Question 1

In value chain management, it is ultimately ________ that are the ones with the power.

Accepted Answer

A) suppliers 
B) distributors 
C) customers 
D) manufacturers 
E) wholesalers 
A) suppliers 
B) distributors 
C) customers 
D) manufacturers 
E) wholesalers

Question 2

Investment in which of the following types of information technology allows Dell Computer Corporation to meet customer's needs in a way that competitors have been unable to match?

Accepted Answer

A) the customer website 
B) the supplier website 
C) the corporate website 
D) the company's intranet 
E) an intranet site 
A) the customer website 
B) the supplier website 
C) the corporate website 
D) the company's intranet 
E) an intranet site

Question 3

All of the following are mentioned in the textbook as obstacles in managing the value chain EXCEPT ________.

Accepted Answer

A) people 
B) technology 
C) cultural attitudes 
D) required capabilities 
E) organisational barriers 
A) people 
B) technology 
C) cultural attitudes 
D) required capabilities 
E) organisational barriers

Question 4

Supply chain management is internally oriented and focuses on efficient flow of incoming materials to organisations.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are mentioned as Deming's 14 Points for Improving Management's Productivity EXCEPT ________.

Accepted Answer

A) deal with the best and least number of customers 
B) drive out fear 
C) encourage departments to work closely together 
D) raise the quality of your line supervisors 
E) plan for the long-term future 
A) deal with the best and least number of customers 
B) drive out fear 
C) encourage departments to work closely together 
D) raise the quality of your line supervisors 
E) plan for the long-term future

Question 6

According to the textbook, the two best-known quality goals are Six Sigma and Seven Beta.

Accepted Answer

A) True 
 B)False

Question 7

GE company executives estimate that the company has saved billions in costs since 1995.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a question that should be asked for each and every organisational process?

Accepted Answer

A) Where can external knowledge be leveraged to improve the flow of material and information? 
B) How can we better configure our product to satisfy manufacturers? 
C) How can the cash flow be improved? 
D) How can we improve customer service? 
E) How can we reduce our staffing levels? 
A) Where can external knowledge be leveraged to improve the flow of material and information? 
B) How can we better configure our product to satisfy manufacturers? 
C) How can the cash flow be improved? 
D) How can we improve customer service? 
E) How can we reduce our staffing levels?

Question 9

According to the textbook, the two best-known quality goals are ________ and ________.

Accepted Answer

A) ISO 250; Seven Beta 
B) ISO 9000; Six Sigma 
C) Six Sigma; Seven Beta 
D) ISO 250; Six Sigma 
E) BS5400; Seven Beta 
A) ISO 250; Seven Beta 
B) ISO 9000; Six Sigma 
C) Six Sigma; Seven Beta 
D) ISO 250; Six Sigma 
E) BS5400; Seven Beta

Question 10

All of the following are dimensions of service quality EXCEPT ________.

Accepted Answer

A) timeliness 
B) convenience 
C) performance 
D) completeness 
E) courtesy 
A) timeliness 
B) convenience 
C) performance 
D) completeness 
E) courtesy

Question 11

According to the textbook, value chain management radically changes ________.

Accepted Answer

A) mission statements 
B) corporate visions 
C) corporate goals and objectives 
D) ethical issues 
E) organisational processes 
A) mission statements 
B) corporate visions 
C) corporate goals and objectives 
D) ethical issues 
E) organisational processes

Question 12

According to a survey of manufacturers, there were four primary benefits of value chain management: improved procurement, improved logistics, improved product development and improved customer profitability.

Accepted Answer

A) True 
 B)False

Question 13

According to the textbook, ________ is the key description of job design in a value chain organisation.

Accepted Answer

A) strategy 
B) flexibility 
C) structure 
D) centralisation 
E) innovation 
A) strategy 
B) flexibility 
C) structure 
D) centralisation 
E) innovation

Question 14

In a short essay, list and discuss six product quality and six service quality dimensions.

Accepted Answer

Product Quality Dimensions 1.Performance

Question 15

If a local bakery shop and cafe bakes bread and cakes for retail and wholesale sale and runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

Accepted Answer

A) a manufacturing organisation 
B) a tertiary organisation 
C) both a service and manufacturing organisation 
D) a service organisation 
E) a primary organisation 
A) a manufacturing organisation 
B) a tertiary organisation 
C) both a service and manufacturing organisation 
D) a service organisation 
E) a primary organisation

Question 16

In a short essay, discuss technology's role in manufacturing.

Accepted Answer

Although an organisation's production ac

Question 17

Deming believed which of the following about productivity?

Accepted Answer

A) High productivity comes from good people management. 
B) Employees should learn movement efficiency, not statistical methods. 
C) Managers are the primary source of increased productivity. 
D) Training is generally wasted time. 
E) Zero defects should be the ultimate quality goal. 
A) High productivity comes from good people management. 
B) Employees should learn movement efficiency, not statistical methods. 
C) Managers are the primary source of increased productivity. 
D) Training is generally wasted time. 
E) Zero defects should be the ultimate quality goal.

Question 18

For organisations to improve productivity, they should focus on which of the following?

Accepted Answer

A) it depends on the industry 
B) operations variables only 
C) product price 
D) people and operations 
E) people only 
A) it depends on the industry 
B) operations variables only 
C) product price 
D) people and operations 
E) people only

Question 19

________ is a series of international quality management standards established by the International Organisation for Standardisation, which set uniform guidelines for processes to ensure that products conform to customer requirements.

Accepted Answer

A) Seven Beta 
B) ISO 250 
C) Six Sigma 
D) BS 5400 
E) ISO 9000 
A) Seven Beta 
B) ISO 250 
C) Six Sigma 
D) BS 5400 
E) ISO 9000

Question 20

According to the textbook, it is easy to see the operations management process at work in service organisations.

Accepted Answer

A) True 
 B)False

In value chain management, it is ultimately ________ that are the ones with the power.

Investment in which of the following types of information technology allows Dell Computer Corporation to meet customer's needs in a way that competitors have been unable to match?

All of the following are mentioned in the textbook as obstacles in managing the value chain EXCEPT ________.

Supply chain management is internally oriented and focuses on efficient flow of incoming materials to organisations.

All of the following are mentioned as Deming's 14 Points for Improving Management's Productivity EXCEPT ________.

According to the textbook, the two best-known quality goals are Six Sigma and Seven Beta.

GE company executives estimate that the company has saved billions in costs since 1995.

Which of the following is a question that should be asked for each and every organisational process?

According to the textbook, the two best-known quality goals are and .

All of the following are dimensions of service quality EXCEPT ________.

According to the textbook, value chain management radically changes ________.

According to a survey of manufacturers, there were four primary benefits of value chain management: improved procurement, improved logistics, improved product development and improved customer profitability.

According to the textbook, ________ is the key description of job design in a value chain organisation.

In a short essay, list and discuss six product quality and six service quality dimensions.

If a local bakery shop and cafe bakes bread and cakes for retail and wholesale sale and runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

In a short essay, discuss technology's role in manufacturing.

Deming believed which of the following about productivity?

For organisations to improve productivity, they should focus on which of the following?

________ is a series of international quality management standards established by the International Organisation for Standardisation, which set uniform guidelines for processes to ensure that products conform to customer requirements.

According to the textbook, it is easy to see the operations management process at work in service organisations.

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

In value chain management, it is ultimately ________ that are the ones with the power.

Investment in which of the following types of information technology allows Dell Computer Corporation to meet customer's needs in a way that competitors have been unable to match?

All of the following are mentioned in the textbook as obstacles in managing the value chain EXCEPT ________.

Supply chain management is internally oriented and focuses on efficient flow of incoming materials to organisations.

All of the following are mentioned as Deming's 14 Points for Improving Management's Productivity EXCEPT ________.

According to the textbook, the two best-known quality goals are Six Sigma and Seven Beta.

GE company executives estimate that the company has saved billions in costs since 1995.

Which of the following is a question that should be asked for each and every organisational process?

According to the textbook, the two best-known quality goals are ________ and ________.

All of the following are dimensions of service quality EXCEPT ________.

According to the textbook, value chain management radically changes ________.

According to a survey of manufacturers, there were four primary benefits of value chain management: improved procurement, improved logistics, improved product development and improved customer profitability.

According to the textbook, ________ is the key description of job design in a value chain organisation.

In a short essay, list and discuss six product quality and six service quality dimensions.

If a local bakery shop and cafe bakes bread and cakes for retail and wholesale sale and runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

In a short essay, discuss technology's role in manufacturing.

Deming believed which of the following about productivity?

For organisations to improve productivity, they should focus on which of the following?

________ is a series of international quality management standards established by the International Organisation for Standardisation, which set uniform guidelines for processes to ensure that products conform to customer requirements.

According to the textbook, it is easy to see the operations management process at work in service organisations.

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

According to the textbook, the two best-known quality goals are and .