Question 1

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.What Gibb's category is your instructor using?

Accepted Answer

A)  description 
B)  evaluation 
C)  problem orientation 
D)  superiority 
A)  description 
B)  evaluation 
C)  problem orientation 
D)  superiority

Question 2

Explain what a consequence statement is and the three types of consequences.Use a personal example for each.Why are consequence statements valuable?

Accepted Answer

A consequence statement is a statement t

Question 3

In order to communicate clearly,you should use all the elements of an assertive message each time you speak.

Accepted Answer

A) True 
 B)False

Question 4

Match the terms below with their description.
-The degree to which two interacting people feel valued by one another

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response 
A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 5

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

Accepted Answer

A)  strategy 
B)  spontaneity 
C)  neutrality 
D)  problem orientation 
A)  strategy 
B)  spontaneity 
C)  neutrality 
D)  problem orientation

Question 6

When you respond non-defensively to criticism,you can agree with the truth of what the critic is saying.

Accepted Answer

A) True 
 B)False

Question 7

Argumentativeness is associated with positive attributes such as an enhanced self-concept and communicative competence.

Accepted Answer

A) True 
 B)False

Question 8

Describe two face-threatening acts that have been directed at you.Explain why each was threatening to you and describe your defensive behaviour in response.

Accepted Answer

One face-threatening act that was direct

Question 9

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Description

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority 
A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 10

How do defensive behaviours work in the sphere of work relationships? Given your knowledge of the Gibb's categories,what advice would you give to a manager to promote a more supportive climate in her/his team?

Accepted Answer

Defensive behaviors in the sphere of wor

Question 11

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another?

Accepted Answer

A)  strategy 
B)  spontaneity 
C)  descriptive 
D)  problem orientation 
A)  strategy 
B)  spontaneity 
C)  descriptive 
D)  problem orientation

Question 12

Which of the following is an account that refers only to observable phenomena?

Accepted Answer

A)  interpretation statement 
B)  feeling statement 
C)  behavioural statement 
D)  consequence statement 
A)  interpretation statement 
B)  feeling statement 
C)  behavioural statement 
D)  consequence statement

Question 13

Shefali asks her roommate if she'll help her go through her wardrobe to see what needs to be thrown out.Her roommate replies,"Throwing out things is a great idea; help me with cleaning out the refrigerator,won't you?" What type of disconfirming response is this?

Accepted Answer

A)  impersonal response 
B)  impervious response 
C)  interrupting response 
D)  tangential response 
A)  impersonal response 
B)  impervious response 
C)  interrupting response 
D)  tangential response

Question 14

You have to use the Gibb's category of "superiority" now and then because not all of us have the same talents.

Accepted Answer

A) True 
 B)False

Question 15

Which type of communication is a message that expresses a lack of caring or respect for another person?

Accepted Answer

A)  confirming 
B)  disconfirming 
C)  disagreeing 
D)  complaining 
A)  confirming 
B)  disconfirming 
C)  disagreeing 
D)  complaining

Question 16

An impervious response sends a disconfirming message because the other person is not responded to.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following would a transformational leader do?

Accepted Answer

A)  set goals, clarify desired outcomes, provide feedback, and give subordinates rewards for good work 
B)  create a vision for the future and then motivate people to buy into and work toward it 
C)  work with subordinates to achieve goals 
D)  maintain a hands-off attitude and provide very little leadership 
A)  set goals, clarify desired outcomes, provide feedback, and give subordinates rewards for good work 
B)  create a vision for the future and then motivate people to buy into and work toward it 
C)  work with subordinates to achieve goals 
D)  maintain a hands-off attitude and provide very little leadership

Question 18

Which of the following is an example of a negative reciprocal pattern?

Accepted Answer

A)  "How can I talk when you won't listen?" 
B)  "I agree we should be saving. But I think we can take this trip and still save some money. Let me show you what I've figured out." 
C)  "I can see how much you hate your job. Let's figure out how we can get the project finished soon, so you can get back to your regular work." 
D)  "I can understand how the assignment might be unclear. Let me try to explain." 
A)  "How can I talk when you won't listen?" 
B)  "I agree we should be saving. But I think we can take this trip and still save some money. Let me show you what I've figured out." 
C)  "I can see how much you hate your job. Let's figure out how we can get the project finished soon, so you can get back to your regular work." 
D)  "I can understand how the assignment might be unclear. Let me try to explain."

Question 19

When we say a person is defensive,which statement would best describe that person?

Accepted Answer

A)  They are very sensitive. 
B)  They are protecting their self-concept. 
C)  They are protecting their presenting self. 
D)  They are projecting a negative or hostile perceived self. 
A)  They are very sensitive. 
B)  They are protecting their self-concept. 
C)  They are protecting their presenting self. 
D)  They are projecting a negative or hostile perceived self.

Question 20

Your text recommends agreeing with criticisms that are untrue about you,since doing so will help you recognize ways you can improve.

Accepted Answer

A) True 
 B)False

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.What Gibb's category is your instructor using?

Explain what a consequence statement is and the three types of consequences.Use a personal example for each.Why are consequence statements valuable?

In order to communicate clearly,you should use all the elements of an assertive message each time you speak.

Match the terms below with their description. -The degree to which two interacting people feel valued by one another

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

When you respond non-defensively to criticism,you can agree with the truth of what the critic is saying.

Argumentativeness is associated with positive attributes such as an enhanced self-concept and communicative competence.

Describe two face-threatening acts that have been directed at you.Explain why each was threatening to you and describe your defensive behaviour in response.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Description

How do defensive behaviours work in the sphere of work relationships? Given your knowledge of the Gibb's categories,what advice would you give to a manager to promote a more supportive climate in her/his team?

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another?

Which of the following is an account that refers only to observable phenomena?

Shefali asks her roommate if she'll help her go through her wardrobe to see what needs to be thrown out.Her roommate replies,"Throwing out things is a great idea; help me with cleaning out the refrigerator,won't you?" What type of disconfirming response is this?

You have to use the Gibb's category of "superiority" now and then because not all of us have the same talents.

Which type of communication is a message that expresses a lack of caring or respect for another person?

An impervious response sends a disconfirming message because the other person is not responded to.

Which of the following would a transformational leader do?

Which of the following is an example of a negative reciprocal pattern?

When we say a person is defensive,which statement would best describe that person?

Your text recommends agreeing with criticisms that are untrue about you,since doing so will help you recognize ways you can improve.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

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Exam 9: Improving Communication Climates

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.What Gibb's category is your instructor using?

Explain what a consequence statement is and the three types of consequences.Use a personal example for each.Why are consequence statements valuable?

In order to communicate clearly,you should use all the elements of an assertive message each time you speak.

Match the terms below with their description. -The degree to which two interacting people feel valued by one another

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

When you respond non-defensively to criticism,you can agree with the truth of what the critic is saying.

Argumentativeness is associated with positive attributes such as an enhanced self-concept and communicative competence.

Describe two face-threatening acts that have been directed at you.Explain why each was threatening to you and describe your defensive behaviour in response.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Description

How do defensive behaviours work in the sphere of work relationships? Given your knowledge of the Gibb's categories,what advice would you give to a manager to promote a more supportive climate in her/his team?

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another?

Which of the following is an account that refers only to observable phenomena?

Shefali asks her roommate if she'll help her go through her wardrobe to see what needs to be thrown out.Her roommate replies,"Throwing out things is a great idea; help me with cleaning out the refrigerator,won't you?" What type of disconfirming response is this?

You have to use the Gibb's category of "superiority" now and then because not all of us have the same talents.

Which type of communication is a message that expresses a lack of caring or respect for another person?

An impervious response sends a disconfirming message because the other person is not responded to.

Which of the following would a transformational leader do?

Which of the following is an example of a negative reciprocal pattern?

When we say a person is defensive,which statement would best describe that person?

Your text recommends agreeing with criticisms that are untrue about you,since doing so will help you recognize ways you can improve.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters