Question 1

Which sentence includes only positive language?

Accepted Answer

A) The customer service department is closed after 6:00 p.m. 
B) You cannot use a pen with green ink to complete the form. 
C) Your tax refund should arrive after April 20. 
D) The customer failed to provide her zip code. 
E) We must deny your request to change your password over the phone. 
A) The customer service department is closed after 6:00 p.m. 
B) You cannot use a pen with green ink to complete the form. 
C) Your tax refund should arrive after April 20. 
D) The customer failed to provide her zip code. 
E) We must deny your request to change your password over the phone.

Question 2

Elements of written communication such as spelling,abbreviations,and punctuation are known as mechanics.

Accepted Answer

A) True 
 B)False

Question 3

All else being equal,an idea with more space devoted to it will be judged as more important than an idea covered more briefly.

Accepted Answer

A) True 
 B)False

Question 4

Your message is inaccurate if you

Accepted Answer

A) include the who,what,when,where,and why. 
B) omit something important that readers should know. 
C) take care with the mechanics. 
D) truthfully present the facts and figures. 
E) present information without manipulating your readers. 
A) include the who,what,when,where,and why. 
B) omit something important that readers should know. 
C) take care with the mechanics. 
D) truthfully present the facts and figures. 
E) present information without manipulating your readers.

Question 5

A platitude is

Accepted Answer

A) a transitional expression that connects ideas in logical fashion. 
B) a trite or obvious statement that implies a condescending attitude. 
C) a paragraph that lacks both parallel structure and unity. 
D) a series of short,simple sentences that explain a single idea. 
E) an overconfident statement that implies arrogance. 
A) a transitional expression that connects ideas in logical fashion. 
B) a trite or obvious statement that implies a condescending attitude. 
C) a paragraph that lacks both parallel structure and unity. 
D) a series of short,simple sentences that explain a single idea. 
E) an overconfident statement that implies arrogance.

Question 6

Concrete language is vigorous only if it is sufficiently emotionally charged to stimulate a response.

Accepted Answer

A) True 
 B)False

Question 7

Which statement does not contain a dangling expression?

Accepted Answer

A) Eric informed Jason about the policy changes,but he doesn't like the changes. 
B) While reviewing the corporate report,a few discrepancies were found. 
C) During a trip to the Boston office,the auditor will review the financial reports. 
D) Abraham Lincoln wrote the Gettysburg Address while traveling to Gettysburg on the back of an envelope. 
E) The manager plans to address the use of cell phones in weekly meetings. 
A) Eric informed Jason about the policy changes,but he doesn't like the changes. 
B) While reviewing the corporate report,a few discrepancies were found. 
C) During a trip to the Boston office,the auditor will review the financial reports. 
D) Abraham Lincoln wrote the Gettysburg Address while traveling to Gettysburg on the back of an envelope. 
E) The manager plans to address the use of cell phones in weekly meetings.

Question 8

In what situations should you not focus attention on the reader?

Accepted Answer

The "you" attitude should be avoided whe

Question 9

Microsoft Word now has an icon to edit written documents.This feature is called:

Accepted Answer

A) Change Icon 
B) Doc Edit 
C) Dictionary 
D) Track Changes 
E) Edit Changes 
A) Change Icon 
B) Doc Edit 
C) Dictionary 
D) Track Changes 
E) Edit Changes

Question 10

Readers will see your writing as unoriginal and even monotonous if you add the ending -ize to transform nouns into verbs such as agenda into agendize).

Accepted Answer

A) True 
 B)False

Question 11

Which statement about jargon is correct?

Accepted Answer

A) Jargon is effective when one is communicating with individuals in the same field. 
B) Jargon can help a computer technician explain a network problem to a nontechnical manager. 
C) Business writers should use jargon to impress their readers. 
D) Slang is a synonym for jargon. 
E) Jargon should be avoided in all business situations. 
A) Jargon is effective when one is communicating with individuals in the same field. 
B) Jargon can help a computer technician explain a network problem to a nontechnical manager. 
C) Business writers should use jargon to impress their readers. 
D) Slang is a synonym for jargon. 
E) Jargon should be avoided in all business situations.

Question 12

Completeness is the most important attribute of a business message.

Accepted Answer

A) True 
 B)False

Question 13

To be sure your message is understood,use as much specific jargon as possible when communicating with people outside your organization.

Accepted Answer

A) True 
 B)False

Question 14

A paragraph has coherence when each sentence

Accepted Answer

A) is connected smoothly to the sentence before and the sentence after. 
B) uses parallel construction to develop one idea consistently and logically. 
C) demonstrates the "you" attitude through implied or stated reader benefits. 
D) uses nondiscriminatory language. 
E) uses the appropriate typeface and mechanics. 
A) is connected smoothly to the sentence before and the sentence after. 
B) uses parallel construction to develop one idea consistently and logically. 
C) demonstrates the "you" attitude through implied or stated reader benefits. 
D) uses nondiscriminatory language. 
E) uses the appropriate typeface and mechanics.

Question 15

To achieve a sincere tone,avoid obvious flattery.

Accepted Answer

A) True 
 B)False

Question 16

In some messages,you can save space by stating information and substituting clauses for adjectives or adverbs.

Accepted Answer

A) True 
 B)False

Question 17

Explain what is meant by style and briefly describe some elements of style.

Accepted Answer

Style consists of the effectiveness of t

Question 18

Discuss the following communication principle: "Use a courteous and sincere tone." Explain how to achieve this tone and what to avoid.Include examples to illustrate your discussion.

Accepted Answer

The message must indicate that the write

Question 19

Adapting your language to the reader's needs helps you convey an appropriately condescending attitude.

Accepted Answer

A) True 
 B)False

Question 20

A sentence that consists of one independent clause that can stand alone as a complete thought is a simple sentence.

Accepted Answer

A) True 
 B)False

Which sentence includes only positive language?

Elements of written communication such as spelling,abbreviations,and punctuation are known as mechanics.

All else being equal,an idea with more space devoted to it will be judged as more important than an idea covered more briefly.

Your message is inaccurate if you

A platitude is

Concrete language is vigorous only if it is sufficiently emotionally charged to stimulate a response.

Which statement does not contain a dangling expression?

In what situations should you not focus attention on the reader?

Microsoft Word now has an icon to edit written documents.This feature is called:

Readers will see your writing as unoriginal and even monotonous if you add the ending -ize to transform nouns into verbs such as agenda into agendize).

Which statement about jargon is correct?

Completeness is the most important attribute of a business message.

To be sure your message is understood,use as much specific jargon as possible when communicating with people outside your organization.

A paragraph has coherence when each sentence

To achieve a sincere tone,avoid obvious flattery.

In some messages,you can save space by stating information and substituting clauses for adjectives or adverbs.

Explain what is meant by style and briefly describe some elements of style.

Discuss the following communication principle: "Use a courteous and sincere tone." Explain how to achieve this tone and what to avoid.Include examples to illustrate your discussion.

Adapting your language to the reader's needs helps you convey an appropriately condescending attitude.

A sentence that consists of one independent clause that can stand alone as a complete thought is a simple sentence.

Understanding-Business-Communication

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters

Exam 5: Revising-Your-Writing

Which sentence includes only positive language?

Elements of written communication such as spelling,abbreviations,and punctuation are known as mechanics.

All else being equal,an idea with more space devoted to it will be judged as more important than an idea covered more briefly.

Your message is inaccurate if you

A platitude is

Concrete language is vigorous only if it is sufficiently emotionally charged to stimulate a response.

Which statement does not contain a dangling expression?

In what situations should you not focus attention on the reader?

Microsoft Word now has an icon to edit written documents.This feature is called:

Readers will see your writing as unoriginal and even monotonous if you add the ending -ize to transform nouns into verbs such as agenda into agendize).

Which statement about jargon is correct?

Completeness is the most important attribute of a business message.

To be sure your message is understood,use as much specific jargon as possible when communicating with people outside your organization.

A paragraph has coherence when each sentence

To achieve a sincere tone,avoid obvious flattery.

In some messages,you can save space by stating information and substituting clauses for adjectives or adverbs.

Explain what is meant by style and briefly describe some elements of style.

Discuss the following communication principle: "Use a courteous and sincere tone." Explain how to achieve this tone and what to avoid.Include examples to illustrate your discussion.

Adapting your language to the reader's needs helps you convey an appropriately condescending attitude.

A sentence that consists of one independent clause that can stand alone as a complete thought is a simple sentence.

Understanding-Business-Communication

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters