Question 1

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Accepted Answer

A)  Quality control system 
B)  Process control system 
C)  Just-in-time production 
D)  Standardized production 
E)  Custom-products production 
A)  Quality control system 
B)  Process control system 
C)  Just-in-time production 
D)  Standardized production 
E)  Custom-products production

Question 2

Which department is responsible for ensuring that operations departments produce products that meet specific, predetermined standards?

Accepted Answer

A)  Purchasing 
B)  Production systems 
C)  Quality control 
D)  Productivity 
E)  Marketing 
A)  Purchasing 
B)  Production systems 
C)  Quality control 
D)  Productivity 
E)  Marketing

Question 3

How can managers and employees support quality control efforts within the organization?

Accepted Answer

A)  Identify and correct mistakes and failures 
B)  Pursue cost savings measures 
C)  Develop project schedules such as Gantt or PERT charts 
D)  Identify the critical path for activities of the project 
E)  Outline the proper sequence of events before the process begins 
A)  Identify and correct mistakes and failures 
B)  Pursue cost savings measures 
C)  Develop project schedules such as Gantt or PERT charts 
D)  Identify the critical path for activities of the project 
E)  Outline the proper sequence of events before the process begins

Question 4

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

Accepted Answer

A)  Advance planning 
B)  Materials management 
C)  Methods improvement 
D)  Quality planning 
E)  Quality ownership 
A)  Advance planning 
B)  Materials management 
C)  Methods improvement 
D)  Quality planning 
E)  Quality ownership

Question 5

What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?

Accepted Answer

A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Exclusivity 
A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Exclusivity

Question 6

Which of the following BEST describes supply chain management?

Accepted Answer

A)  The principle of improving the supply chain by focusing on the slowest step in the chain 
B)  A limitation on the number of suppliers allowed to supply a particular company 
C)  Complete movement of raw materials throughout a manufacturing or service facility 
D)  A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  The principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
A)  The principle of improving the supply chain by focusing on the slowest step in the chain 
B)  A limitation on the number of suppliers allowed to supply a particular company 
C)  Complete movement of raw materials throughout a manufacturing or service facility 
D)  A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  The principle of looking at the supply chain as a whole in order to improve the overall flow through the system

Question 7

Which of the following would be used to provide coordination for completing large-scale projects?

Accepted Answer

A)  Master schedule 
B)  Detailed schedules 
C)  Staff schedules 
D)  Project schedules 
E)  Coordination schedules 
A)  Master schedule 
B)  Detailed schedules 
C)  Staff schedules 
D)  Project schedules 
E)  Coordination schedules

Question 8

Which of the following is patterned after the successful Japanese concept of quality circles?

Accepted Answer

A)  Supply chain management 
B)  Quality improvement team 
C)  Total quality management 
D)  Quality ownership 
E)  Value-added analysis 
A)  Supply chain management 
B)  Quality improvement team 
C)  Total quality management 
D)  Quality ownership 
E)  Value-added analysis

Question 9

Why do organizations use fixed-position layouts for some goods or services?

Accepted Answer

A)  When the customer requests it 
B)  When it is more cost effective 
C)  When it increases the quality level 
D)  When it is difficult to move the good or service 
E)  When consistency in production is needed 
A)  When the customer requests it 
B)  When it is more cost effective 
C)  When it increases the quality level 
D)  When it is difficult to move the good or service 
E)  When consistency in production is needed

Question 10

A company should select the same kind of production used by most of its competitors.

Accepted Answer

A) True 
 B)False

Question 11

Which material management process describes the movement of finished goods from a business to the customer?

Accepted Answer

A)  Procurement 
B)  Purchasing 
C)  Inventory control 
D)  Transportation 
E)  Warehousing 
A)  Procurement 
B)  Purchasing 
C)  Inventory control 
D)  Transportation 
E)  Warehousing

Question 12

Performance refers to which of the following?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of product quality from unit to unit 
C)  How well the product does what it is supposed to do 
D)  The process by which a company analyzes a competitor's products to identify desirable improvement 
E)  Providing value by making products available when customers want them 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of product quality from unit to unit 
C)  How well the product does what it is supposed to do 
D)  The process by which a company analyzes a competitor's products to identify desirable improvement 
E)  Providing value by making products available when customers want them

Question 13

The sameness of product quality from unit to unit is referred to by which term?

Accepted Answer

A)  Utility 
B)  Reliability 
C)  Performance 
D)  Consistency 
E)  Quality control 
A)  Utility 
B)  Reliability 
C)  Performance 
D)  Consistency 
E)  Quality control

Question 14

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Accepted Answer

While outsourcing has usually been profi

Question 15

Which of the following is critical to the success or failure of service operations?

Accepted Answer

A)  Provider-customer contact 
B)  Internet exposure 
C)  Supply chain 
D)  Tangible services products 
E)  Supplier-manufacture contact 
A)  Provider-customer contact 
B)  Internet exposure 
C)  Supply chain 
D)  Tangible services products 
E)  Supplier-manufacture contact

Question 16

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

Accepted Answer

A product layout (also called a same-ste

Question 17

Explain how JIT production and lean manufacturing are related.

Accepted Answer

Lean manufacturing is designed for smoot

Question 18

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

Accepted Answer

A)  Materials management 
B)  Purchasing 
C)  Inventory control 
D)  Inventories of information 
E)  Supplier selection 
A)  Materials management 
B)  Purchasing 
C)  Inventory control 
D)  Inventories of information 
E)  Supplier selection

Question 19

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

Accepted Answer

A) True 
 B)False

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Which department is responsible for ensuring that operations departments produce products that meet specific, predetermined standards?

How can managers and employees support quality control efforts within the organization?

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?

Which of the following BEST describes supply chain management?

Which of the following would be used to provide coordination for completing large-scale projects?

Which of the following is patterned after the successful Japanese concept of quality circles?

Why do organizations use fixed-position layouts for some goods or services?

A company should select the same kind of production used by most of its competitors.

Which material management process describes the movement of finished goods from a business to the customer?

Performance refers to which of the following?

The sameness of product quality from unit to unit is referred to by which term?

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Which of the following is critical to the success or failure of service operations?

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

Explain how JIT production and lean manufacturing are related.

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Which department is responsible for ensuring that operations departments produce products that meet specific, predetermined standards?

How can managers and employees support quality control efforts within the organization?

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?

Which of the following BEST describes supply chain management?

Which of the following would be used to provide coordination for completing large-scale projects?

Which of the following is patterned after the successful Japanese concept of quality circles?

Why do organizations use fixed-position layouts for some goods or services?

A company should select the same kind of production used by most of its competitors.

Which material management process describes the movement of finished goods from a business to the customer?

Performance refers to which of the following?

The sameness of product quality from unit to unit is referred to by which term?

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Which of the following is critical to the success or failure of service operations?

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

Explain how JIT production and lean manufacturing are related.

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters