Question 1

Which of the following mood dimensions is a pure marker of high negative affect?

Accepted Answer

A)  relaxation 
B)  boredom 
C)  fatigue 
D)  nervousness 
E)  depression 
A)  relaxation 
B)  boredom 
C)  fatigue 
D)  nervousness 
E)  depression

Question 2

________ emotions are emotions that people actually experience, despite what they might display.

Accepted Answer

A)  Disseminative 
B)  Conditional 
C)  Felt 
D)  Cognitive 
E)  Surface 
A)  Disseminative 
B)  Conditional 
C)  Felt 
D)  Cognitive 
E)  Surface

Question 3

Gerard Yoder believes that every time he picks up his daughter, Penny, from school, it brings him good luck. The last time he picked her up from school, he won a lottery ticket. Today, after he received her from school, he reached his office and found out that he has been promoted. Which of the following concepts best describes Yoder's belief?

Accepted Answer

A)  affect intensity 
B)  illusory superiority 
C)  bandwagon effect 
D)  positive bias 
E)  illusory correlation 
A)  affect intensity 
B)  illusory superiority 
C)  bandwagon effect 
D)  positive bias 
E)  illusory correlation

Question 4

Which of the following statements is most likely to be true regarding moods?

Accepted Answer

A)  Moods are more fleeting than emotions. 
B)  As compared to emotions, moods are more likely to be clearly revealed by facial expressions. 
C)  Moods are cognitive in nature. 
D)  Moods last for a very short period of time such as a few seconds. 
E)  Moods are always brought about by a specific event. 
A)  Moods are more fleeting than emotions. 
B)  As compared to emotions, moods are more likely to be clearly revealed by facial expressions. 
C)  Moods are cognitive in nature. 
D)  Moods last for a very short period of time such as a few seconds. 
E)  Moods are always brought about by a specific event.

Question 5

Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.

Accepted Answer

A) True 
 B)False

Question 6

As part of their sales training, the staff at Penny Stores is encouraged to build personal relationships with the store's patrons. Apart from receiving product training, the staff is taught to follow a scripted sales process wherein they must greet the customers, introduce themselves, and enquire about their purchase. They are also encouraged to engage in casual conversation with the customer. In a recent survey conducted by the marketing department, it was revealed that customers were dissatisfied with the level of service at Penny Stores. Which of the following, if true, best explains this situation?

Accepted Answer

A)  Customers come to Penny Stores to make high-involvement purchases. 
B)  The training period for the staff is three weeks long. 
C)  Penny Stores offers an extensive range of consumer products. 
D)  Customers associate superior service with efficiency and not friendliness. 
E)  The staff at Penny Stores is friendly but not familiar. 
A)  Customers come to Penny Stores to make high-involvement purchases. 
B)  The training period for the staff is three weeks long. 
C)  Penny Stores offers an extensive range of consumer products. 
D)  Customers associate superior service with efficiency and not friendliness. 
E)  The staff at Penny Stores is friendly but not familiar.

Question 7

Wanda Elder works as a human resource executive. Being helpful is inherent in her nature and she regularly interacts with employees helping them understand their needs and ease difficulties. She reads emotional cues of people with ease and knows how to express her emotions without violating organizational norms. Which of the the following is Elder characterized by?

Accepted Answer

A)  high cognitive dissonance 
B)  high emotional dissonance 
C)  high emotional intelligence 
D)  low self-esteem 
E)  low job satisfaction 
A)  high cognitive dissonance 
B)  high emotional dissonance 
C)  high emotional intelligence 
D)  low self-esteem 
E)  low job satisfaction

Question 8

The practice of modifying one's true inner feelings based on display rules is known as ________.

Accepted Answer

A)  collective efficacy 
B)  surface acting 
C)  behavioral contagion 
D)  social loafing 
E)  deep acting 
A)  collective efficacy 
B)  surface acting 
C)  behavioral contagion 
D)  social loafing 
E)  deep acting

Question 9

What is the difference between felt emotions and displayed emotions?

Accepted Answer

Felt emotions are an individual's actual

Question 10

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

Accepted Answer

A)  Attitudes 
B)  Perceptions 
C)  Moods 
D)  Reactions 
E)  Emotions 
A)  Attitudes 
B)  Perceptions 
C)  Moods 
D)  Reactions 
E)  Emotions

Question 11

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A)  People in good moods are less likely than others to use heuristics to make decisions. 
B)  Moods and emotions have no direct influence on decision making. 
C)  Positive emotions tend to diminish problem-solving skills and analytical skills. 
D)  Depressed people tend to weigh all possible options rather than the most likely ones. 
E)  People with positive emotions are slower at processing information as compared to depressed people. 
A)  People in good moods are less likely than others to use heuristics to make decisions. 
B)  Moods and emotions have no direct influence on decision making. 
C)  Positive emotions tend to diminish problem-solving skills and analytical skills. 
D)  Depressed people tend to weigh all possible options rather than the most likely ones. 
E)  People with positive emotions are slower at processing information as compared to depressed people.

Which of the following mood dimensions is a pure marker of high negative affect?

________ emotions are emotions that people actually experience, despite what they might display.

Which of the following statements is most likely to be true regarding moods?

Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.

The practice of modifying one's true inner feelings based on display rules is known as ________.

What is the difference between felt emotions and displayed emotions?

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

Which of the following statements is true regarding the effects of moods and emotions on decision making?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

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Exam 4: Emotions and Moods

Which of the following mood dimensions is a pure marker of high negative affect?

________ emotions are emotions that people actually experience, despite what they might display.

Which of the following statements is most likely to be true regarding moods?

Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.

The practice of modifying one's true inner feelings based on display rules is known as ________.

What is the difference between felt emotions and displayed emotions?

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

Which of the following statements is true regarding the effects of moods and emotions on decision making?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters