Question 1

Which of the following BEST describes ISO 9000?

Accepted Answer

A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers 
A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers

Question 2

Describe the differences among transportation, warehousing, and inventory control in the materials management process.

Accepted Answer

Transportation is the means of moving re

Question 3

In a low-contact system, the customer must be a part of the system to receive the service.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Accepted Answer

A)  Materials handling 
B)  Inventory control 
C)  Quality control 
D)  Wholesaling 
E)  Distribution control 
A)  Materials handling 
B)  Inventory control 
C)  Quality control 
D)  Wholesaling 
E)  Distribution control

Question 5

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are

Question 6

The goal of supply chain management is better overall flow in the system.

Accepted Answer

A) True 
 B)False

Question 7

Value-added analysis might focus on both the elimination of waste and cost minimization.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is the ability of a product to satisfy a human want or need?

Accepted Answer

A)  Utility 
B)  Relative advantage 
C)  Content 
D)  Satisfaction 
E)  Quality ownership 
A)  Utility 
B)  Relative advantage 
C)  Content 
D)  Satisfaction 
E)  Quality ownership

Question 9

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Accepted Answer

A) True 
 B)False

Question 10

Staff schedules identify which products will be produced and when.

Accepted Answer

A) True 
 B)False

Question 11

A detailed schedule will consider employees' needs and the company's efficiency and cost, including demand for production.

Accepted Answer

A) True 
 B)False

Question 12

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Accepted Answer

A)  Product 
B)  Custom-products 
C)  Same-steps 
D)  Hybrid 
E)  Make-to-stock 
A)  Product 
B)  Custom-products 
C)  Same-steps 
D)  Hybrid 
E)  Make-to-stock

Question 13

Which of the following terms includes all activities involved in getting quality products into the marketplace?

Accepted Answer

A)  Quality control 
B)  Quality reliability 
C)  Total quality management 
D)  Performance quality 
E)  Quality overview 
A)  Quality control 
B)  Quality reliability 
C)  Total quality management 
D)  Performance quality 
E)  Quality overview

Question 14

Describe two alternatives for production facility layouts.

Accepted Answer

In a custom-products layout, equipment a

Question 15

In which of the following is the customer part of the system during service delivery?

Accepted Answer

A)  A high-contact system 
B)  A low-contact system 
C)  A customer system 
D)  A quality system 
E)  A utility system 
A)  A high-contact system 
B)  A low-contact system 
C)  A customer system 
D)  A quality system 
E)  A utility system

Question 16

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Accepted Answer

A)  Quality 
B)  Production 
C)  Quantity 
D)  Clarification 
E)  Capacity 
A)  Quality 
B)  Production 
C)  Quantity 
D)  Clarification 
E)  Capacity

Question 17

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Accepted Answer

A) True 
 B)False

Question 18

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Accepted Answer

A) True 
 B)False

Question 19

Consistency refers to which of the following?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The sameness of product quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  Providing value by making products available where customers want them 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The sameness of product quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  Providing value by making products available where customers want them

Question 20

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Which of the following BEST describes ISO 9000?

Describe the differences among transportation, warehousing, and inventory control in the materials management process.

In a low-contact system, the customer must be a part of the system to receive the service.

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Describe the five most commonly used tools for TQM.

The goal of supply chain management is better overall flow in the system.

Value-added analysis might focus on both the elimination of waste and cost minimization.

Which of the following is the ability of a product to satisfy a human want or need?

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Staff schedules identify which products will be produced and when.

A detailed schedule will consider employees' needs and the company's efficiency and cost, including demand for production.

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Which of the following terms includes all activities involved in getting quality products into the marketplace?

Describe two alternatives for production facility layouts.

In which of the following is the customer part of the system during service delivery?

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Consistency refers to which of the following?

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

Which of the following BEST describes ISO 9000?

Describe the differences among transportation, warehousing, and inventory control in the materials management process.

In a low-contact system, the customer must be a part of the system to receive the service.

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Describe the five most commonly used tools for TQM.

The goal of supply chain management is better overall flow in the system.

Value-added analysis might focus on both the elimination of waste and cost minimization.

Which of the following is the ability of a product to satisfy a human want or need?

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Staff schedules identify which products will be produced and when.

A detailed schedule will consider employees' needs and the company's efficiency and cost, including demand for production.

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Which of the following terms includes all activities involved in getting quality products into the marketplace?

Describe two alternatives for production facility layouts.

In which of the following is the customer part of the system during service delivery?

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Consistency refers to which of the following?

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

The U.S. Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters