Question 1

Which of the following is a characteristic of emotions?

Accepted Answer

A)  Emotions are reactions to a person or event. 
B)  Emotions lack a contextual stimulus. 
C)  Emotions last for a longer time period than moods. 
D)  Emotions are never action-oriented in nature. 
E)  Emotions involve less intense feelings than moods. 
A)  Emotions are reactions to a person or event. 
B)  Emotions lack a contextual stimulus. 
C)  Emotions last for a longer time period than moods. 
D)  Emotions are never action-oriented in nature. 
E)  Emotions involve less intense feelings than moods.

Question 2

The findings of a recent company survey at Rader Industries showed that employees are experiencing high levels of work stress. To offset this, a manager suggests instituting a leave policy whereby employees must go on a mandatory vacation for 7 days in the year.
-Under which of the following conditions, if true, would the manager's suggestion most likely be accepted?

Accepted Answer

A)  The company promotes work-life balance, by offering employees flexible working arrangements. 
B)  The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year. 
C)  The company halted its hiring plans for the year in order to focus on developing talent in-house. 
D)  The company recently acquired a new client and work volumes are expected to increase. 
E)  The company allows employees to encash their unused leave at the end of every year. 
A)  The company promotes work-life balance, by offering employees flexible working arrangements. 
B)  The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year. 
C)  The company halted its hiring plans for the year in order to focus on developing talent in-house. 
D)  The company recently acquired a new client and work volumes are expected to increase. 
E)  The company allows employees to encash their unused leave at the end of every year.

Question 3

Which of the following statements is true regarding negotiation?

Accepted Answer

A)  Displaying a negative emotion at a negotiation can never be effective. 
B)  Feeling bad about your performance during a negotiation tends to impair future negotiations. 
C)  Individuals who do poorly in a negotiation develop positive perceptions of their counterpart. 
D)  Angry negotiators who have less power than opponents have better outcomes. 
E)  Individuals who do poorly in a negotiation are more willing to be cooperative in future negotiations. 
A)  Displaying a negative emotion at a negotiation can never be effective. 
B)  Feeling bad about your performance during a negotiation tends to impair future negotiations. 
C)  Individuals who do poorly in a negotiation develop positive perceptions of their counterpart. 
D)  Angry negotiators who have less power than opponents have better outcomes. 
E)  Individuals who do poorly in a negotiation are more willing to be cooperative in future negotiations.

Question 4

________ is a pure marker of low negative affect.

Accepted Answer

A)  Contentment 
B)  Serenity 
C)  Relaxation 
D)  Nervousness 
E)  Boredom 
A)  Contentment 
B)  Serenity 
C)  Relaxation 
D)  Nervousness 
E)  Boredom

Question 5

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

Accepted Answer

A) True 
 B)False

Question 6

Ashley Madison works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Madison goes to the front office and violently slams trash into the bin. Which of the following best describes Madison's anger?

Accepted Answer

A)  an emotion 
B)  a mood 
C)  a perception 
D)  an insight 
E)  a recognition 
A)  an emotion 
B)  a mood 
C)  a perception 
D)  an insight 
E)  a recognition

Question 7

Emotions tend to last for several days, for a much longer time period than moods.

Accepted Answer

A) True 
 B)False

Question 8

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

Accepted Answer

A)  playing a video game at home 
B)  attending a training session 
C)  watching TV with his friends 
D)  going to a party with his friends 
E)  attending a meeting 
A)  playing a video game at home 
B)  attending a training session 
C)  watching TV with his friends 
D)  going to a party with his friends 
E)  attending a meeting

Question 9

People who have a stressful day at work also have trouble relaxing after they get off work.

Accepted Answer

A) True 
 B)False

Question 10

Explain how emotions and moods are different from each other.

Accepted Answer

Emotions are more likely to be caused by

Question 11

Surface acting deals with felt emotions rather than displayed emotions.

Accepted Answer

A) True 
 B)False

Question 12

Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?

Accepted Answer

A)  emotional dissonance 
B)  positivity offset 
C)  positive affect 
D)  emotional selection 
E)  illusory correlation 
A)  emotional dissonance 
B)  positivity offset 
C)  positive affect 
D)  emotional selection 
E)  illusory correlation

Question 13

Whether a candidate has high emotional intelligence would be a significant factor when considering a candidate for the job of a(n) ________.

Accepted Answer

A)  copy-editor who checks spelling and grammatical errors in manuscripts 
B)  engineer working on developing a software program 
C)  technical writer who needs to create a 1000 word article everyday 
D)  event planner who needs to coordinate with several people 
E)  web researcher who needs to consolidate online travel information 
A)  copy-editor who checks spelling and grammatical errors in manuscripts 
B)  engineer working on developing a software program 
C)  technical writer who needs to create a 1000 word article everyday 
D)  event planner who needs to coordinate with several people 
E)  web researcher who needs to consolidate online travel information

Question 14

Jonathan Cowan is upset because he was passed over for a promotion he had really worked hard for. In response to his anger toward the manager and the company, he has started gossiping about the manager with his colleagues and assigning blame on him unnecessarily. Jonathan's behavior is an example of ________.

Accepted Answer

A)  positivity offset 
B)  cognitive dissonance 
C)  distinction bias 
D)  emotional dissonance 
E)  deviant workplace behavior 
A)  positivity offset 
B)  cognitive dissonance 
C)  distinction bias 
D)  emotional dissonance 
E)  deviant workplace behavior

Question 15

What are affect, emotions, and moods?

Accepted Answer

Affect is a generic term that covers a b

Question 16

Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

Accepted Answer

A)  The anger has a contextual stimulus. 
B)  The feeling of being angry is prolonged. 
C)  The cause of her behavior is unclear. 
D)  The response is void of action. 
E)  The response is cognitive in nature. 
A)  The anger has a contextual stimulus. 
B)  The feeling of being angry is prolonged. 
C)  The cause of her behavior is unclear. 
D)  The response is void of action. 
E)  The response is cognitive in nature.

Question 17

Which of the following statements is true regarding emotional intelligence (EI)?

Accepted Answer

A)  It refers to an aptitude for intellectual activities that cannot be acquired with personal effort. 
B)  It refers to a person's ability to suppress his or her true emotions and express organizationally accurate emotions. 
C)  It is based on rationality instead of intuitive appeal to make judgments. 
D)  It comprises a person's ability to detect other's and one's own feelings. 
E)  It refers to a score derived from standardized tests to measure intelligence. 
A)  It refers to an aptitude for intellectual activities that cannot be acquired with personal effort. 
B)  It refers to a person's ability to suppress his or her true emotions and express organizationally accurate emotions. 
C)  It is based on rationality instead of intuitive appeal to make judgments. 
D)  It comprises a person's ability to detect other's and one's own feelings. 
E)  It refers to a score derived from standardized tests to measure intelligence.

Question 18

Jane Hastings recently joined her first job as a communication executive and is working on creating press releases for an upcoming campaign. The campaign is getting launched publicly in the next week and Hastings will need to interact with the media and give sound bytes on the issue. This is the first time she will be interacting with the press and she is experiencing emotions of anxiousness, nervousness, and stress. Which of the following mood dimensions is she experiencing?

Accepted Answer

A)  high negative affect 
B)  low negative affect 
C)  neutral affect 
D)  low positive affect 
E)  high positive affect 
A)  high negative affect 
B)  low negative affect 
C)  neutral affect 
D)  low positive affect 
E)  high positive affect

Question 19

On which day of the week does the positive effect tend to be highest?

Accepted Answer

A)  Saturdays 
B)  Wednesdays 
C)  Tuesdays 
D)  Mondays 
E)  Sundays 
A)  Saturdays 
B)  Wednesdays 
C)  Tuesdays 
D)  Mondays 
E)  Sundays

Question 20

For which of the following jobs is it most likely to be important to hire employees with high emotional intelligence?

Accepted Answer

A)  jobs which require the ability to work independently 
B)  jobs which require good critical thinking skills 
C)  jobs which require good writing skills 
D)  jobs which require customer service skills 
E)  jobs which need strong technical skills 
A)  jobs which require the ability to work independently 
B)  jobs which require good critical thinking skills 
C)  jobs which require good writing skills 
D)  jobs which require customer service skills 
E)  jobs which need strong technical skills

Which of the following is a characteristic of emotions?

Which of the following statements is true regarding negotiation?

________ is a pure marker of low negative affect.

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

Emotions tend to last for several days, for a much longer time period than moods.

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

People who have a stressful day at work also have trouble relaxing after they get off work.

Explain how emotions and moods are different from each other.

Surface acting deals with felt emotions rather than displayed emotions.

Whether a candidate has high emotional intelligence would be a significant factor when considering a candidate for the job of a(n) ________.

What are affect, emotions, and moods?

Which of the following statements is true regarding emotional intelligence (EI)?

On which day of the week does the positive effect tend to be highest?

For which of the following jobs is it most likely to be important to hire employees with high emotional intelligence?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Which of the following is a characteristic of emotions?

Which of the following statements is true regarding negotiation?

________ is a pure marker of low negative affect.

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

Emotions tend to last for several days, for a much longer time period than moods.

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

People who have a stressful day at work also have trouble relaxing after they get off work.

Explain how emotions and moods are different from each other.

Surface acting deals with felt emotions rather than displayed emotions.

Whether a candidate has high emotional intelligence would be a significant factor when considering a candidate for the job of a(n) ________.

What are affect, emotions, and moods?

Which of the following statements is true regarding emotional intelligence (EI)?

On which day of the week does the positive effect tend to be highest?

For which of the following jobs is it most likely to be important to hire employees with high emotional intelligence?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters