Exam 11: Managing Operations

Deming outlined ________ points for improving management's productivity.

According to a survey of manufacturers who have embarked on value chain management initiatives, which of the following was NOT one of the primary benefits cited in your textbook?

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

All of the following are mentioned in the textbook as conclusions about how organisational process must change EXCEPT ________.

According to your textbook, when the RACV (Royal Automobile Club of Victoria)contracted with Unisys, they hoped to achieve all the following EXCEPT ________.

________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

All of the following are capabilities that value chain partners must have for successful implementation of value chain management to take place EXCEPT ________.

Which of the following is NOT mentioned in the textbook as a question that should be asked for each and every step in the organisational process?

According to a survey of manufacturers who have embarked on value chain management initiatives, ________ was a benefit that companies reported.

The supply chain is the entire series of organisational work activities that add value at each step beginning with the processing of raw materials and ending with finished product in the hands of end users.

According to the textbook, it is easy to see the operations management process at work in ________.

The product quality dimension described as 'meeting operating specifications over some period of time' is called flexibility.

Value chain management is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Accuracy is the service quality dimension described by 'performed correctly each time.'

In its entirety, the value chain can encompass the supplier's suppliers to the customer's customers.

Operations management refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

All of the following are characteristics of value chain management EXCEPT ________.

According to the textbook, innovation is the key description of job design in a value chain organisation.

According to the textbook, 'how a product looks and feels' is a description of which of the following product quality dimensions?

Which of the following statements is true regarding manufacturing management activities from the late 1940s through the mid-1970s?