Question 1

In operations control, production managers monitor production performance by which method?

Accepted Answer

A)  Comparing results with detailed plans and schedules 
B)  Checking on each worker on the production floor 
C)  Observing activities from a platform above the workers 
D)  Constantly talking with employees involved 
E)  Performing spot checks of worker performance 
A)  Comparing results with detailed plans and schedules 
B)  Checking on each worker on the production floor 
C)  Observing activities from a platform above the workers 
D)  Constantly talking with employees involved 
E)  Performing spot checks of worker performance

Question 2

In a TQM environment, what are some steps that companies use to emphasize the importance of quality?

Accepted Answer

To ensure high-quality goods and service

Question 3

Successful companies often focus total quality management efforts on both the quantity and quality of goods produced or delivered, known as

Accepted Answer

A)  cost of quality. 
B)  supply chain management. 
C)  material management. 
D)  productivity. 
E)  quality ownership. 
A)  cost of quality. 
B)  supply chain management. 
C)  material management. 
D)  productivity. 
E)  quality ownership.

Question 4

Which term refers to all the activities involved in making products-goods and services-for customers?

Accepted Answer

A)  Operations 
B)  Processes 
C)  Planning 
D)  Scheduling 
E)  Performance 
A)  Operations 
B)  Processes 
C)  Planning 
D)  Scheduling 
E)  Performance

Question 5

What type of planning has the greatest effect on production costs and flexibility?

Accepted Answer

A)  Capacity 
B)  Layout 
C)  Quality 
D)  Location 
E)  Process 
A)  Capacity 
B)  Layout 
C)  Quality 
D)  Location 
E)  Process

Question 6

When a company produces products when consumers want them, it creates which type of utility?

Accepted Answer

A)  Ownership 
B)  Time 
C)  Form 
D)  Place 
E)  Value 
A)  Ownership 
B)  Time 
C)  Form 
D)  Place 
E)  Value

Question 7

What can be used to identify the sequence of activities, movements of materials and work performed?

Accepted Answer

A)  Operations schedules 
B)  Process flowcharts 
C)  Gantt charts 
D)  PERT charts 
E)  Project schedules 
A)  Operations schedules 
B)  Process flowcharts 
C)  Gantt charts 
D)  PERT charts 
E)  Project schedules

Question 8

Which of the following BEST describes ISO 14000?

Accepted Answer

A)  The concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  A certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A standardized method of evaluating a company's greenhouse gas emissions 
E)  A certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles 
A)  The concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  A certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A standardized method of evaluating a company's greenhouse gas emissions 
E)  A certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles

Question 9

Why does each company's operations capability match up with its business strategy?

Accepted Answer

Each company's operations capability mat

Question 10

When a company shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Accepted Answer

A)  Distribution chain management 
B)  Total quality management 
C)  Supply chain management 
D)  Service channel analysis 
E)  Supplier selection analysis 
A)  Distribution chain management 
B)  Total quality management 
C)  Supply chain management 
D)  Service channel analysis 
E)  Supplier selection analysis

Question 11

Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?

Accepted Answer

A)  Location planning 
B)  Quality planning 
C)  Technology planning 
D)  Long-range capacity planning 
E)  Layout planning 
A)  Location planning 
B)  Quality planning 
C)  Technology planning 
D)  Long-range capacity planning 
E)  Layout planning

Question 12

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Accepted Answer

A)  Quality reliability analysis 
B)  Benchmarking 
C)  Performance quality analysis 
D)  Competitive product analysis 
E)  Quality outsourcing 
A)  Quality reliability analysis 
B)  Benchmarking 
C)  Performance quality analysis 
D)  Competitive product analysis 
E)  Quality outsourcing

Question 13

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Accepted Answer

A)  Gantt chart 
B)  Process flowchart 
C)  Detailed schedule 
D)  Master production schedule 
E)  PERT chart 
A)  Gantt chart 
B)  Process flowchart 
C)  Detailed schedule 
D)  Master production schedule 
E)  PERT chart

Question 14

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

Accepted Answer

A)  Quality system 
B)  Lean system 
C)  Managed system 
D)  Production system 
E)  Flexible system 
A)  Quality system 
B)  Lean system 
C)  Managed system 
D)  Production system 
E)  Flexible system

Question 15

Which term describes services that cannot be produced ahead of time?

Accepted Answer

A)  Transformed 
B)  Low-contact 
C)  Unstorable 
D)  Intangible 
E)  Consistent 
A)  Transformed 
B)  Low-contact 
C)  Unstorable 
D)  Intangible 
E)  Consistent

Question 16

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S. companies.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following BEST describes competitive product analysis?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of a product's quality from unit to unit 
C)  The process by which a company analyzes a different company's products to identify desirable improvements 
D)  The sum of all activities involved in getting a high-quality product into the marketplace 
E)  Examining a product to improve its form utility 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of a product's quality from unit to unit 
C)  The process by which a company analyzes a different company's products to identify desirable improvements 
D)  The sum of all activities involved in getting a high-quality product into the marketplace 
E)  Examining a product to improve its form utility

Question 18

What is an operations capability?

Accepted Answer

Operations capability refers to the acti

Question 19

When a firm produces goods for mass consumption, what type of goods production method is generally used?

Accepted Answer

A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock 
A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock

Question 20

The systematic direction and control of activities that transform resources into finished products is known as which of the following?

Accepted Answer

A)  Service operations 
B)  Operations capability 
C)  Operations management 
D)  Good operations 
E)  Process capability 
A)  Service operations 
B)  Operations capability 
C)  Operations management 
D)  Good operations 
E)  Process capability

In operations control, production managers monitor production performance by which method?

In a TQM environment, what are some steps that companies use to emphasize the importance of quality?

Successful companies often focus total quality management efforts on both the quantity and quality of goods produced or delivered, known as

Which term refers to all the activities involved in making products-goods and services-for customers?

What type of planning has the greatest effect on production costs and flexibility?

When a company produces products when consumers want them, it creates which type of utility?

What can be used to identify the sequence of activities, movements of materials and work performed?

Which of the following BEST describes ISO 14000?

Why does each company's operations capability match up with its business strategy?

When a company shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

Which term describes services that cannot be produced ahead of time?

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S. companies.

Which of the following BEST describes competitive product analysis?

What is an operations capability?

When a firm produces goods for mass consumption, what type of goods production method is generally used?

The systematic direction and control of activities that transform resources into finished products is known as which of the following?

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

In operations control, production managers monitor production performance by which method?

In a TQM environment, what are some steps that companies use to emphasize the importance of quality?

Successful companies often focus total quality management efforts on both the quantity and quality of goods produced or delivered, known as

Which term refers to all the activities involved in making products-goods and services-for customers?

What type of planning has the greatest effect on production costs and flexibility?

When a company produces products when consumers want them, it creates which type of utility?

What can be used to identify the sequence of activities, movements of materials and work performed?

Which of the following BEST describes ISO 14000?

Why does each company's operations capability match up with its business strategy?

When a company shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

Which term describes services that cannot be produced ahead of time?

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S. companies.

Which of the following BEST describes competitive product analysis?

What is an operations capability?

When a firm produces goods for mass consumption, what type of goods production method is generally used?

The systematic direction and control of activities that transform resources into finished products is known as which of the following?

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters