Question 1

Open communication and praise are the two leading factors consistently connected with a supportive workplace.

Accepted Answer

A) True 
 B)False

Question 2

What determines the communication climate in a relationship?

Accepted Answer

A)  the amount of self-disclosure that occurs 
B)  the degree to which each person feels valued 
C)  the similarities of the two parties' communication environments 
D)  the listening and perceptual skills that each individual brings to the relationship 
A)  the amount of self-disclosure that occurs 
B)  the degree to which each person feels valued 
C)  the similarities of the two parties' communication environments 
D)  the listening and perceptual skills that each individual brings to the relationship

Question 3

Lynn asks her boss if she can take Friday afternoon off to clear up some legal problems.In a detached tone of voice,her boss replies,"Yes,everybody has problems these days." What type of disconfirming response is the boss's reply?

Accepted Answer

A)  impersonal response 
B)  impervious response 
C)  irrelevant response 
D)  tangential response 
A)  impersonal response 
B)  impervious response 
C)  irrelevant response 
D)  tangential response

Question 4

Often people become most defensive when confronted with accusations they know are true.

Accepted Answer

A) True 
 B)False

Question 5

Match the terms below with their description.
-Shelley says,"Let's decide what we're doing this weekend after I get paid tomorrow," and you reply,"I'm really excited about getting an 'A' on my test."

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response 
A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 6

It is possible to disagree with another person in a confirming way.

Accepted Answer

A) True 
 B)False

Question 7

"You seem to be happy today" is an example of a behavioural description.

Accepted Answer

A) True 
 B)False

Question 8

Which statement is an example of a request of others?

Accepted Answer

A)  "Unless we clear this up now, don't expect me to lend you anything ever again!" 
B)  "I'd like to know if you're angry." 
C)  "I want you to know how much this bothers me." 
D)  "If you don't clean up after yourself then I'm going to hire a cleaner." 
A)  "Unless we clear this up now, don't expect me to lend you anything ever again!" 
B)  "I'd like to know if you're angry." 
C)  "I want you to know how much this bothers me." 
D)  "If you don't clean up after yourself then I'm going to hire a cleaner."

Question 9

Match the terms below with their description.
-Vince says,"I'm so tired," and you reply,"Yeah,everybody's got problems today."

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response 
A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 10

"So you object to the language I used in writing the paper.Was my language too formal?" This is an example of paraphrasing when responding to a critic.

Accepted Answer

A) True 
 B)False

Question 11

"I've done all the research I need to about my business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Accepted Answer

A)  certainty 
B)  control 
C)  strategy 
D)  superiority 
A)  certainty 
B)  control 
C)  strategy 
D)  superiority

Question 12

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Problem orientation

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority 
A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 13

What is the most effective way to respond when other people start to criticize you?

Accepted Answer

A)  Tell them to stop the criticism. 
B)  Explain that criticism is not helpful. 
C)  Ask them for details about what the criticism involves. 
D)  Remind them of a time they were criticized to show them how it feels. 
A)  Tell them to stop the criticism. 
B)  Explain that criticism is not helpful. 
C)  Ask them for details about what the criticism involves. 
D)  Remind them of a time they were criticized to show them how it feels.

Question 14

Which type of communication is a message that expresses caring or respect for another person?

Accepted Answer

A)  confirming 
B)  disconfirming 
C)  recognition 
D)  endorsement 
A)  confirming 
B)  disconfirming 
C)  recognition 
D)  endorsement

Question 15

What are we doing when we attach meaning to behaviour?

Accepted Answer

A)  labelling 
B)  interpreting 
C)  clarifying our feelings 
D)  making our intentions known 
A)  labelling 
B)  interpreting 
C)  clarifying our feelings 
D)  making our intentions known

Question 16

Democratic leadership has been found to be the most effective leadership style.

Accepted Answer

A) True 
 B)False

Question 17

What is the outcome when one person in a dyad acts in a defensive manner?

Accepted Answer

A)  a conflict spiral occurs 
B)  self-disclosure intensifies 
C)  a counterattack takes place 
D)  the partner will become supportive 
A)  a conflict spiral occurs 
B)  self-disclosure intensifies 
C)  a counterattack takes place 
D)  the partner will become supportive

Question 18

Which elements are part of the assertive message format?

Accepted Answer

A)  behaviour, feeling, interpretation, and assertion 
B)  behaviour, feeling, interpretation, and consequence 
C)  behaviour, interpretation, feeling, assertion, and intention 
D)  behaviour, interpretation, feeling, consequence, and intention 
A)  behaviour, feeling, interpretation, and assertion 
B)  behaviour, feeling, interpretation, and consequence 
C)  behaviour, interpretation, feeling, assertion, and intention 
D)  behaviour, interpretation, feeling, consequence, and intention

Question 19

Which of the following is involved with the act of agreeing with a critic's perception of your behaviour?

Accepted Answer

A)  telling the critic he/she's right 
B)  agreeing with the specifics of the criticism 
C)  apologizing for the behaviour he/she objects to 
D)  saying that you understand how he/she might see it that way 
A)  telling the critic he/she's right 
B)  agreeing with the specifics of the criticism 
C)  apologizing for the behaviour he/she objects to 
D)  saying that you understand how he/she might see it that way

Question 20

Asking what else is wrong is an effective way of dealing with a critique.

Accepted Answer

A) True 
 B)False

Open communication and praise are the two leading factors consistently connected with a supportive workplace.

What determines the communication climate in a relationship?

Lynn asks her boss if she can take Friday afternoon off to clear up some legal problems.In a detached tone of voice,her boss replies,"Yes,everybody has problems these days." What type of disconfirming response is the boss's reply?

Often people become most defensive when confronted with accusations they know are true.

Match the terms below with their description. -Shelley says,"Let's decide what we're doing this weekend after I get paid tomorrow," and you reply,"I'm really excited about getting an 'A' on my test."

It is possible to disagree with another person in a confirming way.

"You seem to be happy today" is an example of a behavioural description.

Which statement is an example of a request of others?

Match the terms below with their description. -Vince says,"I'm so tired," and you reply,"Yeah,everybody's got problems today."

"So you object to the language I used in writing the paper.Was my language too formal?" This is an example of paraphrasing when responding to a critic.

"I've done all the research I need to about my business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Problem orientation

What is the most effective way to respond when other people start to criticize you?

Which type of communication is a message that expresses caring or respect for another person?

What are we doing when we attach meaning to behaviour?

Democratic leadership has been found to be the most effective leadership style.

What is the outcome when one person in a dyad acts in a defensive manner?

Which elements are part of the assertive message format?

Which of the following is involved with the act of agreeing with a critic's perception of your behaviour?

Asking what else is wrong is an effective way of dealing with a critique.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

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Exam 9: Improving Communication Climates

Open communication and praise are the two leading factors consistently connected with a supportive workplace.

What determines the communication climate in a relationship?

Lynn asks her boss if she can take Friday afternoon off to clear up some legal problems.In a detached tone of voice,her boss replies,"Yes,everybody has problems these days." What type of disconfirming response is the boss's reply?

Often people become most defensive when confronted with accusations they know are true.

Match the terms below with their description. -Shelley says,"Let's decide what we're doing this weekend after I get paid tomorrow," and you reply,"I'm really excited about getting an 'A' on my test."

It is possible to disagree with another person in a confirming way.

"You seem to be happy today" is an example of a behavioural description.

Which statement is an example of a request of others?

Match the terms below with their description. -Vince says,"I'm so tired," and you reply,"Yeah,everybody's got problems today."

"So you object to the language I used in writing the paper.Was my language too formal?" This is an example of paraphrasing when responding to a critic.

"I've done all the research I need to about my business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Problem orientation

What is the most effective way to respond when other people start to criticize you?

Which type of communication is a message that expresses caring or respect for another person?

What are we doing when we attach meaning to behaviour?

Democratic leadership has been found to be the most effective leadership style.

What is the outcome when one person in a dyad acts in a defensive manner?

Which elements are part of the assertive message format?

Which of the following is involved with the act of agreeing with a critic's perception of your behaviour?

Asking what else is wrong is an effective way of dealing with a critique.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters