Question 1

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Accepted Answer

A)  Supply chain management 
B)  Business process reengineering 
C)  Total quality management 
D)  Quality ownership 
E)  Quality control 
A)  Supply chain management 
B)  Business process reengineering 
C)  Total quality management 
D)  Quality ownership 
E)  Quality control B

Question 2

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Accepted Answer

A)  Outsourcing 
B)  Reengineering 
C)  Controlling 
D)  Scheduling 
E)  Warehousing 
A)  Outsourcing 
B)  Reengineering 
C)  Controlling 
D)  Scheduling 
E)  Warehousing A

Question 3

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Accepted Answer

A) True 
 B)False  False

Question 4

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)  Operations scheduling 
B)  Performance analysis 
C)  Value-added analysis 
D)  Methods improvement 
E)  Quality ownership 
A)  Operations scheduling 
B)  Performance analysis 
C)  Value-added analysis 
D)  Methods improvement 
E)  Quality ownership

Question 5

Operations control includes materials management and quality control.

Accepted Answer

A) True 
 B)False

Question 6

What term describes a special ability that production does especially well to outperform the competition?

Accepted Answer

A)  Supply chain management 
B)  Total quality management 
C)  Process engineering 
D)  Operations capability 
E)  Value-added analysis 
A)  Supply chain management 
B)  Total quality management 
C)  Process engineering 
D)  Operations capability 
E)  Value-added analysis

Question 7

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Accepted Answer

A)  Distribution chain 
B)  Supply chain 
C)  Service channel 
D)  Distribution channel 
E)  Performance channel 
A)  Distribution chain 
B)  Supply chain 
C)  Service channel 
D)  Distribution channel 
E)  Performance channel

Question 8

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Accepted Answer

A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart 
A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart

Question 9

Inventory control is the means of moving resources to the producer and finished goods to the customer.

Accepted Answer

A) True 
 B)False

Question 10

What is the main advantage of using a PERT chart on a large scale project?

Accepted Answer

A)  It aids in the ordering of supplies and materials. 
B)  It shows the most time-consuming path for project completion. 
C)  It allows managers to plan for delays. 
D)  It allows managers to monitor performance by comparing results with detailed schedules. 
E)  It identifies which tasks can be performed at the same time as others. 
A)  It aids in the ordering of supplies and materials. 
B)  It shows the most time-consuming path for project completion. 
C)  It allows managers to plan for delays. 
D)  It allows managers to monitor performance by comparing results with detailed schedules. 
E)  It identifies which tasks can be performed at the same time as others.

Question 11

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Accepted Answer

A)  CEO 
B)  Operations manager 
C)  Quality manager 
D)  Floor foreman 
E)  Supply manager 
A)  CEO 
B)  Operations manager 
C)  Quality manager 
D)  Floor foreman 
E)  Supply manager

Question 12

Which of the following tracks which service or products will be produced and when?

Accepted Answer

A)  Master operations schedule 
B)  Detailed schedule 
C)  Gantt chart 
D)  Staff schedule 
E)  PERT chart 
A)  Master operations schedule 
B)  Detailed schedule 
C)  Gantt chart 
D)  Staff schedule 
E)  PERT chart

Question 13

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

Accepted Answer

A)  By creating intangible goods and services 
B)  By instituting high-contact systems 
C)  By changing capacity planning based on customer needs 
D)  By utilizing operations management techniques 
E)  By creating a fixed-position production layout 
A)  By creating intangible goods and services 
B)  By instituting high-contact systems 
C)  By changing capacity planning based on customer needs 
D)  By utilizing operations management techniques 
E)  By creating a fixed-position production layout

Question 14

Which of the following is an advantage of using a product layout plan?

Accepted Answer

A)  They do not require specialized equipment. 
B)  They can be easily rearranged for new applications. 
C)  They can only be used for custom products. 
D)  They are inflexible in nature. 
E)  Unskilled labor can be utilized. 
A)  They do not require specialized equipment. 
B)  They can be easily rearranged for new applications. 
C)  They can only be used for custom products. 
D)  They are inflexible in nature. 
E)  Unskilled labor can be utilized.

Question 15

Each stage in the supply chain adds value for the final customer.

Accepted Answer

A) True 
 B)False

Question 16

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

Accepted Answer

A)  Quality improvement teams 
B)  Quality assurance teams 
C)  Quality control teams 
D)  Quality evaluation teams 
E)  Quality review teams 
A)  Quality improvement teams 
B)  Quality assurance teams 
C)  Quality control teams 
D)  Quality evaluation teams 
E)  Quality review teams

Question 17

What is a supply chain? How can supply chain management create competitive advantage?

Accepted Answer

A supply chain is the flow of informatio

Question 18

Which type of utility is created when a company makes products available where consumers want them?

Accepted Answer

A)  Time 
B)  Place 
C)  Possession 
D)  Form 
E)  Operations 
A)  Time 
B)  Place 
C)  Possession 
D)  Form 
E)  Operations

Question 19

Which of the following would be best used when producing make-to-stock operations or mass production of a product?

Accepted Answer

A)  Fixed position layout 
B)  Process layout 
C)  Customer-product layout 
D)  Operations scheduling layout 
E)  Assembly line layout 
A)  Fixed position layout 
B)  Process layout 
C)  Customer-product layout 
D)  Operations scheduling layout 
E)  Assembly line layout

Question 20

Equipment and people are grouped according to function in which type of production layout?

Accepted Answer

A)  Fixed position 
B)  Same-steps 
C)  Custom-products 
D)  Supply-chain 
E)  Service 
A)  Fixed position 
B)  Same-steps 
C)  Custom-products 
D)  Supply-chain 
E)  Service

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Operations control includes materials management and quality control.

What term describes a special ability that production does especially well to outperform the competition?

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Inventory control is the means of moving resources to the producer and finished goods to the customer.

What is the main advantage of using a PERT chart on a large scale project?

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Which of the following tracks which service or products will be produced and when?

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

Which of the following is an advantage of using a product layout plan?

Each stage in the supply chain adds value for the final customer.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

What is a supply chain? How can supply chain management create competitive advantage?

Which type of utility is created when a company makes products available where consumers want them?

Which of the following would be best used when producing make-to-stock operations or mass production of a product?

Equipment and people are grouped according to function in which type of production layout?

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Operations control includes materials management and quality control.

What term describes a special ability that production does especially well to outperform the competition?

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Inventory control is the means of moving resources to the producer and finished goods to the customer.

What is the main advantage of using a PERT chart on a large scale project?

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Which of the following tracks which service or products will be produced and when?

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

Which of the following is an advantage of using a product layout plan?

Each stage in the supply chain adds value for the final customer.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

What is a supply chain? How can supply chain management create competitive advantage?

Which type of utility is created when a company makes products available where consumers want them?

Which of the following would be best used when producing make-to-stock operations or mass production of a product?

Equipment and people are grouped according to function in which type of production layout?

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters