Question 1

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Accepted Answer

A)  Myers graphic 
B)  Critical path chart 
C)  Gantt chart 
D)  Process analysis graph 
E)  Master schedule 
A)  Myers graphic 
B)  Critical path chart 
C)  Gantt chart 
D)  Process analysis graph 
E)  Master schedule

Question 2

Which of the following is the amount of a product that a company can produce under normal working conditions?

Accepted Answer

A)  Capacity 
B)  Output 
C)  Efficiency 
D)  Burden 
E)  Performance 
A)  Capacity 
B)  Output 
C)  Efficiency 
D)  Burden 
E)  Performance

Question 3

Differentiate between high- and low-contact processes. Give an example of each.

Accepted Answer

Processes may be classified according to

Question 4

Which type of strategy emphasizes low overhead and inventory, and a limited assortment of products to attract customers?

Accepted Answer

A)  Flexibility 
B)  Quality 
C)  Low-cost 
D)  Dependability 
E)  Consistency 
A)  Flexibility 
B)  Quality 
C)  Low-cost 
D)  Dependability 
E)  Consistency

Question 5

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Accepted Answer

A)  Quality control 
B)  Quality ownership 
C)  Quality circles 
D)  Total quality management 
E)  Quality improvement teams 
A)  Quality control 
B)  Quality ownership 
C)  Quality circles 
D)  Total quality management 
E)  Quality improvement teams

Question 6

Explain time, place, and form utility.

Accepted Answer

Time utility is created when a company m

Question 7

In which type of system must the customer be actively involved in order to receive the good or service?

Accepted Answer

A)  Make-to-stock 
B)  High-contact 
C)  Intangible 
D)  Low contact 
E)  Operations process 
A)  Make-to-stock 
B)  High-contact 
C)  Intangible 
D)  Low contact 
E)  Operations process

Question 8

Describe the relationship between a firm's productivity level affect and a country's GDP.

Accepted Answer

Productivity is a measure of economic pe

Question 9

Firms that make only tangible products are engaged in goods production.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following helps to determine operations capabilities?

Accepted Answer

A)  Flexibility of activity 
B)  High-context system 
C)  Business strategy 
D)  Extent of customer contact 
E)  Production capability 
A)  Flexibility of activity 
B)  High-context system 
C)  Business strategy 
D)  Extent of customer contact 
E)  Production capability

Question 11

What goods-producing operations method is designed around specific customer specifications?

Accepted Answer

A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock 
A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock

Question 12

When a company makes products available conveniently for consumers, based on where they are, which type of utility is created?

Accepted Answer

A)  Time 
B)  Form 
C)  Place 
D)  Possession 
E)  Leisure 
A)  Time 
B)  Form 
C)  Place 
D)  Possession 
E)  Leisure

Question 13

What should a firm use to evaluate the work activities, materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?

Accepted Answer

A)  Value-added analysis 
B)  Benchmarking 
C)  Getting closer to the customer 
D)  Supply chain management 
E)  Follow-up 
A)  Value-added analysis 
B)  Benchmarking 
C)  Getting closer to the customer 
D)  Supply chain management 
E)  Follow-up

Question 14

By turning raw materials into finished goods, production creates form utility.

Accepted Answer

A) True 
 B)False

Question 15

How does outsourcing affect global supply chain management?

Accepted Answer

Outsourcing is the strategy of paying su

Question 16

Which material management process stores incoming materials for production and finished goods for distribution?

Accepted Answer

A)  Warehousing 
B)  Lean production 
C)  Transportation 
D)  Purchasing 
E)  Supply chain 
A)  Warehousing 
B)  Lean production 
C)  Transportation 
D)  Purchasing 
E)  Supply chain

Question 17

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Accepted Answer

A) True 
 B)False

Question 18

Describe the difference between the make-to-order and make-to-stock production processes.

Accepted Answer

We can classify goods production into br

Question 19

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Accepted Answer

A)  Development 
B)  Purchasing 
C)  Goods control 
D)  Quality control 
E)  Wholesaling 
A)  Development 
B)  Purchasing 
C)  Goods control 
D)  Quality control 
E)  Wholesaling

Question 20

Operations capability is a special ability that production does especially well to outperform the competition.

Accepted Answer

A) True 
 B)False

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which of the following is the amount of a product that a company can produce under normal working conditions?

Differentiate between high- and low-contact processes. Give an example of each.

Which type of strategy emphasizes low overhead and inventory, and a limited assortment of products to attract customers?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Explain time, place, and form utility.

In which type of system must the customer be actively involved in order to receive the good or service?

Describe the relationship between a firm's productivity level affect and a country's GDP.

Firms that make only tangible products are engaged in goods production.

Which of the following helps to determine operations capabilities?

What goods-producing operations method is designed around specific customer specifications?

When a company makes products available conveniently for consumers, based on where they are, which type of utility is created?

What should a firm use to evaluate the work activities, materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?

By turning raw materials into finished goods, production creates form utility.

How does outsourcing affect global supply chain management?

Which material management process stores incoming materials for production and finished goods for distribution?

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Describe the difference between the make-to-order and make-to-stock production processes.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Operations capability is a special ability that production does especially well to outperform the competition.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which of the following is the amount of a product that a company can produce under normal working conditions?

Differentiate between high- and low-contact processes. Give an example of each.

Which type of strategy emphasizes low overhead and inventory, and a limited assortment of products to attract customers?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Explain time, place, and form utility.

In which type of system must the customer be actively involved in order to receive the good or service?

Describe the relationship between a firm's productivity level affect and a country's GDP.

Firms that make only tangible products are engaged in goods production.

Which of the following helps to determine operations capabilities?

What goods-producing operations method is designed around specific customer specifications?

When a company makes products available conveniently for consumers, based on where they are, which type of utility is created?

What should a firm use to evaluate the work activities, materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?

By turning raw materials into finished goods, production creates form utility.

How does outsourcing affect global supply chain management?

Which material management process stores incoming materials for production and finished goods for distribution?

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Describe the difference between the make-to-order and make-to-stock production processes.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Operations capability is a special ability that production does especially well to outperform the competition.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters