Question 1

What type of strategy to attract customers should a firm that promotes quick and on time delivery utilize?

Accepted Answer

A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Accessibility 
A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Accessibility

Question 2

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis. The sales department may be considered the engineering department's internal customer.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following indicates the critical path needed for the completion of large projects?

Accepted Answer

A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart 
A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart

Question 4

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Accepted Answer

A) True 
 B)False

Question 5

What is the main advantage of effective process layouts?

Accepted Answer

A)  Flexibility 
B)  Cost 
C)  Speed 
D)  Quality 
E)  Performance 
A)  Flexibility 
B)  Cost 
C)  Speed 
D)  Quality 
E)  Performance

Question 6

Which of the following BEST describes total quality management?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of a product's quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  A certification program attesting that an operations process has met rigorous requirements 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of a product's quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  A certification program attesting that an operations process has met rigorous requirements

Question 7

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

Accepted Answer

Both are scheduling tools used in projec

Question 8

Material management requires the negation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods. Which process supports this activity?

Accepted Answer

A)  Supplier selection 
B)  Purchasing 
C)  Inventory control 
D)  Production 
E)  Materials management 
A)  Supplier selection 
B)  Purchasing 
C)  Inventory control 
D)  Production 
E)  Materials management

Question 9

Differentiate between goods production and service operations.

Accepted Answer

Goods production involves tangible produ

Question 10

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Accepted Answer

Utility is a product's ability

Question 11

Which of the following refers to a set of methods and technologies used to produce a good or service?

Accepted Answer

A)  Quality ownership 
B)  Production 
C)  Utility 
D)  Value added analysis 
E)  Operations process 
A)  Quality ownership 
B)  Production 
C)  Utility 
D)  Value added analysis 
E)  Operations process

Question 12

Which term refers to how well a product does what it is supposed to do?

Accepted Answer

A)  Capacity 
B)  Consistency 
C)  Reliability 
D)  Performance 
E)  Quality control 
A)  Capacity 
B)  Consistency 
C)  Reliability 
D)  Performance 
E)  Quality control

Question 13

A fixed-position layout is most effective when there is a large-volume make-to-stock operation in place.

Accepted Answer

A) True 
 B)False

Question 14

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Accepted Answer

A) True 
 B)False

Question 15

Quality improvement teams are groups of employees from various work areas who define, analyze, and solve common production problems.

Accepted Answer

A) True 
 B)False

Question 16

When planning for quality, two key elements are

Accepted Answer

A)  speed and dependability. 
B)  consistency and accuracy. 
C)  flexibility and accuracy. 
D)  dependability and flexibility. 
E)  performance and consistency. 
A)  speed and dependability. 
B)  consistency and accuracy. 
C)  flexibility and accuracy. 
D)  dependability and flexibility. 
E)  performance and consistency.

Question 17

Explain competitive product analysis.

Accepted Answer

Competitive product analysis is a proces

Question 18

Which type of layout is designed to move resources through a smooth, fixed sequence of steps?

Accepted Answer

A)  Same-steps 
B)  Location 
C)  Custom-products 
D)  Quality 
E)  Make-to-order 
A)  Same-steps 
B)  Location 
C)  Custom-products 
D)  Quality 
E)  Make-to-order

Question 19

Services are more tangible, more customized, and more storable than most products.

Accepted Answer

A) True 
 B)False

Question 20

If parts A, B, and C must be produced this week, a detailed schedule will indicate the sequence of work.

Accepted Answer

A) True 
 B)False

What type of strategy to attract customers should a firm that promotes quick and on time delivery utilize?

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis. The sales department may be considered the engineering department's internal customer.

Which of the following indicates the critical path needed for the completion of large projects?

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

What is the main advantage of effective process layouts?

Which of the following BEST describes total quality management?

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

Material management requires the negation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods. Which process supports this activity?

Differentiate between goods production and service operations.

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Which of the following refers to a set of methods and technologies used to produce a good or service?

Which term refers to how well a product does what it is supposed to do?

A fixed-position layout is most effective when there is a large-volume make-to-stock operation in place.

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Quality improvement teams are groups of employees from various work areas who define, analyze, and solve common production problems.

When planning for quality, two key elements are

Explain competitive product analysis.

Which type of layout is designed to move resources through a smooth, fixed sequence of steps?

Services are more tangible, more customized, and more storable than most products.

If parts A, B, and C must be produced this week, a detailed schedule will indicate the sequence of work.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

What type of strategy to attract customers should a firm that promotes quick and on time delivery utilize?

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis. The sales department may be considered the engineering department's internal customer.

Which of the following indicates the critical path needed for the completion of large projects?

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

What is the main advantage of effective process layouts?

Which of the following BEST describes total quality management?

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

Material management requires the negation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods. Which process supports this activity?

Differentiate between goods production and service operations.

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Which of the following refers to a set of methods and technologies used to produce a good or service?

Which term refers to how well a product does what it is supposed to do?

A fixed-position layout is most effective when there is a large-volume make-to-stock operation in place.

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Quality improvement teams are groups of employees from various work areas who define, analyze, and solve common production problems.

When planning for quality, two key elements are

Explain competitive product analysis.

Which type of layout is designed to move resources through a smooth, fixed sequence of steps?

Services are more tangible, more customized, and more storable than most products.

If parts A, B, and C must be produced this week, a detailed schedule will indicate the sequence of work.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters