Exam 4: Emotions and Moods

Which of the following terms refers to the practice of hiding inner feelings and forgoing emotional expressions in response to display rules?

What is emotional labor? What is its relation with emotional dissonance? Explain.

Nervousness is a pure marker of low negative affect.

Jean Ervin works as a fund raising executive at a women rights organization in San Diego. Though she has been with the organization for only a year now, she has already been promoted and often gets excellent feedback from her manager. Her manager says that the key to Ervin's good performance is because she is happy with the work she does and she is excited about the challenges in tasks which she takes up with a lot of enthusiasm. Which of the following mood dimensions is Ervin most likely to be feeling?

Poor or reduced sleep impairs decision making and makes it difficult to control emotions.

Surface acting refers to trying to modify one's true inner feelings based on display rules.

Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative. She was chosen for the award because she is known to be highly courteous toward even the most difficult of callers and is efficient at handling their queries. A month after receiving the award, Carrie submits her resignation. According to her exit interview, she felt burnt out. Which of the following best explains this situation?

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

________ refers to the tendency of people to associate two events when in reality there is no connection.

The findings of a recent company survey at Rader Industries showed that employees are experiencing high levels of work stress. To offset this, a manager suggests instituting a leave policy whereby employees must go on a mandatory vacation for 7 days in the year. -The manager's suggestion is based on which of the following assumptions?

Alejandro is constantly annoying people in the office. He speaks his mind freely without taking into consideration how it will affect others, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

Which of the following is true about emotions?

Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.

Which of the following is an example of deep acting?

Which of the following is an example of deviant workplace behavior?

Positivity offset may be defined as the tendency of most individuals to experience a negative mood when nothing in particular is going on.

________ refers to the tendency of most individuals to experience a mildly positive mood at zero input when nothing in particular is going on.

Which of the following is an example of an uplifting event according to the affective events theory?

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.