Question 1

Which of the following is an example of a sedentary activity that does not play a crucial role in increasing positive mood?

Accepted Answer

A)  going on a ski vacation 
B)  playing video games at home 
C)  going to a party with friends 
D)  going for a hike in the mountains 
E)  eating a meal with family members 
A)  going on a ski vacation 
B)  playing video games at home 
C)  going to a party with friends 
D)  going for a hike in the mountains 
E)  eating a meal with family members

Question 2

Activities that are formal or sedentary are more strongly associated with increases in positive mood than activities that are physical, informal, or epicurean.

Accepted Answer

A) True 
 B)False

Question 3

Moods tend to be more action oriented in nature than emotions.

Accepted Answer

A) True 
 B)False

Question 4

Robert Springer woke up in the morning and felt a sense of joy and peace as he got ready for work. At work, though challenges came his way, he tackled them without getting stressed about them. This feeling lasted for several days that week. What is one of the reasons that Springer's feeling can be categorized as a mood and not as an emotion?

Accepted Answer

A)  It is indicated by a facial expression. 
B)  It is brought about by a specific event. 
C)  It is prolonged in nature. 
D)  It is a positive feeling. 
E)  It is more intense than emotions. 
A)  It is indicated by a facial expression. 
B)  It is brought about by a specific event. 
C)  It is prolonged in nature. 
D)  It is a positive feeling. 
E)  It is more intense than emotions.

Question 5

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

Accepted Answer

A) True 
 B)False

Question 6

Explain how stress affects emotions and moods.

Accepted Answer

Stressful daily events at work such as a

Question 7

Which of the following emotions did philosopher René Descartes identify as one of the six emotions which he called simple and primitive passions?

Accepted Answer

A)  wonder 
B)  confidence 
C)  persuasion 
D)  anticipation 
E)  encouragement 
A)  wonder 
B)  confidence 
C)  persuasion 
D)  anticipation 
E)  encouragement

Question 8

Rachel Hartley was a top graduate management student who now works as a project manager at a retail firm. However, in spite of her strong education background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from?

Accepted Answer

A)  low emotional dissonance 
B)  low emotional intelligence 
C)  downing effect 
D)  low cognitive dissonance 
E)  depressive realism 
A)  low emotional dissonance 
B)  low emotional intelligence 
C)  downing effect 
D)  low cognitive dissonance 
E)  depressive realism

Question 9

________ refers to individual differences in strength with which individuals experience their emotions.

Accepted Answer

A)  Hawthorne effect 
B)  Positivity offset 
C)  Intelligence quotient 
D)  Affect intensity 
E)  Ambiguity effect 
A)  Hawthorne effect 
B)  Positivity offset 
C)  Intelligence quotient 
D)  Affect intensity 
E)  Ambiguity effect

Question 10

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Accepted Answer

A)  Emotional dissonance 
B)  Collective efficacy 
C)  Self-concordance 
D)  Social loafing 
E)  Positivity offset 
A)  Emotional dissonance 
B)  Collective efficacy 
C)  Self-concordance 
D)  Social loafing 
E)  Positivity offset

Question 11

Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in Washington. During the course of her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.

Accepted Answer

A)  cognitive dissonance 
B)  social loafing 
C)  self-concordance 
D)  emotional labor 
E)  positivity offset 
A)  cognitive dissonance 
B)  social loafing 
C)  self-concordance 
D)  emotional labor 
E)  positivity offset

Question 12

Which of the following is an example of surface acting?

Accepted Answer

A)  a colleague making an effort to get along with a difficult team mate 
B)  an employee expressing her true admiration for her colleague 
C)  an employee striving to like her job even though it feels uninteresting 
D)  an employee masking her emotions of distrust toward the management 
E)  an employee retorting back at an annoying customer 
A)  a colleague making an effort to get along with a difficult team mate 
B)  an employee expressing her true admiration for her colleague 
C)  an employee striving to like her job even though it feels uninteresting 
D)  an employee masking her emotions of distrust toward the management 
E)  an employee retorting back at an annoying customer

Question 13

Which of the following statements is true regarding sources of moods and emotions?

Accepted Answer

A)  Intensity of negative emotions increases with age. 
B)  Physical and informal activities increase positive mood. 
C)  Reduced sleep makes a person more alert during waking hours. 
D)  Weather has a controlling effect on moods. 
E)  Mounting levels of stress at work create positive emotions. 
A)  Intensity of negative emotions increases with age. 
B)  Physical and informal activities increase positive mood. 
C)  Reduced sleep makes a person more alert during waking hours. 
D)  Weather has a controlling effect on moods. 
E)  Mounting levels of stress at work create positive emotions.

Question 14

Discuss the affective events theory.

Accepted Answer

A model called affective events theory (

Question 15

Negative affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)  nervousness 
B)  anxiety 
C)  stress 
D)  depression 
E)  relaxation 
A)  nervousness 
B)  anxiety 
C)  stress 
D)  depression 
E)  relaxation

Question 16

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  cognition 
C)  insight 
D)  attention 
E)  knowledge 
A)  affect 
B)  cognition 
C)  insight 
D)  attention 
E)  knowledge

Question 17

Which of the following statements is true regarding surface acting?

Accepted Answer

A)  It deals with expressing felt emotions toward a person or event. 
B)  It involves changing one's likes and dislikes to be in sync with display rules. 
C)  It involves displaying one's true feelings explicitly toward a person. 
D)  It involves trying to modify our true inner feelings based on display rules. 
E)  It involves forgoing emotional expressions in response to display rules. 
A)  It deals with expressing felt emotions toward a person or event. 
B)  It involves changing one's likes and dislikes to be in sync with display rules. 
C)  It involves displaying one's true feelings explicitly toward a person. 
D)  It involves trying to modify our true inner feelings based on display rules. 
E)  It involves forgoing emotional expressions in response to display rules.

Question 18

According to the affective events theory, work events trigger positive or negative emotional reactions among employees and these reactions influence their job performance and satisfaction.

Accepted Answer

A) True 
 B)False

Question 19

Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters, artists, and designers to come up with effective branding solutions for products. For one of the company's esteemed clients, Wang and her team need to brainstorm ideas for a slogan for the client's new line of clothing. In such a situation, why is it particularly important for Wang to keep her team happy?

Accepted Answer

A)  People are less likely to use rules of thumb when they are in a good mood. 
B)  People are more creative and produce more ideas when they are in a good mood. 
C)  People tend to make decisions quickly when they are in a good mood. 
D)  People take a long time at processing information when they are in a good mood. 
E)  People tend to weigh all options to make less likely decisions when in a good mood. 
A)  People are less likely to use rules of thumb when they are in a good mood. 
B)  People are more creative and produce more ideas when they are in a good mood. 
C)  People tend to make decisions quickly when they are in a good mood. 
D)  People take a long time at processing information when they are in a good mood. 
E)  People tend to weigh all options to make less likely decisions when in a good mood.

Question 20

Which of the following is true according to the affective events theory?

Accepted Answer

A)  Employees react emotionally to events at work which affects their job performance and satisfaction. 
B)  Employees scoring high on the personality trait of extraversion tend to be more successful at the workplace. 
C)  Employees who score high on emotional stability are more likely to react strongly to negative events. 
D)  Emotions of an employee are independent of his age and gender. 
E)  Employees who experience emotional dissonance at work can only be motivated with the help of money. 
A)  Employees react emotionally to events at work which affects their job performance and satisfaction. 
B)  Employees scoring high on the personality trait of extraversion tend to be more successful at the workplace. 
C)  Employees who score high on emotional stability are more likely to react strongly to negative events. 
D)  Emotions of an employee are independent of his age and gender. 
E)  Employees who experience emotional dissonance at work can only be motivated with the help of money.

Which of the following is an example of a sedentary activity that does not play a crucial role in increasing positive mood?

Activities that are formal or sedentary are more strongly associated with increases in positive mood than activities that are physical, informal, or epicurean.

Moods tend to be more action oriented in nature than emotions.

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

Explain how stress affects emotions and moods.

Which of the following emotions did philosopher René Descartes identify as one of the six emotions which he called simple and primitive passions?

________ refers to individual differences in strength with which individuals experience their emotions.

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Which of the following is an example of surface acting?

Which of the following statements is true regarding sources of moods and emotions?

Discuss the affective events theory.

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true regarding surface acting?

According to the affective events theory, work events trigger positive or negative emotional reactions among employees and these reactions influence their job performance and satisfaction.

Which of the following is true according to the affective events theory?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Which of the following is an example of a sedentary activity that does not play a crucial role in increasing positive mood?

Activities that are formal or sedentary are more strongly associated with increases in positive mood than activities that are physical, informal, or epicurean.

Moods tend to be more action oriented in nature than emotions.

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

Explain how stress affects emotions and moods.

Which of the following emotions did philosopher René Descartes identify as one of the six emotions which he called simple and primitive passions?

________ refers to individual differences in strength with which individuals experience their emotions.

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Which of the following is an example of surface acting?

Which of the following statements is true regarding sources of moods and emotions?

Discuss the affective events theory.

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true regarding surface acting?

According to the affective events theory, work events trigger positive or negative emotional reactions among employees and these reactions influence their job performance and satisfaction.

Which of the following is true according to the affective events theory?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters