________.

Which of the following is NOT one of the three main human resource requirements for value chain management?

ISO 9000 is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Organisational barriers that are among the most difficult obstacles for managers to handle include all of the following EXCEPT ________.

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

According to the textbook, value chain management can be successful with or without leadership's support.

According to the textbook, 'how a product looks and feels' is a description of the aesthetics dimension of product quality.

Which of the following is NOT an example of an input as described by an organisation's operations system?

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

________ is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Value chain management is externally oriented and focuses on both incoming materials and outgoing products and services.

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called intellectual property.

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

The service quality dimension described as 'giving all customers similar experiences each time' is called ________.

The ways in which organisational work is done is described as ________.

Which of the following is NOT mentioned as a main requirement for successful value chain management?

Define the concept of mass customisation and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles)improved from around ________ per employee in 1991 to something over ________ per employee in 2003.

The ________ standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

The product quality dimension described as 'meeting operating specifications over some period of time' is called ________.

Which of the following is NOT one of the three main human resource requirements for value chain management?

ISO 9000 is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Organisational barriers that are among the most difficult obstacles for managers to handle include all of the following EXCEPT ________.

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles)improved from around per employee in 1991 to something over per employee in 2003.