Question 1

Which of the following is a disconfirming message?

Accepted Answer

A)  asking the person for more information 
B)  describing positive feelings 
C)  giving ambiguous responses 
D)  describing your negative feelings 
A)  asking the person for more information 
B)  describing positive feelings 
C)  giving ambiguous responses 
D)  describing your negative feelings

Question 2

A study considered the impact of including greetings (e.g.,"Hi")and farewells (e.g.,"Thanks")in email messages within companies.What did this study find?

Accepted Answer

A)  It increased both morale and trust. 
B)  It increased morale but trust was unaffected. 
C)  It increased trust but morale was unaffected. 
D)  It had no significant impact on morale or trust, although the employees did prefer the greetings. 
A)  It increased both morale and trust. 
B)  It increased morale but trust was unaffected. 
C)  It increased trust but morale was unaffected. 
D)  It had no significant impact on morale or trust, although the employees did prefer the greetings.

Question 3

"I felt worried when you left early with no explanation" is an example of a feeling statement.

Accepted Answer

A) True 
 B)False

Question 4

Which statement is the best supportive alternative to the evaluative accusation,"You just don't try hard enough"?

Accepted Answer

A)  "You give up too easily." 
B)  "It would help to study two hours every night." 
C)  "I'm worried you'll flunk with those low scores." 
D)  "Things would go better for you if you tried harder." 
A)  "You give up too easily." 
B)  "It would help to study two hours every night." 
C)  "I'm worried you'll flunk with those low scores." 
D)  "Things would go better for you if you tried harder."

Question 5

In order to deal effectively with criticism,it is necessary to acknowledge and accept the other's criticism.

Accepted Answer

A) True 
 B)False

Question 6

Since ambiguous responses leave your partner unsure of your position,they would likely be interpreted as disconfirming.

Accepted Answer

A) True 
 B)False

Question 7

Which term refers to the tone of an interpersonal relationship?

Accepted Answer

A)  climate 
B)  environment 
C)  foundation 
D)  mood 
A)  climate 
B)  environment 
C)  foundation 
D)  mood

Question 8

Transformational leaders work to develop leadership skills in their subordinates.

Accepted Answer

A) True 
 B)False

Question 9

"When you have friends in the backyard late at night it disturbs the neighbours.Mrs.Watkin was complaining to me that she couldn't sleep last night." What type of consequence statement is this an example of?

Accepted Answer

A)  what happens to the speaker 
B)  what happens to the person you are addressing 
C)  what happens to others 
D)  what happens to the communication climate 
A)  what happens to the speaker 
B)  what happens to the person you are addressing 
C)  what happens to others 
D)  what happens to the communication climate

Question 10

What do people who act in accordance with the Gibb's category of equality communicate?

Accepted Answer

A)  Everyone is equal in every way. 
B)  Everyone is equal in the things that matter. 
C)  Everyone has just as much worth as human beings. 
D)  Everyone is created with the capacity to be equal in all areas. 
A)  Everyone is equal in every way. 
B)  Everyone is equal in the things that matter. 
C)  Everyone has just as much worth as human beings. 
D)  Everyone is created with the capacity to be equal in all areas.

Question 11

Which statement is an example of agreeing with the facts when it comes to responding to criticism?

Accepted Answer

A)  "You're right I did lose my temper." 
B)  "I apologize it won't happen again." 
C)  "Can you tell me how you would like me to complete this task in the future?" 
D)  "Is everything ok?" 
A)  "You're right I did lose my temper." 
B)  "I apologize it won't happen again." 
C)  "Can you tell me how you would like me to complete this task in the future?" 
D)  "Is everything ok?"

Question 12

Behaviour that fits into the Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

Accepted Answer

A) True 
 B)False

Question 13

What is the most destructive way to disagree with someone?

Accepted Answer

A)  by being argumentative 
B)  by complaining 
C)  by being aggressive 
D)  by being impersonal 
A)  by being argumentative 
B)  by complaining 
C)  by being aggressive 
D)  by being impersonal

Question 14

"You didn't call me to let me know you weren't coming anymore" is an example of a behavioural description.

Accepted Answer

A) True 
 B)False

Question 15

Gibb's research identified behaviours that are likely to bring about defensiveness,but it neglected to identify any alternative behaviours that could reduce defensiveness.

Accepted Answer

A) True 
 B)False

Question 16

Describe an important relationship in which you are involved in terms of a positive or negative "spiral" of behaviour.Indicate how certain behaviours over the past six months (or any defined segment of time)have tended to lead to similar behaviours in response.Comment on the future direction of your spiral.Make sure to include reference to escalatory or de-escalatory spirals in times of conflict.

Accepted Answer

An important relationship in which I am

Question 17

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Provisionalism

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority 
A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 18

Impersonal responses refer to clichés and other statements that don't truly respond to the speaker.

Accepted Answer

A) True 
 B)False

Question 19

Ganesh is a manager at a hospital.He needs to know everything that is going on with his staff,including where they are at all times.He reviews all of their client charts,he watches to make sure everyone exactly arrives on time and doesn't leave early,and he gives orders and never asks his staff for input.Which leadership styles does Ganesh have?

Accepted Answer

A)  laissez-faire 
B)  democratic 
C)  transactional 
D)  authoritative 
A)  laissez-faire 
B)  democratic 
C)  transactional 
D)  authoritative

Question 20

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?

Accepted Answer

A)  acknowledgement 
B)  endorsement 
C)  recognition 
D)  support 
A)  acknowledgement 
B)  endorsement 
C)  recognition 
D)  support

Which of the following is a disconfirming message?

A study considered the impact of including greetings (e.g.,"Hi")and farewells (e.g.,"Thanks")in email messages within companies.What did this study find?

"I felt worried when you left early with no explanation" is an example of a feeling statement.

Which statement is the best supportive alternative to the evaluative accusation,"You just don't try hard enough"?

In order to deal effectively with criticism,it is necessary to acknowledge and accept the other's criticism.

Since ambiguous responses leave your partner unsure of your position,they would likely be interpreted as disconfirming.

Which term refers to the tone of an interpersonal relationship?

Transformational leaders work to develop leadership skills in their subordinates.

"When you have friends in the backyard late at night it disturbs the neighbours.Mrs.Watkin was complaining to me that she couldn't sleep last night." What type of consequence statement is this an example of?

What do people who act in accordance with the Gibb's category of equality communicate?

Which statement is an example of agreeing with the facts when it comes to responding to criticism?

Behaviour that fits into the Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

What is the most destructive way to disagree with someone?

"You didn't call me to let me know you weren't coming anymore" is an example of a behavioural description.

Gibb's research identified behaviours that are likely to bring about defensiveness,but it neglected to identify any alternative behaviours that could reduce defensiveness.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Provisionalism

Impersonal responses refer to clichés and other statements that don't truly respond to the speaker.

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters

Exam 9: Improving Communication Climates

Which of the following is a disconfirming message?

A study considered the impact of including greetings (e.g.,"Hi")and farewells (e.g.,"Thanks")in email messages within companies.What did this study find?

"I felt worried when you left early with no explanation" is an example of a feeling statement.

Which statement is the best supportive alternative to the evaluative accusation,"You just don't try hard enough"?

In order to deal effectively with criticism,it is necessary to acknowledge and accept the other's criticism.

Since ambiguous responses leave your partner unsure of your position,they would likely be interpreted as disconfirming.

Which term refers to the tone of an interpersonal relationship?

Transformational leaders work to develop leadership skills in their subordinates.

"When you have friends in the backyard late at night it disturbs the neighbours.Mrs.Watkin was complaining to me that she couldn't sleep last night." What type of consequence statement is this an example of?

What do people who act in accordance with the Gibb's category of equality communicate?

Which statement is an example of agreeing with the facts when it comes to responding to criticism?

Behaviour that fits into the Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

What is the most destructive way to disagree with someone?

"You didn't call me to let me know you weren't coming anymore" is an example of a behavioural description.

Gibb's research identified behaviours that are likely to bring about defensiveness,but it neglected to identify any alternative behaviours that could reduce defensiveness.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Provisionalism

Impersonal responses refer to clichés and other statements that don't truly respond to the speaker.

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters